Dreams Unlimited

[Rick Walmsley]

Hi all

As you all probably know by now (from my Virgin Fiasco Thread)
that Customer care/Customer service are important to me.

I also like to give credit where credit is due.

Although I have booked most of my holiday myself I elected to use the services of Dreams Unlimited to book and plan my last four days of my holiday which is at AKL.

I was alloacated a planning advisor by the name of Shirley Ahmed.

From the moment I used this company I have been impressed by their level of customer care.

Shirley has not only regularly updated me with the state of my booking, but has also provided me with invaluable tips and suggestions (like you all). In fact she has bent over backwards to ensure I had everything I wanted. I cannot thank her enough.

She is a credit to her company and and I would recommend her and the company to you all.

I today received my final "plan" that she prepared which is 14 pages long.

And what has this high level of service cost me?

NOTHING its FREE

Now that is what I call Customer Care.

Rick

 

[Goofyish]

Another vote for Dreams Unlimited here

My agent Carole has been fantastic - booking all our PSs, getting us APs rates etc.

I didn't know our Shirley was a Dreams agent though

 

[Mrs Dazzle]

Another vote here. I used them last year for our stay at the AKL and I've booked through them this year for the Poly. I love the fact you can elect to use the agent you've used before (obviously if you're happy) and Merrie has been has helpful this year as she was last year.

Can't wait to go - and Rick and Tim you'll both love the AKL. Gotta eat in Boma's - it's an experience. Have you got a Savannah view room? No matter what time day/night we looked out, there was always something mooching or sleeping near our balcony. Unforgettable

 

[UKDEB]

Originally posted by Rick Walmsley
I was alloacated a planning advisor by the name of Shirley Ahmed

It's great to hear some good news on the customer service front, and I am <i>so</i> not surprised that you got such excellent service from this particular individual.

 

[KayleeUK]

Great to here good news too Rick

 

[TraceyL]

No complaints here either

I used Dreams to bok our Poly stay in November this year - I wish I'd booked the whole trip onsite as I hate ringing for PSs (I have a very welsh address and I hate spelling it out all the time )

Sue Ellen is constantly in touch and offering suggestions - just waiting for that magical AP discount now