DVC no shows

[Sandisw]

There was a question last week about this and I emailed DVC to get info,

They said that the policy is to typically close/check out the reservation if someone is a no show after night two and all points are then forfeited,...explains why it happened for my renter.

The way to avoid it is to be sure to modify the trip if one knows they won’t be showing up or at least contacting them.

So, it sounds like they give guests at least a chance to show up a day late, but after that, the reservation is canceled

Just thought I’d share the response that was given for DVC policy..and yes, my email did address online check in.

 

[TTA Rider Matt]

I bet they do this for situations where travel is an issue, to give the person who may have had an evening flight that got delayed into the next day an opportunity to still use their reservation. My parents once had a similar experience, where they had a 9AM flight on say a Friday, the flight was delayed several times and ultimately cancelled entirely at 9PM. They got a flight the next day, and after calling DVC, DVC agreed to actually give them the points back for the night they didn’t use. I wouldn’t expect this is always going to happen, but if you ask nicely, you never know!

 

[Sandisw]

It definitely doesn’t seem to be an issue if someone contacts them and I agree, this makes Sense as sometime, someone may not find out until DVC is closed for the night.

Glad it worked out! I know the same happened to me when we got canceled due to snow. I called DVC and they didn’t put the points in holding. I was grateful.

 

[KAT4DISNEY]

I was of course one who posted ours was ok but it was after 1 day.

Honestly I 100% think DVC is wrong to do this. The points are forfeit to the owner anyway and they should just leave the room without any hoop jumping by owners.

 

[Sandisw]

I was of course one who posted ours was ok but it was after 1 day.

Honestly I 100% think DVC is wrong to do this. The points are forfeit to the owner anyway and they should just leave the room without any hoop jumping by owners.

All I can think of is that owners probably contact DVc 99% of the time.

But, wanted to at least report the official answer. The one difference is the CM last year told me it happened after night one, so good to know at least they wait a day.

 

[CarlyMur09]

This happened to us back in August. We were supposed to fly down and arrive on Thursday night, but due to last minute stuff, ended up driving over the course of two days and arrived Friday night instead. Called DVC and Kidani the day before to alert them, and they said they wouldn't have called until the next day to determine if we were still coming, but the room would be ready when we got there (which it was).

 

[BruinEd03]

There was a question last week about this and I emailed DVC to get info,

They said that the policy is to typically close/check out the reservation if someone is a no show after night two and all points are then forfeited,...explains why it happened for my renter.

The way to avoid it is to be sure to modify the trip if one knows they won’t be showing up or at least contacting them.

So, it sounds like they give guests at least a chance to show up a day late, but after that, the reservation is canceled

Just thought I’d share the response that was given for DVC policy..and yes, my email did address online check in.

Just a hypothetical situation - imagine if there was a snowstorm and the renter would be delayed by a day or two - how would a renter would be able to handle that situation. The renter can't talk to member services directly. The renter would then have to contact the owner and hope that the owner talks to member services? Alternatively, if the renter had used a third party service - the owner may not even be obligated to talk to member services. Would the renter just be out of luck at that point?

 

[SleeplessInTO]

Good to know! I’ve always considered booking a room for the day before if I know I’m going to be arriving early - I’ll probably still call but in case I forget, this is useful to know.

 

[starry_solo]

Just a hypothetical situation - imagine if there was a snowstorm and the renter would be delayed by a day or two - how would a renter would be able to handle that situation. The renter can't talk to member services directly. The renter would then have to contact the owner and hope that the owner talks to member services? Alternatively, if the renter had used a third party service - the owner may not even be obligated to talk to member services. Would the renter just be out of luck at that point?

I wonder about that too.
I wonder if they can go through MDE and online check in to explain the situation

 

[Sandisw]

Just a hypothetical situation - imagine if there was a snowstorm and the renter would be delayed by a day or two - how would a renter would be able to handle that situation. The renter can't talk to member services directly. The renter would then have to contact the owner and hope that the owner talks to member services? Alternatively, if the renter had used a third party service - the owner may not even be obligated to talk to member services. Would the renter just be out of luck at that point?

I would say in the case of a renter, then yes, they would need to get in touch with the owner or broker so they could get info to DVC.

The other option would be to make an attempt to contact the resort directly to make the information known and hope that works.

It would be a dilemma for sure, but based on what the policy is, without notice of any kind, the reservation is canceled after night 2.

Now, it’s possible that if they know there are severe weather issues, maybe they give it an extra night.

I just wanted to report what info I got because I had been told that is policy but others had different info and I wanted to be sure I wasn’t sharing something that was not true.

 

[KAT4DISNEY]

I would say in the case of a renter, then yes, they would need to get in touch with the owner or broker so they could get info to DVC.

The other option would be to make an attempt to contact the resort directly to make the information known and hope that works.

It would be a dilemma for sure, but based on what the policy is, without notice of any kind, the reservation is canceled after night 2.

Now, it’s possible that if they know there are severe weather issues, maybe they give it an extra night.

I just wanted to report what info I got because I had been told that is policy but others had different info and I wanted to be sure I wasn’t sharing something that was not true.

"Policy" should be in quotes however. Is it noted in the reservation confirmation? Most timeshares you've got the room and can arrive anytime.

 

[Sandisw]

"Policy" should be in quotes however. Is it noted in the reservation confirmation? Most timeshares you've got the room and can arrive anytime.

With all due respect, I am not going to get in a debate about this. The policy from my contact with DVC is that someone who doesn’t show by the 2nd night who has not contacted DVC will have the reservation canceled.

If someone wants to question it further, they certainly can. I am just confirming that the information I shared is accurate.

Here is the language and it says you must notify. It does not say it will be held so I don’t see anything in the document that says you can arrive late without any notification.

 

[KAT4DISNEY]

With all due respect, I am not going to get in a debate about this. The policy from my contact with DVC is that someone who doesn’t show by the 2nd night who has not contacted DVC will have the reservation canceled.

If someone wants to question it further, they certainly can. I am just confirming that the information I shared is accurate.

Here is the language and it says you must notify. It does not say it will be held so I don’t see anything in the document that says you can arrive late without any notification.

View attachment 538545

I was asking where it stayed anything that people might see. Thanks.

Unfortunately for members they must be mind readers or know someone as that addresses that your reservation will not be extended which I believe means moved forward to different dates and you won't receive any points back. It states nothing about cancelation of the reservation.

Not directed at you since you don't wish to discuss.

 

[Maistre Gracey]

With all due respect, I am not going to get in a debate about this. The policy from my contact with DVC is that someone who doesn’t show by the 2nd night who has not contacted DVC will have the reservation canceled.

If someone wants to question it further, they certainly can. I am just confirming that the information I shared is accurate.

Here is the language and it says you must notify. It does not say it will be held so I don’t see anything in the document that says you can arrive late without any notification.

View attachment 538545

Well, the written policy sort of proves the point. They continually say “unable to check-in”. If you check in (on-line) by scheduled arrival day, you should be fine.

 

[Deb & Bill]

Just a hypothetical situation - imagine if there was a snowstorm and the renter would be delayed by a day or two - how would a renter would be able to handle that situation. The renter can't talk to member services directly. The renter would then have to contact the owner and hope that the owner talks to member services? Alternatively, if the renter had used a third party service - the owner may not even be obligated to talk to member services. Would the renter just be out of luck at that point?

That is one risk you take renting points.

 

[GAN]

I was of course one who posted ours was ok but it was after 1 day.

Honestly I 100% think DVC is wrong to do this. The points are forfeit to the owner anyway and they should just leave the room without any hoop jumping by owners.

I agree. My points, which I paid for, were used to make the reservation -if I decide to show up 3-days into a 7-day reservation that's my decision. Granted ...a simple phone call would resolve the issue but not every situation is that simple. I'm sure there is some Florida Condo Law that supports this but I still think it's a bad policy.

 

[Sandisw]

I agree. My points, which I paid for, were used to make the reservation -if I decide to show up 3-days into a 7-day reservation that's my decision. Granted ...a simple phone call would resolve the issue but not every situation is that simple. I'm sure there is some Florida Condo Law that supports this but I still think it's a bad policy.

The Home Resort Rules and Regulations...which I posted above...require you to notify them. I just wanted to share that if you fail to do so, according to DVCM, the reservation will be canceled after the 2nd night.

I can't imagine there are very many instances where a person does not let them know you are arriving late, and it sounds like notifying the resort is okay too...which is good news for renters.

Whether people agree it is good policy or not, that is what they say officially will happen. Personally, I would always contact them if something delays me so its not really a policy I am bothered by. However, anyone that is, should contact DVCM and share their thoughts.

 

[GAN]

The Home Resort Rules and Regulations...which I posted above...require you to notify them. I just wanted to share that if you fail to do so, according to DVCM, the reservation will be canceled after the 2nd night.

I can't imagine there are very many instances where a person does not let them know you are arriving late, and it sounds like notifying the resort is okay too...which is good news for renters.

Whether people agree it is good policy or not, that is what they say officially will happen. Personally, I would always contact them if something delays me so its not really a policy I am bothered by. However, anyone that is, should contact DVCM and share their thoughts.

Understood ...it’s great information. And I’m sure they have some reasoning for it -but if it’s not a bad policy, it does seem strange to me.

 

[Maistre Gracey]

Understood ...it’s great information. And I’m sure they have some reasoning for it -but if it’s not a bad policy, it does seem strange to me.

I’ve read, and reread the policy several times. It sure looks like as long as you check in you will be fine.
Personally I wouldn’t chance not calling, but by the letter of the policy a check in (on line) on day 1 covers you from cancellation.
(The way I read it, but others may interpret it differently)