Downgrading AP to MYW ~ Wonderful Customer Service report!

[Stitch65]

I just wanted to post a positive customer service experience, since just like on the news, all you usually hear is negative...

So I bought AP's and received the "exchange" certs in the mail. About 6 weeks later, we were running numbers, and decided that there was no way we would make it back within a year to use the AP. So I started checking into MYW pacakge and since we're going in May there is the free upgrade to PH & Water fun. So I called WDW ticketing and explained my situation and asked if there was anyway that I could return my unredeemed exchange certs for a refund and book a package. The CM told me, "sure, no problem. You just need to mail back the exchange certificates and we will refund you 100%. I can't book the package for you, however, since that is a different "company" within WDW, so you'll need to call (407) W-Disney." I was so happy that this was the case! So, the next day I mailed my exchange certs to WDW ticketing and I had it tracked and tacked on signature delivery and I even insured it since that was $800 in an envelope I was mailing back! Well they received the envelope about 5 days or so later, signed for it and within 3 days I had a FULL refund! I was so impressed!

YAY for good customer service!

 

[Pluto's Honey]

I am so glad to see someone else have such a good report. I too bought an AP and thought I could save on a room not knowing I didn't need to buy it until I had a room discount and then they put out the free dining and they told me the same thing about mailing and refundung 100%. I also did the same at the post office with unsurance, tracking, delivery confirmation just to be sure. They almost wouldn't insure it at my Post office, but after a little discussion they DID! Disney had done the refund by the time I had the card from them signing for it back in the mail. They are awesome. we were going to be paying including dinig and air 4000 and doing it this way with free dining, air , resort, and tickets it was only 1800. WOW WOW WOW!!!

 

[bicker]

Glad everything worked out. Just a little note about the PO insurance; you probably would have had trouble collecting on the insurance. They're sticklers about only providing insurance on items, not tickets (whether it be airline tickets, concert tickets, or theme park tickets). I learned that the hard way, when I insured some tickets to a musical I was sending someone. They had gotten lost in the mail and so I tried to collect on the insurance, and wasn't able to.

 

[Stitch65]

Glad everything worked out. Just a little note about the PO insurance; you probably would have had trouble collecting on the insurance. They're sticklers about only providing insurance on items, not tickets (whether it be airline tickets, concert tickets, or theme park tickets). I learned that the hard way, when I insured some tickets to a musical I was sending someone. They had gotten lost in the mail and so I tried to collect on the insurance, and wasn't able to.

Well, I had a long talk with the Post Master at our PO and she asked, "can anyone use these if they find them?" and I said "Yes, and it's worth about $800 bucks!" So she said that insurance would be fine. Man I hope she was right! I would have been so ticked if not!

Glad you got your money back!

 

[bicker]

I didn't get my money back. The PO declined my claim because they were tickets, not merchandise.

 

[Stitch65]

I didn't get my money back. The PO declined my claim because they were tickets, not merchandise.

Oh, man. I would be ticked.

What the heck is insurance for then?

 

[bicker]

It's actually called "Merchandise insurance coverage" and covers merchandise, such as, "jewelry, antiques or just expensive clothing."