Does DVC make exceptions for cancelling inside of 30 days ever?

[wdwfan1]

They have but it's never certain. My mother passed away a week before our trip and I was not given any exception. Points for days we cancelled went into holding.

I am sorry for your loss. If that is not a valid reason for canceling, what is?

 

[Sandisw]

I am sorry for your loss. If that is not a valid reason for canceling, what is?

I think the point is that everyone has the ability to buy trip insurance to cover situations like this which are tragic.

We don't buy the insurance so we take our chances but certainly, if something like this happened and I had to cancel and end up with holding points, I would simply move on. I would not ask nor expect Disney to change the rules and don't deem them not doing it as "unsympathetic".

For those that did and were allowed the exception, good for them but it's clear that its given for some and not for others and IMO, I have a bigger problem with that.

 

[Lil' Grumpy]

i agree with sandisw..it is concerning but...i like to add
what this thread taught me. i think the "key" would be to
call back until one finds a helpful worker that could make
the exception works.

oh , orangec. made some very accurate observations. however,
if the workers were trained properly, they could ask some
general questions that would give a good indication-
either way.

 

[bumbershoot]

This response is about as good as when the CM I spoke to after I cancelled b/c of my mother's death hoped I'd have "a magical day!".

I was flying home after my mom had died, and had my carryon packed with all of her jewelry. Some nice stuff, some not as nice, but I wanted it out of my stepdad's hands before his daughter or daughter in law saw it. Now this was pre-9/11, but still, all of that metal in a bag caused the security person to pause. She asked what it was, I said I had just inherited all my mother's jewelry, and she told me how lucky I was. Then waited a second, heard what she said, and apologized....

It's like saying "you too!" to a CM when they tell you to have a nice vacation...it just comes out without thinking.

Op here. I have already been refunded by my cc for the flights.

That's pretty awesome! So you get to go anyway?