Downfall to Purchasing from Time Share Store?

[dvcjim]

don't allow one poor sales rep to turn you off from the timeshare store.

IMO unless you want AK, resale is the only way to go.

Why pay 3 dollars for a gallon of milk, when right across the street they are selling milk for 2.75?

Also look at it this way, someday you may want to sell your DVC contract, if and when that happens, won't it be nice to know that the Time share store is there with buyers waiting?

 

[T.E. Yeary]

One of the main reasons I started monitoring these forums is I wanted the ability to recognize situations before they became problems. It also gives our customers an "open-door" with a PM directly to me.

We have made many positive changes in our operation based on the information that I've picked up from these boards.

1. We struck a deal with the closing company to lower closing costs on the smaller packages.

2. We found a wonderful financing source with the lowest interest rates in the resale industry for our customers.

3. We have recently started an e-mail list for those that want to be notified when the new listings arrive in the office.

4. We provided a brochure to let folks know more about us, resales and the resorts amenities & point charts.

5. We increased our advertising so those listed with us are available to a larger audience.

6. We increased our hours from 9 to 6 Mon-Fri,....... to 9 to 9 Mon-Fri, 9 to 6 on Sat, & 10 to 6 on Sunday.

7. We hired more administrative personnel in order to make sure the phone is always answered by a person during business hours and NOT a machine. The added staff also makes it speedier to get paperwork completed for our listings and our deals.

8. We have incentives among our sales staff to make it a reward to help each other with clients. Therefore if your agent is not available you can expect good service no matter who you are talking with.

9. We have wonderful "GIFT BASKETS" available to our customers, buyer or seller that we give as a thank you for doing business with us. These are really great to use at the resort. It also gives us a chance to meet our customers face-to-face, see our office and mingle with the staff.

I could go on and on, but right off the top of my head, these are just a few of the things that we learned were needed and therefore were put into practice.

Our business is a "work in progress". It will continue to be that way, otherwise it will stagnate and falter. We need input from our customers and anyone else who has innovative ideas. So, keep them coming!

Only a PM away,
Tom

 

[michamato]

We just did a purchase from the Time Share Store, so far everything is going very smoothly, it was very easy. I told them what I wanted and how many points, and Robert directed me into which sale might be better for me.
I felt like he answered every question and got back to me immediatly if needed.
I got my paperwork sent via e-mail within 2 hours after I made the purchase, and sent out the paperwork with the check today.

I expect the same service to continue.

I have been more than happy with them so far!

 

[KingOMiami]

The only downfall to resale is the wait. DW and I are waiting to hear on a contract that is going through the ROFR phase. I am about ready to climb the walls waiting to hear on it.

As Tom mentioned, he is just a PM away and I can tell you he truly is! I have sent him a few messages and he has either got back to me the same day or the next day at the latest. His staff is great! They are prompt and courteous. Jason is our associate and he has been great answering our questions, be it by email or a phone call.

 

[goldilocks_63]

I have bought 3 times from TSS, and had good experiences.

I've also bought directly from DIsney for a new resort (not on resale yet).

TSS gets a thumbs up from me.

Goldi

 

[dunnhorn]

Who has been less than 100% thrilled with the Timeshare store.

My husband and I are the people who go to a five star restaurant and receive terrible service. I don't know why that is - I think we just don't have the greatest luck when it comes to these things sometimes.

Anyway - We bid on an initial pkg of 130 points at SSR with Feb use year at $80/point. Seller accepted... but we did not receive the contract! I followed up and they said they emailed (it was nowhere) and they emailed it again. However there was a delay, and as it was we had to rush to the post office to overnight the deposit or the contract would've been lost.

Once I received the contract, I noticed an error of the year. I had to contact and get a new contract sent over.

That contract was bought by Disney.... didn't pass FROR. Our agent warned us, and I should've listened. I don't fault him for that - but I was frustrated that we didn't get the contract timely.

Okay - so second go round we bid $86 (a little high I know, but I wanted to sail through FROR) on 125 points at SSR. That contract had 125 points banked for 2005, and all of 2006 points and full points coming October, 2007.

The FROR docs were sent to Disney on 1/17... so we have been holding our breath since that time. I have been religiously watching the boards to see when folks are hearing... then last Monday I figured it was our day. At the end of the day, nothing. On Tuesday I followed up, and the agent told me that it takes times and that we should hear by FEBRUARY 13. I was crestfallen.... I kept watching this board and saw that folks who had paperwork submitted on 1/19 and 1/22 had heard... so I emailed again last night, and he wrote back saying we had passed FROR on 1/29 - A WEEK AGO! Yet we were never notified. Not by email, not by phone - and when I followed up they were telling me that I wouldn't know anything until 2/13.

SO. I just found out we passed FROR (yay!) but I would've liked to have known about this a week ago. I spent all weekend worrying about it, and I have been surfing other contracts all week long in the event this did not pass... I even called DVC on Saturday and started talking again to my father's guide. I am not very happy about the communication.... is it just me?

Anyway - I hope there are NO snags in our getting the final paperwork and being taken care of in our transition to full fledged DVC members!

 

[3DisneyKids]

I see that was your first post! Welcome to the DIS boards....and

WELCOME HOME!

 

[dunnhorn]

THANK YOU SO MUCH!!!

My husband and I have been travelling to DVC on my parents points for years. They own at BWV and VWL - and we enjoyed it so much we decided to take the plunge and get our own contract at SSR! We are sooooooooooooooooooooooooooooooooooooooooooooo excited, I just cannot describe!

Now if I can only talk him into letting us add on little 25 point contracts at AKV and CRV....

 

[T.E. Yeary]

dunnhorn- I just checked with the office and Jason said he thought he had let you know about ROFR so when he got your e-mails saying, "what's the status" he assumed you were talking about your closing.

I am so sorry and wish it hadn't happened. Jason feels really bad as well. I wish we were perfect all the time but alas it does give us something to strive for.

Please accept our apology,
Tom & Staff

 

[JimC]

When we were looking for resales we did two things.

First, we did a check on the broker's license. You can do this here for the State of Florida. Tom's license was in good standing with no complaints filed.

Second, we did a BBB search. You can do this here for Central Florida. Again, The Timeshare Store is a member in good standing with no complaints.

That got them a phone call from us. We were impressed with their business practices and knowledge of the DVC product. Also their willingness to answer all of our questions.

We have used them for two purchases and one sale and will use them again in the future. I do not see any downside to using them. They provide a quality service on a consistent basis.

 

[dunnhorn]

Thanks for your note, Tom! I really appreciate it!

I was disappointed, however from the sounds of it, this was probably one of the first (if only) times it has happened from TSS! Like I said, some times it is just my luck to go to a five star restaurant and get a waiter who happens to be having not his best night...

Anyway - I will tell you that I was impressed with Jason's knowledge about the property/process and I valued his advice and recommendations. He listened to us, and always recommended the very best contract - he was better at picking out contracts than I was! I would recommend folks to TSS with the caveat to just remember to follow up on things... but you know, I would make that recommendation to anyone (including folks dealing with Disney!)

It is clear you guys run a tight ship and my experience was the exception - I look forward to having everything go through and hearing that familiar "welcome home!!!"

 

[4theloveofdisney]

One of the main reasons I started monitoring these forums is I wanted the ability to recognize situations before they became problems. It also gives our customers an "open-door" with a PM directly to me.

We have made many positive changes in our operation based on the information that I've picked up from these boards.

1. We struck a deal with the closing company to lower closing costs on the smaller packages.

2. We found a wonderful financing source with the lowest interest rates in the resale industry for our customers.

3. We have recently started an e-mail list for those that want to be notified when the new listings arrive in the office.

4. We provided a brochure to let folks know more about us, resales and the resorts amenities & point charts.

5. We increased our advertising so those listed with us are available to a larger audience.

6. We increased our hours from 9 to 6 Mon-Fri,....... to 9 to 9 Mon-Fri, 9 to 6 on Sat, & 10 to 6 on Sunday.

7. We hired more administrative personnel in order to make sure the phone is always answered by a person during business hours and NOT a machine. The added staff also makes it speedier to get paperwork completed for our listings and our deals.

8. We have incentives among our sales staff to make it a reward to help each other with clients. Therefore if your agent is not available you can expect good service no matter who you are talking with.

9. We have wonderful "GIFT BASKETS" available to our customers, buyer or seller that we give as a thank you for doing business with us. These are really great to use at the resort. It also gives us a chance to meet our customers face-to-face, see our office and mingle with the staff.

I could go on and on, but right off the top of my head, these are just a few of the things that we learned were needed and therefore were put into practice.

Our business is a "work in progress". It will continue to be that way, otherwise it will stagnate and falter. We need input from our customers and anyone else who has innovative ideas. So, keep them coming!

Only a PM away,
Tom

Kudos Tom for working to make your company the best it can be. I admire that very much!

 

[alldiz]

Thanks Tom for caring about your customers

I am currently waiting to close on 150pts at WLV through TSS...

Yes it is maddening to wait....I WANT A RESSIE

I should be getting my documents any day now

If you are reading this Tom....com'on push it through

Anyway...cant wait to have my 1st ressie
Kerri