Does this ever happen?

[cjsmom5]

With regular resort reservations one hears from time to time of people receiving "upgrades" when they check in. For example, you reserve a room with a standard view and they upgrade you to waterview .... or you reserve a waterview room and they upgrade you to concierge. Do upgrades ever happen with DVC? For example, you reserve a studio and they upgrade you to a one-bedroom? Just curious if that is an oddity or if it does happen from time to time?

 

[CarolAnnC]

Upgrades are extremely rare. If one occurs, it is most likely due to a room having to be taken out of service last minute for some reason and a substitution necessary. If a different view is desired and asked for at check in, the points will be taken from your account to do so.

With DVC operating at close to 100% occupancy, it is just not possible.

 

[SusieBea]

We had reserved a studio for one night at the Hilton Head Island resort and were upgraded to a 2 bedroom. No explanation was given to us.

 

[Caskbill]

We had reserved a studio for one night at the Hilton Head Island resort and were upgraded to a 2 bedroom. No explanation was given to us.

Hilton Head is the one main exception. Many of the 2-b/r villas there are dedicated ones. There are not that many lock-off's, or studios.

During slower times of the year HH does not run anywhere near capacity. To help defray costs they try to let rooms go for cash. Since most people, who are not members, want the 'cheapest' room, they want the Studio. They don't want to pay for a 2-B/R.

So, if a member has reserved a Studio, and DVC is able to rent that Studio for cash, AND there is a 2-b/r villa that is going to go unused, DVC has in the past upgraded the DVC-member from the Studio to the 2-B/R villa, and then let the Studio go for a cash reservation. This brings in a little money. The alternatives would be to have the member keep the Studio and let the cash member have the 2-B/R unit (at the price of a Studio). Bad Idea!!! Or to have the member keep the Studio and let the 2-B/R villa go empty, and the cash person not getting a room at all.

Upgrading the member and letting the Studio go for cash is a win/win.

It's happened to us also, and it's great when it does happen.

 

[Pig Pen]

I have an AKV studio for 4 nights, then I move to a 1br for 1 night (no studios avail that final night, just the 1br). I am fantasizing that I will arrive and they will give me that 1br for the entire stay. "Fantasizing" is the key word here. I feel bad that I am taking up a 1br for only one night though. It's people like me who are making dues so high.