double booked? be careful...

[honeymo78]

I've never purposely double booked - however, I just emailed my IPO planner a few days ago to change a lunch for us since I wasn't sure that DH would enjoy it. Instead of cancelling the original, she specifically told me she was leaving that one intact, as well as having created the new one, so DH could decide when we get down there after he looks at the current menus. I did reply back and let her know that it was fine to cancel the original since I know we'll be happy at the alternate locations. Maybe its because we are using IPO/concierge services?

 

[MermaidsMom]

This is not new. Here is a thread where someone had their adr's cancelled without notice...

http://www.disboards.com/showthread.php?t=1786255

Like I said I think the best system is to start attaching all names in the party to the adr and match with IDs or KTTW cards at the restaurant podium.

Maybe iris scans? Fingerprints? Good grief people, it's a restaurant!! Not entrance into Fort Knox! I liked the olden days when people decided around noon where they might want to eat THAT night and either walked to the podium of the restaurant or went to guest services and made a reservation. Our family of 7 was never denied a seat to whichever place we chose,even at Easter time, maybe we just were given a different time than requested. However, we are happy with croissants for breakfast, Mickey Bars or Dole Whips for lunch and a big dinner. I cannot imagine 3 entire meals everyday of our trip. I wouldn't be able to walk!

I also don't believe dining is canceling adr's without notice. This threat thread comes up every holiday period.

 

[iuki]

I called today to change a adr and when I got done , the cast member said we needed to cancel the one that I had before changing to the new one. Which I was going to do. That was the first time a cm said that to me.

I had called Walt Disney Travel to see how much I would save if we cut our vacation by a week. Although we decided to stay the original 2 weeks, the CM did remind me that if I did change my reservations, that I needed to cancel my ADRs. Those ADRs were made by my daughter with a different home phone number than we have.

I believe the only reason he knew about our ADRs is because we had booked our reservations under the bounceback program with the free DDP.

iuki

 

[Laurabearz]

SO the Mods pull every post about Garden Grill closing and toss them over on the rumor board and this thread is still here??

Interesting

 

[connorsmom911]

Ok, geez, I didn't mean to start a war here, nor did I intentionally start any rumours (go ahead and check my post history...not me!!!) I really resent the accusations by the way! Wow, I thought I was posting something that some people might find important. I didn't realize I'd get accused of lying, spreading rumours and trying to wind people up!!! I'll know better to keep my mouth shut next time.

But to the rude poster that launched all the accusations towards me...yes, it was in fact one of my co-workers who is planning the ADR's for a party of 8 travelling to Disney right after Christmas and staying through New Year's. She has learned from a few of us "Disney nuts" here at work that if she wants to get the ADR's she wants, she needs to be on the phone at 7am on the 180 day mark, so she did indeed make her call at 7am yesterday (I just double checked with her and she confirmed that by the time she got a live person on the phone is was about 7:06am)! I never said that the CM volunteered the information, or just blurted it out. My co-worker was asking about making 2 reservations at the same time because she couldn't get what she wanted and needed to check with her mother-in-law about what she preferred instead. The CM told her of Disney's plan to pull random ADR's made from 180-150 days ahead and check them for "double bookings" and if they found them, would cancel them, and yes, she did say would e-mail the person and inform them they would need to make new ADR's because their reservations had been cancelled. My co-worker asked what would happen if she did anyway, just for a day, and the CM's reply was that she could take the chance, but if her ADR was pulled later that day, it would be cancelled. And BTW, I have had Disney confirm my reservation confirmation number, address, phone number and e-mail address on the last 3 calls I have made to Disney Dining regarding my upcoming trip in November (in which I have made numerous changes to get better times, but no "double bookings").

Thanks for reminding me what a wonderful, supportive, friendly, informative community the Disboards are. Now I know why I can't get my co-worker to join the boards...I'm sorry I ever tried to persuade her to.

 

[OneTreeHillAddict]

Unless they take CC's for every ressie people will continue to overbook. Last year when I was planning for 8 people at the last minute three canceled their trip. I could not get new ressies by then. I wasn't about to cancel anything. We went on the DP for 12 nights so we had quite a few double bookings then. I tried to fix everything but couldn't so I left what we had alone. We went to WDW 5 days before our package started so we could resort hop...rent boats....play golf etc. I ended up giving familes all the ressies we did not use that we had met during the start of that trip. The two I had left over (LC for 8) I gave to a family I met on a ride and the other one (8 at Tony's) was given to a family that tried everything at the podium with no luck. They were ecstatic to get that ressie.

This time around I booked my trip (just for us). Went in, looked at the calendars, chose what park to do that day because with three little ones...I don't do park hopping. We all sat down together and chose where to eat as a family. That night I called and booked all 22 meals. Not one extra. If we get there and something needs to be changed I'll deal with it then. As I mentioned earlier we changed our minds last year and we were seated almost immediately both times. I booked this trips ressies about 100 days out and got everything we wanted. We can't moan and groan if someone takes the time to plan their trip and gets all the "good" stuff. What's that saying, "The early bird gets the worm?" Well the early intense planner gets all the ressies they want too!

There's too many places on the internet these days where you can read the menus, see the food, etc. It's best to just book something so you have a place to eat and go from there. It's not so fun having to plan it so far ahead but again, this is WDW, we know this goes on. We have to deal with it.

 

[Lehuaann]

Ok, geez, I didn't mean to start a war here, nor did I intentionally start any rumours (go ahead and check my post history...not me!!!) I really resent the accusations by the way! Wow, I thought I was posting something that some people might find important. I didn't realize I'd get accused of lying, spreading rumours and trying to wind people up!!! I'll know better to keep my mouth shut next time.

But to the rude poster that launched all the accusations towards me...yes, it was in fact one of my co-workers who is planning the ADR's for a party of 8 travelling to Disney right after Christmas and staying through New Year's. She has learned from a few of us "Disney nuts" here at work that if she wants to get the ADR's she wants, she needs to be on the phone at 7am on the 180 day mark, so she did indeed make her call at 7am yesterday (I just double checked with her and she confirmed that by the time she got a live person on the phone is was about 7:06am)! I never said that the CM volunteered the information, or just blurted it out. My co-worker was asking about making 2 reservations at the same time because she couldn't get what she wanted and needed to check with her mother-in-law about what she preferred instead. The CM told her of Disney's plan to pull random ADR's made from 180-150 days ahead and check them for "double bookings" and if they found them, would cancel them, and yes, she did say would e-mail the person and inform them they would need to make new ADR's because their reservations had been cancelled. My co-worker asked what would happen if she did anyway, just for a day, and the CM's reply was that she could take the chance, but if her ADR was pulled later that day, it would be cancelled. And BTW, I have had Disney confirm my reservation confirmation number, address, phone number and e-mail address on the last 3 calls I have made to Disney Dining regarding my upcoming trip in November (in which I have made numerous changes to get better times, but no "double bookings").

Thanks for reminding me what a wonderful, supportive, friendly, informative community the Disboards are. Now I know why I can't get my co-worker to join the boards...I'm sorry I ever tried to persuade her to.

OP, your post is fine. I admit that I didnt understand your wording at first on how your friend received the info. Anyways, I too received a (flame?) for my suggestion on tracking double-bookings (put all names on adr/check ID's at podium). Poster said "maybe we need iris scans or fingerprints". Hey, whatever it takes to make our Dreams Come True, right??!! Anywhoo, I have come to the conclusion that some people on the Dis take things way-too-serious.
Just laugh it off.........now I going to make the crazy face and do the crazy dance!

 

[livie1205]

they will never be able to ask for a resi # because there are tons of people not staying on site and they are not going to take cc numbers for EVERY meal because that is just stupid...if people want to get around the rule they can just use a dif name and phone #....nothing anyone can do about it.
but really other than people just think it rude it is NONE of our buisness how many ADRS people book. The only people it concerns is wdw and the person....I am not going to whine and complain because I cant eat at a certain place....disney has soooo many places to eat.If there are so many double bookings then call while your there and try to get in...I did this at ohanas a long ago, called 4 hours ahead and got in at 7 pm.MEMORIAL WEEKEND ....it can be done,I dont know why all the talk about never being able to get in without ADR ....

 

[Evan&Kimberly]

Girl Dont you worry about it, you were only trying 2 help, and never allow someone to keep you from sharing what you think is important!!! Especially someone you dont know!!!!This information was in no way harmful to anyone so who cares what other's think of it!!!!!

 

[monty]

Girl Dont you worry about it, you were only trying 2 help, and never allow someone to keep you from sharing what you think is important!!! Especially someone you dont know!!!!This information was in no way harmful to anyone so who cares what other's think of it!!!!!

well said.

 

[marivaid]

Double booking is a problem and I've had CMs occasionally who reminded me to cancel any ADRs I wasn't using. CMs are human and sometimes they exagerate. In this case I think the coworker just got an overzealous CM.

I don't believe Disney would ever cancel ALL of a guest's ADRs, then contact the person. That'd surely make the guest very angry (especially if those ADRs were made months in advance) and in this economy they can't take the chance of losing potential revenue.

Not once was I asked for an email address when making ADRs. And I've made, modified, or canceled a LOT of them. Including two yesterday.

 

[marvin12]

Girl Dont you worry about it, you were only trying 2 help, and never allow someone to keep you from sharing what you think is important!!! Especially someone you dont know!!!!This information was in no way harmful to anyone so who cares what other's think of it!!!!!

I agree,

 

[Aliceacc]

Connorsmom,

I didn't read the whole thread, just the first and last pages.

On behalf of many of us, Thank You! We haven't double booked any ADRs, we have no reason to do so.

But I have learned so much on the DIS since I started to plan this trip, thanks to threads like the one you attempted to start. Had I needed this info, I would have known enough to sort out our ADRs and cancel the ones we didn't need. Worst case scenario: people would have had to make up their minds now as opposed to later. Best case scenario: you saved someone's vacation dining plans.

You passed no judgements, merely passed on some important information you had heard. Thank you for that!

 

[MermaidsMom]

OP, your post is fine. I admit that I didnt understand your wording at first on how your friend received the info. Anyways, I too received a (flame?) for my suggestion on tracking double-bookings (put all names on adr/check ID's at podium). Poster said "maybe we need iris scans or fingerprints". Hey, whatever it takes to make our Dreams Come True, right??!! Anywhoo, I have come to the conclusion that some people on the Dis take things way-too-serious.
Just laugh it off.........now I going to make the crazy face and do the crazy dance!

Did you SERIOUSLY not get the joke? What about the Fort Knox part? Uh, re-read the post a few times and hopefully you will understand it better. To take a few words of someones post and misrepresent them is an odd way to make your point. You can throw every cute icon available into a post but if it twists someones words it's not funny.

Please note I was not referring to the OP, just to the poster who was taking the issue way too far. I appreciate the OP's post.

 

[caroline1851]

Right now I have more ADR's than I need but they are on different days and times, so nothing is "double booked". I just haven't figured out for sure what we want to do. I will cancel the ones i decide against in advance.

 

[Rylee]

Then you had a misinform CM. They will never cancel the one you have until they book the one you really want & then & only then do they go back & cancel. I know as I just got off phone changing one of my ADR's & she said let check first & if they have it they book it then cancel. She also said there is no way they cancel tell if you double book unless you are doing at the same time you are on the phone. And they only have your phone number & they can't really spend Disney hard earn money to call the guest <smiles> I have had mine cancel & no they were not double bookings but ADR's booked for my future stays & it was done by the club level planners dumb move on their part since I told them ahead of time that I was coming down in the future so please don't cancel any that they see. I got them back but this is not the point. I think & it is my view only if you double book shame on you but don't say Disney will cancel all ADRs for that person. But believe what you want.

This made me laugh... Just because the CM you spoke with handle your ADR's one way, doesn't mean all CM's will handle the calls in the same manner.

I recently called to check on availability of a restaurant, and the CM said, "I have to cancel your other reservation, first, then I'll check on the new one." I practically scream, "NO" in her ear! I said, "No, I'll keep it, if the other is not available. Check the other first."

Also, as for being aware of double bookings, only if you do so in the same phone call, that's not true. Anytime you call about ADR's, giving the same phone number, they can see your other ADR's. I had a CM book us into a very popular restaurant at prime dinner time, a party of 7, I thought how lucky... then the CM realized she had book my ADR for Sept., 29, not Aug. 29. A few days later, I called to add an ADR for our last day, and I asked if she could see all my ADR's, since she could, I asked her to go over all the dates and times, as I was nervous the other CM may have screwed up the month of my vacation.

I don't know if they will actually cancel ADR's, BUT... I think they want people to believe they will. I think the CM's have a heighten awareness of the of the problem and are on alert.

If they crack down on double bookings, it won't affect us, since we never double book. I put a lot of work into planning our vacation, and while I enjoy the planning, I can't imagine planning double or triple for the same time frame. Can you imagine... Day 1) plan A, B, or C. Day 2) Plan A, B, or C, etc. WOW! I'd never get us all on the same page, if we had so many options.

 

[tiger4me2]

That's fine, but I have never read a first-hand report of someone who had their ADRs cancelled automagically for double booking. As mentioned, the DRC CMs will balk at being asked to double book if they realize that's what's going on.

I have no idea what happened in that poster's case, because it was very odd. There is no plausible reason why anyone with multiple trips booked should have all their (non-overlapping) ADRs cancelled out from under them, and so I suspect something else is going on there.

Well I believe she was talking about my experience. Nothing was going on here on my part. I DIDN'T DOUBLE BOOK. I did have three trips planned so I had many ADR's. I was staying each time at club level. I made the ADR's and told dining that I had three trips planned. It was the IPO planners at one of the club level that cancel my ADR's all of them. I did when I sent them an email explaining that I had other ADR's made for my upcoming trips. But they ignore this & cancel what they thought was double booking. If they have taken the time to look they were months apart so how is this double booking? Not my doing nor dining but club level planner fault. Dining can't cancel any ADR's unless you are on the phone with them & you try to double book then. Disney doesn't have a toll free number so we have to pay for our calls so they don't have to pay for us to come. Why would they call to cancel one's ADR's that will cost Disney.

 

[tiger4me2]

This made me laugh... Just because the CM you spoke with handle your ADR's one way, doesn't mean all CM's will handle the calls in the same manner.

I recently called to check on availability of a restaurant, and the CM said, "I have to cancel your other reservation, first, then I'll check on the new one." I practically scream, "NO" in her ear! I said, "No, I'll keep it, if the other is not available. Check the other first."

Also, as for being aware of double bookings, only if you do so in the same phone call, that's not true. Anytime you call about ADR's, giving the same phone number, they can see your other ADR's. I had a CM book us into a very popular restaurant at prime dinner time, a party of 7, I thought how lucky... then the CM realized she had book my ADR for Sept., 29, not Aug. 29. A few days later, I called to add an ADR for our last day, and I asked if she could see all my ADR's, since she could, I asked her to go over all the dates and times, as I was nervous the other CM may have screwed up the month of my vacation.

I don't know if they will actually cancel ADR's, BUT... I think they want people to believe they will. I think the CM's have a heighten awareness of the of the problem and are on alert.

If they crack down on double bookings, it won't affect us, since we never double book. I put a lot of work into planning our vacation, and while I enjoy the planning, I can't imagine planning double or triple for the same time frame. Can you imagine... Day 1) plan A, B, or C. Day 2) Plan A, B, or C, etc. WOW! I'd never get us all on the same page, if we had so many options.

Everyone has their own experience with Disney dining & Disney CM'S I don't doubt that many are misinform. I don't double book so I have nothing to worry about. I am happy that I gave you a laugh for the day

 

[Lehuaann]

Did you SERIOUSLY not get the joke? What about the Fort Knox part? Uh, re-read the post a few times and hopefully you will understand it better. To take a few words of someones post and misrepresent them is an odd way to make your point. You can throw every cute icon available into a post but if it twists someones words it's not funny.

Please note I was not referring to the OP, just to the poster who was taking the issue way too far. I appreciate the OP's post.

MermaidsMom, please forgive me for my misunderstanding. When you quoted me making a suggestion (Proof of ID), I mis-read your post in the wrong tone...

Maybe iris scans? Fingerprints? Good grief people, it's a restaurant!! Not entrance into Fort Knox!

Now that I re-read it again, I understand it quite differently...so sorry~

 

[raven69david]

Not sure how true that it, but I sense it's more of a smoke screen than anything else. Even if it is true, I'm all for it. Double-booking is wrong as it takes an opportunity away from a family that really needs it. How many times have you been told "sorry, but there's no availability today" because they're booked solid. Chances are one of those parties is double-booked and taking up space where someone else could take advantage of that space to complete their ADR's. I'm not sure about everyone else, but i get nervous not having my ADR's confirmed months in advance as I plan my ADR's around the parks we'll be visiting on specific dates; it makes our trip less stressful knowing that everything's paid for and in order.