We used the kennels the last week of March.
Check in took a very long time. Only one person was working, checking in the person (dog) in front of us. About 30 minutes before they were done. The other person who was there just stood there, until the first dog was done, and then she took the dog to the back.
Our check in went fairly quickly, only about 10 minutes. The lady who left came and got Piper and her belongings (a bed pillow and comforter that Piper sleeps on, her food/water bowls--because she wont' eat or drink out of anything else,-- some dog treats and her toys).
We called the resort during the bad storm to check on Piper, but their system went to voice mail. I had paid for an indoor-outdoor suite, and additional walks. Did she get them? I don't know. I never received any calls back from them.
When we went to pick her up, her blanket and pillow were soaked with cold pee. Her food bowl stunk and was wet (and had bits of food in it) but her water bowl was dry. Hardly any of her food was gone, but sometimes she goes into picky mode and won't eat, so I wasn't worried about that by itself, but added in with the other things...
Now we didn't pay for a bath or grooming or anything, and she wasn't in one of the "uber" suites, but we were told that if her bedding got wet, it would be washed, which is why it had to be labeled. Why they didn't clean it up, I don't know. I am so glad I had an extra large garbage bag in the car to put her stuff into, can you imagine how bad it would have been on the way home?
I asked for a manager before we left, but "no one was available". I called when we got home, and I'm still waiting for a return call. Every time I've ever called, I've had to leave a message. The only ones ever returned were the ones I left saying I want to make a reservation.
I'm not using them again. I'm searching locally, and will just pay the extra day or two for her here.
