Eisner has introduced a bean-counting sort of culture to everything the company does. The maintenance problems are very similar to what NASA has fallen into. If you can slash the maintenance budget and still not have any accidents, then those were extra costs that needed to be cut. Just like NASA, this thinking caught up with Disney and burned them.
Never once in all of the releases and press conferences about the resorts, and the theme parks, did they raise the question that their cutbacks (in terms of hours, maintenance, and presentation) and continual price increases could have anything to do with it. They turn a Disney vacation into a "pay-more-for-less" type arrangement and wonder why people aren't continuing to knock down the doors to go there? If you want to be the best, you don't start cutting corners like all the rest. Disney is, today, ran like a company that hopes to be just a little better than the rest rather than a company that really goes above and beyond.
Business analysts love it when a business "matures" and stops doing all the good things it did when it was under the leadership of its founders. They love it when a corporation embraces the almighty dollar and does everything it can (layoff employees by the thousands, cutback on services, cutback on hours, raise prices, and more) to get more of it. They aren't going to side with Roy, or Stanley, because they represent ties to the founders, and are more interested in creativity and core values about the company. Eisner looks like he is prepared to do anything for money, and that's what Wall Street and business analysts like. Don't pretend like you have a soul and give your company some life and soul as well, or they will rip you on CNBC all day. They probably were overjoyed when they heard Eisner and his BOD wanted to run the last Disney off of the property. They probably thought, "Now Mike can really start to make some money!"