Driving across the border and lost baggage?

[dvcdisney]

I was wondering if anyone has driven across the border to take a flight from a US airport and, on their return flight, have had lost baggage due to error by the airline or Disney Resort Check in (baggage) service.

Since the return destination is not your actual home and may not be easily accessible, in some cases 10 hours of driving away, how did or would they return your baggage to you? Do they ship it at their cost to Canada (your home) or do they require that you pick it up at the airport when it turns up, possibly in a day or two?

Has anyone experience this? If so, which airline was it and what did they do?

Hopefully this make some sense. I would love to get suggestions and advice about this.

Thanks.

 

[sean-1966]

The airlines offer you a credit to come back and pick it up. If you're not interested they will deliver it to you. This is what Southwest did.

 

[grover]

good question..we have done the drive before and I didn't even consider the lost luggage scenario!
thanks for the answer!

 

[LSmith]

We have encountered this situation twice.

The first time the airline, Southwest, had our bags delivered to our door the next day (in Toronto).

The second time was with AirTran. They were going to deliver the luggage to us but the bag never materialized so we had to file a claim. We did end up getting approx. $700 for it. Unfortunately some of the contents were irreplaceable and shouldn't have been checked in the first place.

Neither time was this the error of Disney.

 

[Hockey Mom KQ]

This happened to us 2 years ago with Delta. They delivered it to our door 2 days later, and gave the 4 of us $75 credit vouchers, $300 in total. The vouchers had to be used within 1 year, so it worked out for us. However, I was very glad to be returning home with all of my luggage this year.

 

[dvcdisney]

Thank you, I appreciate your responses. I'm feeling a little less nervous about it. I'm glad to hear that the airline will send the baggage to your home. But I will admit, I'm a little surprised. With all the talk about airlines and some major poor customer service, I was afraid that they would say that since our destination is within the US, they will only ship it to an address local to the airport.

I feel much better.

One of the airlines we were considering is JetBlue. Has anyone had this experience with JetBlue? How was it handled?

Again, I would very much appreciate any info and suggestions.

Thanks.

 

[MikeJ]

We had it happen with Spirit a few years ago. We arrived home (via Detroit) on December 23, our bags at 5:00am Christmas morning (in London). I was still half asleep when I went to the door and still regret not offering the driver a tip. I know he's doing his job, but t's not his fault he had to drive all that way on Christmas.

- Mike

 

[rewok]

On another Disney forum I frequent, I know there were some people with delayed luggage on JetBlue. They were flying from Burlington, VT, and living in Montreal & Quebec City (2-4 hours ride). It was delivered to their door a few days later by someone specially paid for this purpose by the airline. It seems a normal occurrence to them. I mean, they do so much publicity here for the cross-border airports, the least would be to treat you well. Burlington airport would be much quieter if it wasn't for us! I don't know about 10 hours away, but I guess they could just fly it to a nearer airport if need be.

 

[squirrel]

No problems last year with 6 of us flying on Air Tran.

 

[Jejual]

I lost one piece of luggage last year when I flew with Southwest. They delivered it to my door the next day.

 

[OntFamily]

One of the airlines we were considering is JetBlue. Has anyone had this experience with JetBlue? How was it handled?


Thanks.

A couple of years ago, JetBlue lost our child's car seat (or, more precisely, lost half of the car seat...).

The JetBlue agent in Buffalo, was very good. First, they found us a loaner seat (booster seat). Next, they told us that when the other half of the seat arrived, they'd courier it to us in Mississauga. The other half never arrived (it's still probably @ JFK), so JetBlue told us to buy a new seat, and give them the bill. The next time we were in Buffalo, we returned the booster seat, gave them the receipt, and they wrote us a cheque.

Oh, and they also gave us a $30 credit voucher, for our troubles.

 

[dvcdisney]

A couple of years ago, JetBlue lost our child's car seat (or, more precisely, lost half of the car seat...).

The JetBlue agent in Buffalo, was very good. First, they found us a loaner seat (booster seat). Next, they told us that when the other half of the seat arrived, they'd courier it to us in Mississauga. The other half never arrived (it's still probably @ JFK), so JetBlue told us to buy a new seat, and give them the bill. The next time we were in Buffalo, we returned the booster seat, gave them the receipt, and they wrote us a cheque.

Oh, and they also gave us a $30 credit voucher, for our troubles.

I'm glad to hear that they handled the problem well and professionally. I have never flown with them and I am a little nervous about it. But it's great to hear excellent customer service.

Thanks.