Cora, we just returned from our first trip to WDW and stayed CL at 3 different hotels there. We usually stay GCH CL, don't expect the same level of service you get at the WDW resorts. There is no pre-planning staff at the DL resorts. Pretty much all you can expect is the free food and priority check-in when you arrive. I'm planning our next DL trip right now and we've decided to pass on the concierge level room at the GCH.