On our recent trip BCV (yes left a tip) VWL (no did not leave a tip), we had some problems at VWL.
This is the email I sent while there:
We are currently at VWL (room 2502). I don't usually complain about room conditions unless there are more than a few things wrong. This trip, we walked into a dirty dish towel sitting on the mirrored shelf in the entry way to the villa, not a pretty sight. Then the dishwasher had not been emptied. The dishes were clean at least! The cupboard doors (2) were left open, the pot holder is filthy and the pillows on the bed were pitched there, not in any particular logical way.
While these things may seem minor, and each by themselves are not worth mentioning. But as I prepare to write out my maintenance fee check to the tune of $1400, it causes me to be more than a little irritated.
Perhaps the people taking care of the rooms should return to the rooms to see what the owners look at when they arrive.
Thank you for listening. Sincerely.......
I received a call from Member Satisfaction today. She agreed with my idea that perhaps the people cleaning the rooms should return to them to see what the guests see. She also asked if I had reported the problems to the staff at VWL. I told her no, that each, by itself, was no big deal. But the total picture was not good. She understood and thanked me for taking the time to write.
I am not sure what good it did, but she made me feel better about what happened and what may become of it.