Does anyone have contact/email information for complaints to Disney?

[Jen4974]

Hello all. We just returned from a very long two weeks at Disney's Pop Century. I dont want to go into everything now but was wondering if anyone had some contact/email addresses for me to write to concerning some bad experiences. I would appreciate any information you can give me.

Thanks a bunch.

 

[nativetxn]

Bumping this back to page one so that you can get an answer

 

[Jen4974]

Thank you.

 

[dcentity2000]

Sorry, I have no idea

I guess just phone up the directoies service and ask for 'Disney' - there's bound to be SOME number given!

Just replying to keep the message near the top...


Take it easy

Rich::

 

[mickeymule]

I used this form in the past for ticketing questions and Disney Administration group called me back. Good luck.

http://disneyworld.disney.go.com/wdw/contact/contactUs

 

[WDSearcher]

All Disney complaint or complement letters go through Guest Services. But if you have a complaint that is specific to a certain area, such as Pop Century, it will help if you address like this:

WDW Guest Letters
ATTN: Pop Century Complaint
PO Box 10000
Lake Buena Vista, FL 32830

If you have a batch of complaints, here are a couple of ideas to make sure that your letter gets looked at and dealt with:

* Look at the complaints you have and try to take out things that, in and of themselves, would not have been a problem. For example, if three or four things went wrong at once, was there one catalyst that set it all off? Try to seperate things so that what you're writing about has true impact. Avoid the kind of letters that include "and then ... and then ... ", piling complaint upon complaint. If you have fifteen valid complaints, list them point by point so that they're seen as separate instances, not one long string of unfortunate experiences.

* Try to keep your letter to two pages, and if you're talking about a number of things, try to arrange them somehow -- chronologically or by category (hotel, parks, etc). The less you're jumping around in the letter, the easier it will be for Disney to address concerns. Also, the tone of your letter is important. Remember that the person reading your letter is likely not the person who caused the problems you're complaining about.

* Include as many details as you can regarding places, times, people ... "The characters were rude to my son" doesn't really help. "When we saw Winnie the Pooh at MK on Feb 9 at 10am, he totally ignored my son and spent time flirting with a batch of cheerleaders" is better. Give Disney something to investigate and fix.

* If you want a response, ask for one. Lots of people write letters and then complain that Disney never sent them anything in return. But if you consider the amount of mail WDW gets per day, it's pretty much impossible to respond to EVERYTHING. So, if you want to know how they're dealing with the problems, request that they get back to you. If you feel you are due compensation -- a refund, a free hotel stay, free tickets, whatever -- say so.

I'm sorry you had an unpleasant trip!

 

[scootron]

I'm not sure if this will help, but try this number: 407-560-6233. It is for Disney's "Community Relations." If they can't help, maybe they can point you in the right direction.

 

[Hippychickali]

Hmmm....Complaints about Disney would make for an interesting thread. I'm interested to hear about the complaints that people have. They may be useful in helping others to have an enjoyable trip.

Ali

 

[MELSMICE]

I hope you enjoyed your stay as much as possible even though you have some complaints!

 

[WDSearcher]

Originally posted by Hippychickali
Hmmm....Complaints about Disney would make for an interesting thread. I'm interested to hear about the complaints that people have. They may be useful in helping others to have an enjoyable trip.

Ali

There have been several threads that include complaints about Disney trips. You should be able to do a quick search and find them.