I worked with Rachel as a purchaser. She was excellent to work with. She communicated promptly via email and phone, presented the offer and counter offers efficiently, and worked up the contract and acquired signatures quickly. Unfortunately disney rofr'd the contract so I don't have any first hand experience with closing. The title company did promptly issue a refund check for our deposit, so it seems that they're on the ball as well. I wouldn't hesitate working with her again.