I had the same problem with Beenz. I registered for FastWeb and was supposed to receive 200 beenz--never did. I wrote countless emails to Beenz without any response. They supposedly have a new form on their site to complete. The auto-response I did receive to one email I sent to them forwarded me to the site and I never could find this "form". I just let it go becuase I got so frustrated!
Figment