Don't buy cold food/AoA

[Stefani P.]

The mini fridges are useless.
Drinks are cool, not cold. Groceries I ordered are pretty much garbage now. Wonderful

 

[DisneyWishes14]

There should be a way to adjust the temperature in the back of the unit. This happened to us at Poly once and I had to re-purchase some items (which I was not happy about!), but I was able to adjust the temperature.

 

[Stefani P.]

There should be a way to adjust the temperature in the back of the unit. This happened to us at Poly once and I had to re-purchase some items (which I was not happy about!), but I was able to adjust the temperature.

Sadly, my temp adjust knob is broken off. I have tried getting this resolved but there is no speed here.

 

[MaleficentRN]

Sadly, my temp adjust knob is broken off. I have tried getting this resolved but there is no speed here.

Resolved through who? Did you go to the front desk or call on the phone? Calling does very little as the person answering your call may not even be in Orlando.

 

[bumbershoot]

Go to the front desk and talk to them. Don't *call* the front desk. That's pointless quite a lot of the time.

I've never had a problem with the fridges at WDW since they were put in all the rooms. If there's a problem it's because it's broken. Don't just sit back when there's a problem; get it fixed.

 

[alex9179]

Yes. Speak to a person, in person.

 

[Tarheel girl 1975]

Resolved through who? Did you go to the front desk or call on the phone? Calling does very little as the person answering your call may not even be in Orlando.

Go to the front desk and talk to them. Don't *call* the front desk. That's pointless quite a lot of the time.

I've never had a problem with the fridges at WDW since they were put in all the rooms. If there's a problem it's because it's broken. Don't just sit back when there's a problem; get it fixed.

While I agree that the OP should talk to someone at the front desk, she really shouldn't have to. If Disney can't find a way to get information from the call center to someone in Maintenance or Housekeeping maybe they should just route the calls to the front desk instead. It really isn't an excuse for poor service.

 

[AngiTN]

One thing that can help is to leave the cabinet door ajar. The improved airflow can cool them down a lot

 

[Nancyg56]

One thing that can help is to leave the cabinet door ajar. The improved airflow can cool them down a lot

WE do this in every resort we stay at. It really does help.

I agree that it is a shame that you need to go in person if you have an issue, but so far, that seems to be the best way to resolve any problems. It boggles my mind that an operation teh size and scope of WDW cannot manage to make their resort phones go to the front desk at the resort. Rediculous.

 

[dansdad]

It boggles my mind that an operation teh size and scope of WDW cannot manage to make their resort phones go to the front desk at the resort. Rediculous.

Oh they can, they choose not to. Management feels that the front desk CMs are better served assisting the guests standing in front of them. I don't agree with this, but that is how they want it. They really do need a better system for getting the correct CMs at the resort involved when guests call from their room for assistance.

 

[Nancyg56]

Oh they can, they choose not to. Management feels that the front desk CMs are better served assisting the guests standing in front of them. I don't agree with this, but that is how they want it. They really do need a better system for getting the correct CMs at the resort involved when guests call from their room for assistance.

I think it is worse than that. For soem reason, Disney has decided that the phone CM's do not need to be as informed and as connected to the "World" as they should be. I spent years in QA in a large call center that took work outsourced from other companies, and we were able to keep our reps informed and up to date. How this global company cannot figure that if they put just a little more effort into their call centers they woudl save a boatload of money is beyond me. First call resolution is a key factor for metrics in every call center I know, yet DIsney actually encourages multiple calls from the same person for the same reason simply so the caller can confirm that the information is correct, Never mind the calls that take place when the caller has a concern that entails reaching a person at their resort.


As to having the front dest folks assisting guests at teh desk, I woudl much prefer to give them the ability to address calls from guest, and resolve problems before those guests arrive at the desk mad as heck and frustrated beyond belief. Either way, they get to address the guest issue, so I woudl think it is preferable to address it at the fist call, solve the problem and let the guest move on with the vacation. Seems to me that it is a higher level of customer service that allows everyone to have a magical day.

 

[Kimberle]

Same thing happened to us at the Poly. Maintenance took 2 days to fix it. They said the same thing, leave the doors open to circulate air. Housekeeping kept closing them. They should just take off all the doors around the fridge. They are all going to burn out and they'll end up replacing them again.

 

[Stefani P.]

Go to the front desk and talk to them. Don't *call* the front desk. That's pointless quite a lot of the time.

I've never had a problem with the fridges at WDW since they were put in all the rooms. If there's a problem it's because it's broken. Don't just sit back when there's a problem; get it fixed.

Yeah, I called. Finally got a new fridge delivered. After we were all asleep.

 

[WEDWDW]

We had the same problem over at All-Star Sports.

 

[buzznina]

In my "standard hotel" kit I always have a pair of needle nose pliers with me because in the past they would actually take the control knob off So, I used my pliers to turn it

 

[KonaKaiTom]

One thing that can help is to leave the cabinet door ajar. The improved airflow can cool them down a lot

This is a great comment!!! I remember years ago I was grumpy because the beverages were at best "cool" but not cold in the refrigerator. I asked a cast member why they couldn't get real mini-fridges instead of coolers -- the cast member immediately said to leave the cabinet door open as wide as I could and I should notice a difference -- she was 100% correct.

Tom

 

[wilkeliza]

I think it is worse than that. For soem reason, Disney has decided that the phone CM's do not need to be as informed and as connected to the "World" as they should be. I spent years in QA in a large call center that took work outsourced from other companies, and we were able to keep our reps informed and up to date. How this global company cannot figure that if they put just a little more effort into their call centers they would save a boatload of money is beyond me. First call resolution is a key factor for metrics in every call center I know, yet DIsney actually encourages multiple calls from the same person for the same reason simply so the caller can confirm that the information is correct, Never mind the calls that take place when the caller has a concern that entails reaching a person at their resort.


As to having the front dest folks assisting guests at teh desk, I woudl much prefer to give them the ability to address calls from guest, and resolve problems before those guests arrive at the desk mad as heck and frustrated beyond belief. Either way, they get to address the guest issue, so I woudl think it is preferable to address it at the fist call, solve the problem and let the guest move on with the vacation. Seems to me that it is a higher level of customer service that allows everyone to have a magical day.

The call center CMs have access to the same information as any other CM and quicker because they can actually use the computer while they talk to you. The big issue is that there is no push to deliver the best service any more. Yes there is the survey but how many times do people actually take the survey at the end or get the name of the CM they talk to as well as the time and report bad help or information.

It isn't just the phone CMs. I can't tell you how many times I would say oh the Hub says XYZ is changing next week and people would go huh why did you look that up. I would say I didn't it was jut right there on the need to know info section that we are suppose to read before we go onstage.

 

[MuppetBaby]

Personally, I don't think that the front desk CMs should be answering guest calls. Way too distracting. Do you want to wait in even longer lines while CMs answer the phone all day and deal with room issues? Wouldn't you want the CMs undivided attention when you finally reach the desk?

Do I think calls made from onsite hotel rooms should make its way to someone on site? YES!

There should be another department "front desk guest relations" or something onsite but in a separate room from those doing check ins. They would have all the pertinent info and appropriate contacts on how to resolve the issues. Also, a manager would be available if calls needed to be escalated.

Just my two cents.

 

[ellie05]

The call center CMs have access to the same information as any other CM and quicker because they can actually use the computer while they talk to you. The big issue is that there is no push to deliver the best service any more. Yes there is the survey but how many times do people actually take the survey at the end or get the name of the CM they talk to as well as the time and report bad help or information.

It isn't just the phone CMs. I can't tell you how many times I would say oh the Hub says XYZ is changing next week and people would go huh why did you look that up. I would say I didn't it was jut right there on the need to know info section that we are suppose to read before we go onstage.

I agree with this 100% most people on this boards would accept anything from Disney. If anything our various trips to wdw had thought us that their service is hit or miss, far from "Disney service" I have gotten better and more consistent service from other chains.

 

[Tigger's ally]

wondering if the OP thinks every single one of the thousands of little refridgerators on site are operating exactly the same at all times?