Does "Chat" have any strong supporters?

[bobbiwoz]

Do they have any authority? I think once, on a busy call day, I did get a question answered, so I was happy not to have to call in, so that was a plus.

Today, I noticed a SV 1 bedroom at BLT was available and I had a wait list for those 2 nights. Rather than cancel wait list, then try to book, I decided to see if chat could do it. No, but she told me if I was quick, I could call MS and they could book it. Well, I did, and saved the 10 points.

Who uses chat enough to recommend using it, and what do you like it for?

 

[BillPA]

I used chat to add names to a reservation. We had a group of 9 with 4 different addresses and when I booked on line it kept timing out before I could get everyone signed up. So I booked with just DW and I and I sent the list on a chat connection and the CM set everyone up.

 

[CarolMN]

I'd rather they train the chat CMs to answer phones or emails. I've never had even one useful chat. Those of you have had them alter reservations in any way (even to correct spelling, add or delete names, or add requests, etc.) are very lucky, IMO. They always tell me to call, no matter how simple I think the request.

 

[OrangeCountyCommuter]

I have never tried. Today I had to open a second browser to cancel a AKV so I had points to grab the SSR. Since you have 20 minutes once you "grab" the room it all worked, but it's a pain!

 

[disneynutz]

I have tried it and was told to call MS on different occasions.

I use online booking and email via the member website for 90 percent of my transactions.

Bill

 

[bumbershoot]

We had a group of 9 with 4 different addresses and when I booked on line it kept timing out before I could get everyone signed up.

You use their real addresses? I never have. I know my family won't buy in, so marketing material is pointless, so what's the point of the real addresses?

 

[com_op_2000]

I have used chat to change names on reservations, add people to reservations, make changes to FPs, and have never tried to book a reservation or make changes to reservations. IMHO, the CMs on chat are there to answer questions than to actual do what the CMs on the phones do; maybe they are CMs in training before actually getting on the phones.

 

[Sandisw]

It has been useful to add requests and to adjust names. But other than that, they can't seem to do much else. I needed to adjust my DD23's DME time the other day and had to call...chat couldn't do it.

 

[BillPA]

You use their real addresses? I never have. I know my family won't buy in, so marketing material is pointless, so what's the point of the real addresses?

They get mailing, sometimes with discount codes, or special deals, often info about upcoming events. Yes, and some marketing info. I guess I'm just old school about be honest on things I do.

 

[Cyberc1978]

Do they have any authority? I think once, on a busy call day, I did get a question answered, so I was happy not to have to call in, so that was a plus.

Today, I noticed a SV 1 bedroom at BLT was available and I had a wait list for those 2 nights. Rather than cancel wait list, then try to book, I decided to see if chat could do it. No, but she told me if I was quick, I could call MS and they could book it. Well, I did, and saved the 10 points.

Who uses chat enough to recommend using it, and what do you like it for?

Don't mind me asking, why did you save 10 points?

 

[MousekeTom]

I used chat last week to add a celebration. I haven't been able to do it on-line for several months.

 

[Hopefully]

They get mailing, sometimes with discount codes, or special deals, often info about upcoming events. Yes, and some marketing info. I guess I'm just old school about be honest on things I do.

I was going to say the same thing. I just don't "lie" about anything.

 

[bumbershoot]

They get mailing, sometimes with discount codes, or special deals, often info about upcoming events. Yes, and some marketing info. I guess I'm just old school about be honest on things I do.

I don't feel that I'm being dishonest. They are family and they are as over Disney as they can be (but they like hotels especially when free to them), and have no need for marketing. They've taken DVC tours and won't buy in.

If Disney wants to contact them they can do so through me. So far they haven't!

 

[bobbiwoz]

Don't mind me asking, why did you save 10 points?

I had 2 nights in LV 1 bedroom for July 2,3 2017. The 2 nights were not available right at 11 months, so I wait listed. A few days ago, the SV was available but the wait list did not kick in. The difference in the rooms is 5 point a night, so, I saved 10 points by getting the SV.
I love to see fireworks, and you have to be staying at BLT to see the MK 4th of July fireworks on either the 3 or 4 July from the lounge, they are shown both nights. I am staying at BLT specifically to use TTOTW lounge on the 3rd, I do not care a bit for the view on this trip.
I try to stay at BLT on the 3 & then for the 4th I stay at an Epcot resort to see the great fireworks that night.

 

[Donna M]

I love the chat feature. I have used it to add and remove names. I have also used it to ask questions or get verification on something DVC related. People have used dis to get questions answered, I've asked on chat and gotten the "Disney" answer.

 

[zavandor]

I dont' like chat much because you never know what they can or cannot do. Instead I like email a lot, for anything that is not urgent: point reallocation, room requests, general questions, removing a day from a reservation if I don't need the points immediately... So I can have what I need without having to wait on the phone or online. I guess this helps MS too: they can work on emails when there is less traffic on the phone, helping them to spread the load.

 

[Jecca]

I had a great experience with chat last week. DVC had failed to transfer some points that were in holding back to my regular account as they had told me they would. I was on hold for what they said would be a 15 minute wait so I decided to try chat while I waited. Chat guy took care of it in about 5 minutes and I never needed to talk in person with MS.

 

[bwang123]

used chat successfully to change names on reservations and make room requests. i usually start with chat as it has always been quicker than trying to get soemone on the phone.

 

[SpaceMountain77]

I have yet to ask a question that could be answered via chat. It seems as though their ability is limited, which, to me, is odd because one of my credit card companies offers an online chat with all of the same capabilities as the phone center.