Does anyone say anything to the less than 'magical' cms ?

[duck_adoo]

Just curious..does anyone ever say anything to the unhappy cm's? Not to the supervisor or anything..but to the cm him/herself? I personally have said things to unplesant cashiers. Nothing rude..just something like 'It really isn't that bad is it?' I think sometimes people are just so focused on what they are doing maybe they don't realize their facial expresssion. If it was an ongoing issue at a resort I would most definetly say something to a manager.
Just curious..

 

[DawnCt1]

In all of the years we have been going to WDW, I have only had one that was outstandingly hideous. I have had abrupt ones but never really awful. The awful one was working at the Marina at Dixie Landings at the time. It was during the shareholders meeting at the Contemporary and he was raling on about how stupid people were to line up for 'fake boats at a fake marina to ride on a fake, man made waterway" He went on to say that Walt's dream was to save for a life time and come to Disney, Eisner's goal is to have you come to Disney and pay for it for the rest of your life". Well, you get the picture. So I asked him why didn't he go out and "find a real job instead of whining. And then I wrote a letter about him. Never heard anything back other than they got my letter. Of course I wouldn't expect to. Personnel matters are private.

 

[Jakesmom1]

We just got back from POFQ and I was very dissapointed with the cms there.

I did try to talk to a manager, and wound up with the manager of the food court, very nice man, gave me all the info I needed so I could write about our issues.

I did even mention it to two of the cms that were less then friendly, I just asked them "rough day" one just looked at me, and the other told me she was tired. no smiles, nothing at all.

I will write to Disney about our experience because I think it should be addressed.

 

[Bracho]

I have in the past a couple of times. The last time I asked a guestion to a CM at the Magic Kingdom and she looked at me like I had just killed her parents and was very rude... I looked at her and asked her if she was having a very bad day, she said no and asked me why so I told her with as rude as she was being it had to be she wasn't having a good day or she was meaning to be out and out rude. You should have seen the look on her face...LOL. It was like night and day and she was very nice to me after that.

If anyone is allowed to get away with that kind of trash, then it just keeps going and going. If you say something to them and they still react like a jerk then I go to the next level. I would never get rude with them, it just makes things nasty.

 

[Jungle Skipper]

As a former CM, I can tell you, saying something to a poor CM doesn't do much good. Usually, they are already down about something and saying something typically places them in a worse mood...especially right now when CMs are overworked due to a shortage of workers.
The best way to handle something is be pleasant, and if it is really bad, see a supervisor.

And might I add, if you do see a GOOD CM, say something nice, tell a supervisor if you see them and Guest Services isn't just for complaints!

Jungle Josh

 

[floridagirrl2]

Wow, I would never comment on somebody's facial expression. I've found it generally does not make me feel better to be rude myself when someone is rude to me. I generally just ignore rude people--I'm at WDW for the magic, and I let the non-magical stuff go by. Rude people are few and far between.

 

[minijeanie]

I have been to wdw well over 10 x and I have never encountered a rude CM or even someone who was having a bad day.

maybe it is because I am from NJ and don't expect much..here in my wonderful state I could go on and on about bad service...

when I go to wdw it is pure bliss....even the worst cm is better than anytihing I encounter back at home...
here in NJ we are faster, but not nicer

 

[calie_j]

I work in a customer service industry and your post brought back an old memory. I would never be rude to a customer and am always polite. One day when I wasn't having a good day I had a customer say "it can't be that bad can it". Well to me it was cause I had just had a miscarriage a few weeks ago and was still sad and that comment didn't help when that person has no idea how bad it really was. No I still wasn't rude but I was ready to cry right in front of the customer.

Just wanted to give an opinion from the other side, I know noone means to be insensitive with a light comment and if I'd just broken a nail I wouldn't have been so sensitive to it. If the CM isn't rude I'd see no reason to report them. Asking if they're having a rough day and wishing them a good day might help cheer them up for the next customer.

Sorry I'm not usually this politically correct, Calie

 

[SlightlyGoofy]

One time I was at Fantasmic and sitting in the handicap area. The cm in charge of seating was extremely rude and somewhat downright nasty. I listened to him for a bit and when I found a chance I told him I understood how hard his job was. He calmed down a bit even when I made room for a pregnant woman and her children that he had told to stand in the back. As I was leaving I repeated my comment of sympathy but finished it with the observation that many in the crowd had had a long hard day as well.

If I get a chance to say something, nicely, I will try cause these people are often in danger of losing it AND their jobs. We all have off days though.

Slightly Goofy

 

[Belle5]

I work in a customer service industry and your post brought back an old memory. I would never be rude to a customer and am always polite. One day when I wasn't having a good day I had a customer say "it can't be that bad can it". Well to me it was cause I had just had a miscarriage a few weeks ago and was still sad and that comment didn't help when that person has no idea how bad it really was. No I still wasn't rude but I was ready to cry right in front of the customer.

Just wanted to give an opinion from the other side, I know noone means to be insensitive with a light comment and if I'd just broken a nail I wouldn't have been so sensitive to it. If the CM isn't rude I'd see no reason to report them. Asking if they're having a rough day and wishing them a good day might help cheer them up for the next customer.

Sorry I'm not usually this politically correct, Calie

I am sorry that person said that to you at a difficult time!

However, I think the OP was talking about rude/nasty--not sad or down.

 

[skiwee1]

I ran into a grouchy CM on the monorail deck once. He was pretty mean yelling and stuff. I asked him if he was having an undisney day. He laughed and said his pixie dust level had reached an all time low. He was really funny after that and we chatted while waiting for the monorail.

 

[lmhall2000]

I've got an idea! I don't think most CM's say many negative things to the many "tourons" out there who are beyond rude to them at times....and there are CM's who do give out nice pins or certificates randomly to families or do acts of kindness that go above and beyond...maybe instead of focusing on the bad CM's we should focus on the ones that go beyond and make our stay magical....maybe we as patrons could come up with a lime green certificate or a special pin for them that shows how much we appreciated THEIR kindness...maybe the word would get out and we'd have less bad ones out there. Am I making any sense?

Maybe if we give good we'll get good...when I've had a bad CM, I just get downhearted at how callous they are acting and feel sorry for them...it puts a damper on my attitude for a bit but I really don't think there's anything constructive I could say at that point to them that would make a difference. The worst CM I had, luckily was overheard by another CM, and while I was in too much shock and trauma (long story) to respond..the other CM came up to me and profusely apologized for his beyond crappy attitude and she said she would speak to the manager on my behalf because I was too upset to want to deal with it and she graciously upgraded us to Savannah view at a $129 rate...so maybe I wouldn't have received an upgrade like that had his attitude not been picked up by another CM...it seems there are usually checks and balances with these things. The biggest payback a bad CM gets is the misery he/she is obviously living in at that time...they should receive my pity not my retort.

Tara

 

[cruiseonmagic]

As a former CM, I can tell you, saying something to a poor CM doesn't do much good. Usually, they are already down about something and saying something typically places them in a worse mood...especially right now when CMs are overworked due to a shortage of workers.


Jungle Josh

I'm a current CM and have been involved in customer service based businesses for over 25 years--and in those businesses that take customer satisfaction polls, I was consistantly in the top 1% in the company. It's inexcusable for a cm to be rude to a guest. I don't care what kind of day he/she might be having, and guests shouldn't either. They are paying thousands of dollars to experience the legendary customer service that WDW is known for, and if a cm doesn't want to deal with people on a particular day, they either need to speak with their manager--or go home. I've pointed out cm's outside of my department, who didn't belong dealing with guests at that time, to managers. They, in turn, either gave the cm something else to do, or sometimes even gave them more responsibility to take their minds off of what might be bothering them--it depended on the individual.

Don't bring outside problems to work. Guests/customers don't want to hear about them. The biggest example not bringing your problems to work happened last year after the hurricanes. There were cms who lost everything they had, yet were there during and after the storms to do the best they could for the guests.

Rude people dealing with the public? If I'm spending my money, I don't need to tolerate them. How about, do I say anything to rude guests? Let's just say that I try to steer them in the right direction.

 

[epcotfan]

I would never say anything to a upset or angry looking cast member. You don't know them, or what may have just happened prior to you encountering them. I had to go to work right after I was diagnosed with MS. I'm sure I didn't have a smile plastered on my face that day. If someone had said to me, "It really isn't that bad is it?" without knowing me, I would have told them exactly what was wrong. On another occasion my father was having heart surgery while I was at work. Again if a stranger had made such a stupid comment to me I would have told them to be glad their father wasn't having major surgery at the moment.

 

[epcotfan]

Wow, I would never comment on somebody's facial expression. I've found it generally does not make me feel better to be rude myself when someone is rude to me. I generally just ignore rude people--I'm at WDW for the magic, and I let the non-magical stuff go by. Rude people are few and far between.

I totally agree with you.

 

[Anewman]

If a CM treats me with courtesy and respect, even if they were not able to resolve the issue to my fullest satisfaction. I return the respect and courtesy. Yes a SMILE would be nice, but is lack of a smile really considered rudeness?

That being said I ALWAYS use my "And you have a nice day TOO" line when a cast member is truly rude to my self or family.

But at times they are just doing their jobs, which can be pretty thankless at times.
How many of us would THANK a CM when they tell us to "keep it moving" or tell your child "please dont climb up there".

 

[LindsayDunn228]

I am more likely to comment on the extra nice CM as opposed to the rude/un-Disney ones. For example, we had an AWESOME CM at the RnR queue. He was so cool I wrote a letter to WDW about him. I have his name, the ride, and the time and date we were there (in addition to the other compliments I had regarding our trip). I got a call from WDW 2 weeks later!

 

[Sammie]

I am always willing to accept the fact that CMs are human with human problems and short comings just like all of us.

Unless the CM is abusive, and I would never think a facial expression would qualify as being rude, I just ignore it and be polite to them in hopes their day gets better.

I think it is unrealistic to expect them to be 100% cheerful all day. You never know what happened right before you encountered them.

If they are truly abusive, then I would report it to a manager. But it would take a lot for that to happen.

 

[lillygator]

I've got an idea! I don't think most CM's say many negative things to the many "tourons" out there who are beyond rude to them at times....and there are CM's who do give out nice pins or certificates randomly to families or do acts of kindness that go above and beyond...maybe instead of focusing on the bad CM's we should focus on the ones that go beyond and make our stay magical....maybe we as patrons could come up with a lime green certificate or a special pin for them that shows how much we appreciated THEIR kindness...maybe the word would get out and we'd have less bad ones out there. Am I making any sense?

Maybe if we give good we'll get good...when I've had a bad CM, I just get downhearted at how callous they are acting and feel sorry for them...it puts a damper on my attitude for a bit but I really don't think there's anything constructive I could say at that point to them that would make a difference. The worst CM I had, luckily was overheard by another CM, and while I was in too much shock and trauma (long story) to respond..the other CM came up to me and profusely apologized for his beyond crappy attitude and she said she would speak to the manager on my behalf because I was too upset to want to deal with it and she graciously upgraded us to Savannah view at a $129 rate...so maybe I wouldn't have received an upgrade like that had his attitude not been picked up by another CM...it seems there are usually checks and balances with these things. The biggest payback a bad CM gets is the misery he/she is obviously living in at that time...they should receive my pity not my retort.

Tara

what a great thought!!

 

[kdibattista]

I have been to Disney at least 10 times and have never encountered a rude or "undisneylike" CM.