does anyone know if you need to make changes to a ressies on the website

[Dznypal]

heres my issue--we rented out our banked points--I rented all what we had in less then 2 weeks with 2 different families resort and times

so I just got a email from the rental place saying that one of the families--I need to remove one guest and add another guest to there resveration

the rental also said to make the change on the phone with MS since the website is acting up--it will show the change on my end but not disneys

I took a chance once before and everything worked out--(one morning I woke up early and called right away and the change went through)

not sure if I want to chance it again so just wondering if the website is working again the way it should be

or if anyone has called how long was the wait times--

thanks all

 

[wnielsen1]

If you are not changing the lead person on the reservation, you can make the change on the website. I haven't heard of that not working. If you need to change the lead person, you must call.

 

[Sandisw]

Make the change on the website or the very least, wait and use chat. Then let them know it has been changed,

If it doesn’t show in MDE for the new guest, they need to update online check in via the website and it will fix it. Feel free to mention that to the broker.

 

[Dznypal]

thanks so much to both of you--for that very helpful response

 

[Marionnette]

heres my issue--we rented out our banked points--I rented all what we had in less then 2 weeks with 2 different families resort and times

so I just got a email from the rental place saying that one of the families--I need to remove one guest and add another guest to there resveration

the rental also said to make the change on the phone with MS since the website is acting up--it will show the change on my end but not disneys

I took a chance once before and everything worked out--(one morning I woke up early and called right away and the change went through)

not sure if I want to chance it again so just wondering if the website is working again the way it should be

or if anyone has called how long was the wait times--

thanks all

I would make the change online and then email or use chat to confirm that the change went through on their end. I would not waste my time on hold waiting for MS for something that I know I can accomplish online.