DVC perks!

[Dean]

That was pretty much my point.

I've stayed at numerous Loews hotels across the country and many other chains. The quality of service provided at their Universal locations is no surprise, nor is it anything new. And Disney fans (myself included) don't seem inclined to change their habits in response to superior options available elsewhere.

Disney's service is above average in some areas and merely average in others. The hotels are nicely themed but not necessarily top-of-the-line.

As long as they have that on-site advantage (which they always will) and the perception of being more "magical" than other locations not designed by teams of Imagineers, there really isn't any incentive to improve.

And essentially my point as well early in the thread but directly related to timeshares, which are different than hotels even at Disney and even at the mixed use properties. My experience is that other resorts (as a rule) are more proactive, put more effort into the process and react better at the point of an issue. Many contact the guest prior to arrival to see if there are special requirements or requests. Most also respond better when there are issues AND almost always (in my experience) provide a follow up call to make sure things were taken care of. Disney excels at damage control but others usually take care of problems before it gets to that point.