My DS got his first haircut at Harmony last spring. The line was always long, and we went into MK first thing every morning 3 days in a row before the line seemed manageable. So, my advice is be flexible - if the line is really long, try back at different times, maybe even different days. It's so well worth it. We took tons of pictures, so be sure you have film. The woman who cut DS's son gave him a Buzz Lightyear toy to play with and used Mickey stickers to get him to look where she needed him to look - for example, if she wanted him to look down, she put stickers on the tops of his shoes! She wrapped his locks up in tissue and put it in a little bag for me. He also got ears that say "my first haircut" on the back, as well as certificate. Have fun!