double booked? be careful...

[connorsmom911]

A co-worker of mine called promptly at 7am to make the ADR's for her trip and was told by the CM that Disney is going to start pulling reservations from 180-150 days out and checking them. If there are any double bookings, they will be cancelling ALL the reservations and sending out an e-mail to inform you that you will need to make new ADR's.

Just thought I'd let people know...

 

[Northern_Julie]

A co-worker of mine called promptly at 7am to make the ADR's for her trip and was told by the CM that Disney is going to start pulling reservations from 180-150 days out and checking them. If there are any double bookings, they will be cancelling ALL the reservations and sending out an e-mail to inform you that you will need to make new ADR's.

Just thought I'd let people know...

I would hate to be the CM they are calling to rebook with.

 

[jlewisinsyr]

If there are any double bookings, they will be cancelling ALL the reservations and sending out an e-mail to inform you that you will need to make new ADR's.

Not that I agree with double booking, because I don't, but now how would they contact you again? Most bookings have no e-mail address associated to them, so in short either you'll get a call, or you're going to be tough out of luck.

 

[Boardwalk Gal]

The only thing i am worrying about is that there are 7 of us going and there are some meals we are splitting going to different resturants at the same time. How would they know if we are doubling booking or not??? They just don't automatically cancel do they???

 

[connorsmom911]

About the splitting up thing...she had asked about that too, since her brother and sister in law were planning to make some of their own reservations later, and the CM did say that if they tried to make a reservation for a party of two on top of their party of 8 reservations, they might look at that and cancel them all. I would like to think they will look at the whole list of reservations and "do the math" before blindly cancelling them, but you never know.

What if you make the second reservations without linking them to your confirmation number, just linking it to your home phone number, or the phone number of one of your other guests? That might work to keep the reservations seperate.

I guess you could call Disney Dining and ask. They said they are implementing this change because so many guests on the Disney Dining Plan are finding it difficult to make ADR's because things are full, and that they are finding a lot of cases of "double bookings", especially with larger groups. I would think they want to protect their interest in the Disney Dining Plan to keep it popular if they are making money on it.

 

[planitdad]

Good for Disney! I have seen only an occasional mention of this, but suspect it does happen! I am not a member of "the morality police" , but to think that someone would book multiple ADR's at different parks, etc. Well I hope they do cancel all their ADR's . Would serve them right!!

 

[marvin12]

I called today to change a adr and when I got done , the cast member said we needed to cancel the one that I had before changing to the new one. Which I was going to do. That was the first time a cm said that to me.

 

[MeercatMama]

I think this is very good. Too many people are cheating and then bragging about it and this makes it hard for others to get reservations

I don't know what they can do about special circumstances, but that's what happens when a few people ruin it for everyone else

 

[magicalfoursome]

Why are people allowed to double book in the first place? Instead of Disney checking all the adr's they should not allow the system to book an adr unless a certain amount of time has passed since the prior adr. The dining plan has made it more difficult to get adrs and those who double book make it even harder. of course they need to allow for separate adrs if a party splits up.

 

[jennwndrlnd]

There are certain circumstances in which I can understand this happening, I am doing it myself for a night. The reason? We are a large party and I am in charge of booking all of the ADRs. I was given a list of places and when something didn't work to specifications (a late dining time was common) I still booked it and then moved on to book another option. I asked if this was okay and the CMs I spoke with said it was fine as long as I could call to cancel one of them within a week or so. The problem was getting people in our party to respond to my emails and giving them the choice of what place to eat. I have posted trades on the reservation thread (before I booked another option), and I'm not holding multiple ADRs hostage in the hopes of a better time, however I would think that Disney has some responsibility in this also in that at the time reservations are made if they are linked via phone number then they need to ask about the double booking and have set rules about it. To cancel all of the guest's ADRs with no forewarning seems like very poor customer service. Can you imagine showing up at the resort and checking into the desk only to be told "Sorry all your ADRs were cancelled"?

 

[dddisrunner]

I called today to change a adr and when I got done , the cast member said we needed to cancel the one that I had before changing to the new one. Which I was going to do. That was the first time a cm said that to me.

I think this is unfair. What if you can't get the "new" adr you want, you will have already cancelled your original adr, so now your left with nothing? If you are able to make a "new" adr, wouldn't the CM be able to see that you have another adr scheduled for that time and then tell you that you need to cancel it? Am I reading this wrong?

 

[bigmama101]

I had booked our reservation a very long time ago. And after talking it over with my family we chose to try some different restaurants. I called and told the CM I wanted to change our reservations to something different but I did not want to cancel my excisting reservation just in case there was no availability at our new choice. The CM said that they make your new reservation and then cancel the old. I don't agree with double booking for it's nor fair for those needing a reservation. But to cancel all your reservations with out notice does not seem fair either.

 

[MermaidsMom]

I think this is very good. Too many people are cheating and then bragging about it and this makes it hard for others to get reservations

Reallly? I have not seen this yet but maybe I have not paid enough attention to those threads. I cannot believe they would cancel ALL ADR's.

 

[christinec68]

Wow...they are going to start cancelling ADRs and then contact guests? Perhaps it should be the other way around. Or maybe they shouldn't take two bookings for the same people at the same time in the first place. I also hope there's a note section so that parties that are dining in separte places at around the same time don't fall into this double booking net and get cancelled.

There's going to be havoc at the restaurants when these people show up for dinner and told - sorry we don't have you down. Actually, what I see happening is the restaurant squeezing them in anyway so there's no uncomfortable scene at the podium.

Two years ago, my dh made some ADRs and our name was spelled wrong in the system. We didn't have the confirmation number but none of our five phone numbers showed up in the system. We didn't cause a scene but the restauant manager got us a table even though the restaurant was booked. (We figured out the wrong spelling error at our next meal.)

But if they really want to start enforcing the no double booking rule then they are going to need to come up with a different system for recording ADRs. Most people have multiple phone numbers they can use for reservations plus there is the hotel confirmation number.

I never double book but thanks for the heads up!!

 

[Jschlich]

There are certain circumstances in which I can understand this happening, I am doing it myself for a night. The reason? We are a large party and I am in charge of booking all of the ADRs. I was given a list of places and when something didn't work to specifications (a late dining time was common) I still booked it and then moved on to book another option. I asked if this was okay and the CMs I spoke with said it was fine as long as I could call to cancel one of them within a week or so. The problem was getting people in our party to respond to my emails and giving them the choice of what place to eat. I have posted trades on the reservation thread (before I booked another option), and I'm not holding multiple ADRs hostage in the hopes of a better time, however I would think that Disney has some responsibility in this also in that at the time reservations are made if they are linked via phone number then they need to ask about the double booking and have set rules about it. To cancel all of the guest's ADRs with no forewarning seems like very poor customer service. Can you imagine showing up at the resort and checking into the desk only to be told "Sorry all your ADRs were cancelled"?

What is so difficult with self-discipline? If there are 10 people in the group why is it do difficult to book 10 reservations? Not 8 here plus 4 there and another 2 over there....just 10 reservations.

As far as I can figure it out, Disney has a responsibility as you suggest. A responsibility to accept your reservation and seat you in response to the reservation. I'd also suggest that adding a fee for reservations not used would be in order.

 

[hoosiergirl7]

Personally I think it's about time. We're planning a trip in October with the Dining Plan and I know it's not going to be easy to get ADR's already. I'm so sick of seeing people who have multiple ADR's for restaurants because they don't want to decide until that day where they're going to eat. Too bad.

To the poster who said something about it being unfair I think the way it will happen is if you can get your new ADR's you'll cancel your old ones. You won't cancel the old ones first and then try and book new ones.

Here's to hoping that I'll actually get some decent ADR's when I book my trip in the next few days!!!

 

[Disney8704]

This is good news. Maybe now I can grab a chef mickey's ADR for August. Lord knows how many double bookings there are for chef mickeys and another TS place for the same date, time and family.

 

[Disney8704]

Do what I do. Whenever I make a change I tell the CM I wanna check 1st to make sure that ADR was available. They say OK and check. If its available I say awesome, and they book it and then I give them the conformation # that I want cancelled. OR...if its an ADR you just wanna change the date or time or both, just say you would like to make a change in one of your ADRs and give them the conformation number. That way your knocking 2 birds out with 1 stone. Your getting your new time, date or both and they will automatically cancel your original right after they make your new one.

I think this is unfair. What if you can't get the "new" adr you want, you will have already cancelled your original adr, so now your left with nothing? If you are able to make a "new" adr, wouldn't the CM be able to see that you have another adr scheduled for that time and then tell you that you need to cancel it? Am I reading this wrong?

I had booked our reservation a very long time ago. And after talking it over with my family we chose to try some different restaurants. I called and told the CM I wanted to change our reservations to something different but I did not want to cancel my excisting reservation just in case there was no availability at our new choice. The CM said that they make your new reservation and then cancel the old. I don't agree with double booking for it's nor fair for those needing a reservation. But to cancel all your reservations with out notice does not seem fair either.

 

[Disney8704]

Maybe Disney dining need to stick with resort conformation number. Dont have a conformation number, you dont get an ADR. That simple. That way people cant call using seperate phone numbers. For those staying off site or residents of FL, have a different system for them. Ask them for their address or something.

Wow...they are going to start cancelling ADRs and then contact guests? Perhaps it should be the other way around. Or maybe they shouldn't take two bookings for the same people at the same time in the first place. I also hope there's a note section so that parties that are dining in separte places at around the same time don't fall into this double booking net and get cancelled.

There's going to be havoc at the restaurants when these people show up for dinner and told - sorry we don't have you down. Actually, what I see happening is the restaurant squeezing them in anyway so there's no uncomfortable scene at the podium.

Two years ago, my dh made some ADRs and our name was spelled wrong in the system. We didn't have the confirmation number but none of our five phone numbers showed up in the system. We didn't cause a scene but the restauant manager got us a table even though the restaurant was booked. (We figured out the wrong spelling error at our next meal.)

But if they really want to start enforcing the no double booking rule then they are going to need to come up with a different system for recording ADRs. Most people have multiple phone numbers they can use for reservations plus there is the hotel confirmation number.

I never double book but thanks for the heads up!!

 

[letthewookiewin]

They will cancel all your ADR's? When I booked the Candlelight Processional package I asked the CM to check to make sure that a couple of my ADR's had been canceled. The morning I made my ADR's after I got off the phone I looked at my ADR schedule and realized that I had gotten two of the dinners mixed up. I needed to change them so we didn't have to leave the MK to go to dinner at 'Ohana the night we were going to MVMCP. I called and told the 2nd CM that I needed to switch two ADR's. She made the new ADR's first and then took the old ressie numbers. She told me that she would cancel them later that day. Then I called to book the Candlelight Processional package, and after she booked the package I asked her to check if the 2nd CM had canceled the ADR's that I didn't want. She looked and luckily the 2nd CM had canceled the unwanted ADR's. She then told me that it was a good thing that I had done that. If I hadn't Disney would have canceled the two ADR's that were double booked, but she didn't say all the ADR's would be canceled.