I have been actively researching dvc for the past month and my husband and I have finally decided we wanted to purchase a resale. I knew exactly what I wanted so I kept watching the inventory listing by reid, shontell, the timeshare store and a few others. I was ready to purchase a resale listed by reid and I was willing to pay the price listed, I just wanted to get a confirmation regarding the points that were available for the 2002 use year. When I call a business during business hours, I like to talk to a real person. For some reason, It's frustrating to leave messages and wait for 2 days before someone returns your call. I also sent an email that was never answered. Then, I gave up on that particular listing and saw one listed with Shontell, so I called her and she actually answered the phone herself. I made an offer, and she called me back in 30 minutes with a positive response. She faxed the paperwork to me the very next morning and has been readily available whenever I have needed to get in touch with her. It has been very refreshing to work with Shontell. We are still in the closing process, but I feel so much more relaxed about the whole process knowing that I can count on her to answer my calls and return my calls promptly. Best of luck!