Do You think DISNEY has gone down hlll the last few years?

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Not sure I'm following...I didn't say that we as loyal guests found any loopholes. I said as regular guests, we know how to plan out vacations getting the most bang for our buck, whereas first timers won't necessarily know how to access this info. Most people I meet who are asking about Disney have no idea about codes, Free Dining or the like, until I, as a repeat visitor tell them. Do you really believe that Disney doesn't know this? Why do you think you have to ask to receive a discount pin or you must give them the promo code at time of booking? Sure there are more discounts over the past few years, but none of those are a given, so I firmly expect those to dry up soon. Also, unless you know how to access those codes, you aren't going to qualify for that discount. So, they are not just given away by Disney, as guests have to do a bit of work (granted, not much if they visit the website) in order to secure them.

I firmly believe that Disney is banking on first timers or only timers to spend a certain amount of money just on things like: buying bottled water in parks at 2.50 a pop (we freeze ours in our villa that we purchased at Costco and bring into parks), splurging on souveniers and adding the DP without any second thought. I, as a regular don't do any of those things because they cost me more money. So, it's no loophole, but in being a regular guest, I have a certain amount of background knowledge and experience that most first timers or once in a lifetimers just don't have. This knowledge means more money in my pocket, but less in Disney's.

So, am I saying it's loyal guests vs first timers as a bad thing? Nope! I firmly believe though that in all of Disney's financial projections, they have accounted for this. Just come on the DVC boards, and you'll hear lots from members who have issues at DVC, but don't have the same issues when paying cash, or disappearing perks, for example. There is something to be said about loyalty, but it goes both ways. Sure, Disney already has my money for accommodations, but that is all I have to give them. I don't have to step foot into a park, eat their food, nor purchase their souveniers for the next 50 years while I'm a DVC member, whereas first timers or once in a lifetimers don't have that luxury. Most of them stay on-site, and therefore, rely on Disney transport, so they can't go off-site to eat, nor due to their accommodations, can they cook in their villa like I can. Also, if they are at Disney, I'm pretty sure they are going to need park tickets too. So, my point is that those guests surely equal more money into Disney's pockets per trip than a family like mine. There is no loophole at all...it is what it is.

So, do I still keep going back to Disney? Right now, yes. But, we only go 1x per year, and we use lots of tricks to keep our costs down. But, if at such time that I feel my DVC purchase has been downgraded in regards to the accommodations (the point re-allocations did hit us hard 2 years in a row, which means that my DVC vacations actually cost more than when I bought in '04), and in combination with that, the parks are not satisfactory (would have to be something major), then I would contemplate selling. Am I at that point now? No, but I, and many others still have the right, as loyal guests especially, to keep this discussion going. Once people become complacent, then real trouble sets in. Telling people to sell DVC, or, to stop complaining, is very irresponsible, IMHO. Sure, some people like complaining for the sake of complaining, but when you have very loyal guests who have stayed in every resort, eaten in every restaurant, and spent thousands of hours in the parks, I believe that you should listen to those people and seriously consider everything that they have to say, as they are the most loyal fans. And with loyalty, comes a duty to constantly assess and evaluate the product, as that is what will make that product better for all future guests.

Tiger :)

Again, I think your generalizing a huge base of people without any quantification. There are many loyal guests that spend money at restaurants and on souveniers every trip. There are other one-time goers that don't spend anything but on accomodations and tickets. On the contrary, Disney counts on the people who go all the time because they have the potential to continually spend money. The one time goer isnt' spending $25,000 on their trip like the DVC'rs and the other repeat guests do over a period of time.
 
Again, I think your generalizing a huge base of people without any quantification. There are many loyal guests that spend money at restaurants and on souveniers every trip. There are other one-time goers that don't spend anything but on accomodations and tickets. On the contrary, Disney counts on the people who go all the time because they have the potential to continually spend money. The one time goer isnt' spending $25,000 on their trip like the DVC'rs and the other repeat guests do over a period of time.

I will agree that as a loyal or repeat visitor, that I will spend a good amount at Disney, but I don't think you can assume that it will always be more than a whole bunch of one time Disney guests. It takes a lot of one time goers to spend their money, and that is what Disney is counting on, IMHO. Obviously, I will spend more as a DVC member going multiple times per year, than my neighbor who goes 1x, but you can't compare to my neighbor solely. You have to multiple my neigbhour by the thousands of new one timers they get each and every month, and I believe that this amount will surpass what I will spend at Disney, as I can do Disney cheaper just by virtue of the fact that I get discounts on tickets, and I don't have to spend 1 penny on Disney food.

As I said, a lot of DVC members eat in their rooms - Disney knows this, since they put kitchenettes and full kitchens in our villas. I have a choice where to spend my dining dollars, but most one timers do not. They have to eat on-site, as they are staying on-site.

Now, is this how it is with all guests? Of course not, but I'm betting it's like this for a lot of one timers, and that is why Disney can get away with cutting staff, chopping down menus and continually raising prices. The one timers have no basis for comparison, and most will probably be happy with just about anything Disney gives them, whereas repeat guests have lots to compare from multiple trips, over multiple years, and are a bit more discerning about the product that they have been loyal to for years. I especially think this is true for the package guests - many of them have a budget in mind, and plan a trip around that. They spend on food, souveniers and other incidentals far more than us loyal guests, as they package it up. So, if the DP goes up it isn't as noticeable, as it's added to an already large vacation package.

In reference to the OP's question, I guess we'll have to disagree about how Disney sees its loyal guests. I would suspect if they thought about us as you think, they wouldn't raise prices for subpar food and service. If their loyal guests were a huge priority, then they would frequently change menus, and offer new and varied experiences, yet they don't. As I stated, I don't feel it's going downhill, but the potential is there for a serious backslide in the food and park departments. It's us loyal or repeat guests who will notice changes more - whether they are positive or negative. If you go all of the time, you are a loyal customer, and thus you know the product well. You also notice that the costs for this same product are going up at a much higher rate than inflation; therefore, guest loyalty for some, might not be as strong. You also have the potential to get bored very easily, and this is where Disney is forgetting its loyal guests - you need to change things up for those loyal guests who go all of the time. Sure, there needs to be an air of nostalgia in certain areas, so you don't want to change too much, but certainly in the area of food, resort themes, characters, etc., you can change things up in order to keep your loyal guests happy with the product.

I think loyalty is a two-way street - if you give me a great product with great service at a fair price, then I will keep coming back, even if prices go up from time to time. Once you deviate from this, I then have the choice to go elsewhere. For me, I still am going back, but some trips, I don't feel like a valued DVC member at all, and over time, if this continues to happen, it might change my love and loyalty toward Disney.

Tiger
 
:rotfl2:

Not sure if you're getting "defensive" or simply have a superiority complex. My guess is a little of both but more of the latter!!

You are most certainly free to express your "opinion" as that is all you have done here. While I'm at it, as it is "my" post, not sure how "I" can be "off topic"! If it makes you feel better however, by all means, carry on!:yay:

I'll be right here to answer any intelligent reply you may choose to make that is "on topic" as you have yet to quantify any of your assumptions. I have concluded that you are simply attempting to become the consumate tempest in a tea pot by promulgating your narrow minded point of view and projecting it on everyone else. Sorry sir but I don't have to answer to you in any fashion and find your contrite words actually, boring.:cool1:

Have a magical day!!:rotfl2:

:thumbsup2
 

Prices are rising EVERYWHERE. Inflation is out of control for ALL things not just Disney, due to American debt being out of control and the dollar being worth less. I thought Disney was wonderful in February, the food wasn't that impressive, especially at buffets (my husband said the only way we could go back to Disney is if I promised we never had to eat at Crystal Palace again) but I'm not complaining I still loved it!
 
IMO, the decline started when Disney started outsourcing their housekeeping and when they implemented the Disney Dining Plan and Free Dining. I wish there would be levels of food. Those who pay full price would get the food quality that existed before these plans were put into place. Either that or limit the food choices so that if you want a steak or a lobster you don't get them with discounted dining. Something needs to be done.

This would be my guess as well.. I think the Disney Dining Plan and the Free Dining has become one of those "be careful what you wish for because you just might get it" things for the guests.. Since the Free Dining started, I have never before read so many complaints about the food - across the board..
 
This would be my guess as well.. I think the Disney Dining Plan and the Free Dining has become one of those "be careful what you wish for because you just might get it" things for the guests.. Since the Free Dining started, I have never before read so many complaints about the food - across the board..

Right on...as I firmly believe, Disney's priority is new guests. How do you lure them in? With free food...If they only go 1x or even 2x, they more than likely won't complain. The complaints come from us repeat visitors, as we know what it used to be like.

I talk to my neighbors and family who have gone during Free Dining, and they think the food was fabulous, as well as the service. Some of them did have issues though, but they didn't complain, as it was free! When something is free, you hesitate to complain about it, and Disney is using that to their advantage for sure, IMHO. Get people into the parks with Free Dining, and I'm sure they'll spend more on other stuff, as they didn't pay for their food.

Great discussion! Tiger :)
 
my groceries have gone up a great deal, also.
To me this is a case of apples and oranges. Groceries are a necessity while I wouldn't categorize a trip to WDW in the same way. Well at least not to me. ;)

I consider the increase in turkey leg prices prohibitive. Maybe I'm biased because I don't like the things though. :laughing:
 
I think one of the biggest problem with Disney and Disney related vacations is the DIS board. I have never heard so many people complain about so much in my life. I have been a member of this board since September 2006 and I have only made roughly 200 posts. This board is so negative I just get turned off and then every so often i get back on to see if things have changed and of course they have only gotten worse. Don't like the parks, the restaurants or parades, then don't go. If you do go, try to look at the positive things instead of the negative. Just saying.
Yes by all means turn a blind eye to disney.Never give them feedback,be a zombie.Sorry not for me.Great place was alot better place in the past IMO.What happens when all the loyal dis goers quit going and bringing others along?
 
Yes by all means turn a blind eye to disney.Never give them feedback,be a zombie.Sorry not for me.Great place was alot better place in the past IMO.What happens when all the loyal dis goers quit going and bringing others along?

:thumbsup2

all our friends and family tell us disney should PAY us for all the free advertisement we give.

yes, we LVOE the place and tell everyone, and say "you have to stay onsite!"

does that mean I can't get on a disney discussion boards and discuss various issues? lay down , roll over, and just accpet "reality" (as another disser on many thread says we should do?) not me!

If I love something, I try to make it better, or at least try to do what I can to make sure it keeps the same standards.
I do not have to "accept" someone elses "reality" I'll say what I said in another thread "what if Rosa Parks "accepted reality".? NO, I am NOT comparing myself to Rosa Parks, and, of course, civil rights are NOT as important as a disney vacation. JUST an analogy.
we disney lovers love having a discussion board where we can share tips, ideas, funny stories (trip reports), and,. yes, not-so-happy times, and issues we feel need changing.

I have posted my not-so-great expereinces. (you can call it complaining, I call it sharing, and warning). I have also taken time to help out many others (esp. newbies) with happy thoughts and advice.... the "nature" of a discussion board.
and, I agree, Disney has "gone down" in many ways. I hate to see it.
 
I think Disney has gone way downhill.

In fact, I think everyone should stop going... especially if you're going November 6-11. Especially if you have ADRs for Le Cellier or O'hanas on November 9th or 10th.
 
Really, brunette8706.. who is the Disney "freak", "nut"? You? Well, not for me..... I've been 100's and 100's of times in 21 years... and have never complained! Let me bring you and you won't complain.. trust me!!!!
 
To me there's a fine line between ranting about everything that is "wrong" and discussing things that have changed for the worse. There is still an awful lot that is right and "wrong" will vary from person to person.
 
I will disagree with your definition of 'loyal' from a business perspective.
Yet that just leads you to bewilderment about why business operates the way it does. My explanation is actual, and therefore it helps folks understand the reality they're going to encounter. Your explanation just leads to confusion, dissatisfaction and disaffection.

I really don't think most businesses assume that they can charge their loyal customers whatever premium they want, and they are going to pay it.
No one said that they could charge "whatever premium they want" - I said that they can charge "A premium".

You're not going to understand what I'm writing if you change it in your mind into something I didn't say. :)

On the contrary, I think many loyal customers are very savvy, and won't always spend a premium just because they enjoy the product.
If they generally will not pay a premium, then they're not loyal. (Please be sure to read the word "generally".)

I am very loyal to small businesses in my city, but I won't let them rip me off.
Ripping off is irrelevant. No one is talking about anyone ripping anyone off.

For the purpose of this discussion, there is no other Disney, so Disney customers are loyal as there is nothing else like it.
There are other offerings comparable in context to Disney. The perception that Disney is utterly unique, besides being erroneous, doesn't excuse a contention that charging what many guests are willing to pay is inappropriate, but rather underscores the legitimacy of doing so.

When Disney starts to taint this loyalty by overcharging,
They're not overcharging. They're charging appropriately. So your assertion here doesn't apply.

I don't think you can make a direct link between how loyal someone is based on how much they spend,
Think linkage goes the other way. Loyalty is not the willingness to exploit something, to abuse something, to get something for less than it is worth or for free. (Please be sure to read the word "or".)

Say for instance, I won a lifetime supply of a product. That means I never have to pay for that product again, so by your definition I am not loyal.
From the business' standpoint you aren't (any longer).

... because I absolutely love that product?
This could be the miscommunication we're having: I'm talking about loyalty; you're talking about love, passion, dedication and/or favor. They're different. The key, here, is the extent to which the business is best-advised to factor in desires and preferences. If they're giving something away for free to certain people, then investment in improvements that those specific recipents is unjustifiable. It would take other people, those willing to pay a premium, waiting the same things, to justify such investments.

This isn't a happy thing for consumers. It's actually bad news for consumers. However, it is actual, and understanding it helps consumers better understand the environment that they're going to encounter.

Us Disney regulars are loyal to the Disney Parks/Resorts for the purpose of this discussion.
Precisely not. Regulars are regulars. They're not necessarily loyal. That's the point.

If I never spend another dime in Disney on tix, food or souveniers,
... then Disney would be irresponsible in elevating what you desire, specifically, unless other people, who would spend money, value those things.

I consider myself very loyal to Walt Disney World
... and as such you develop unfounded expecations on Disney as a result. That's the problem I highlighted.
 
:rotfl2: Not sure if you're getting "defensive" or simply have a superiority complex. My guess is a little of both but more of the latter!!
Then you've violated the forums rules in presenting a personal attack.

As it is, the answer is neither. We disagree. I think you're wrong, as much if not more than you think I'm wrong. The difference, which might be frustrating, is that my explanation actually fits with the way companies operate, while your explanation does not match, and you yourself have provided the examples of where those mismatches are.
 
Yet that just leads you to bewilderment about why business operates the way it does. My explanation is actual, and therefore it helps folks understand the reality they're going to encounter. Your explanation just leads to confusion, dissatisfaction and disaffection.

No one said that they could charge "whatever premium they want" - I said that they can charge "A premium".

You're not going to understand what I'm writing if you change it in your mind into something I didn't say. :)

If they generally will not pay a premium, then they're not loyal. (Please be sure to read the word "generally".)

Ripping off is irrelevant. No one is talking about anyone ripping anyone off.

There are other offerings comparable in context to Disney. The perception that Disney is utterly unique, besides being erroneous, doesn't excuse a contention that charging what many guests are willing to pay is inappropriate, but rather underscores the legitimacy of doing so.

They're not overcharging. They're charging appropriately. So your assertion here doesn't apply.

Think linkage goes the other way. Loyalty is not the willingness to exploit something, to abuse something, to get something for less than it is worth or for free. (Please be sure to read the word "or".)

From the business' standpoint you aren't (any longer).

This could be the miscommunication we're having: I'm talking about loyalty; you're talking about love, passion, dedication and/or favor. They're different. The key, here, is the extent to which the business is best-advised to factor in desires and preferences. If they're giving something away for free to certain people, then investment in improvements that those specific recipents is unjustifiable. It would take other people, those willing to pay a premium, waiting the same things, to justify such investments.

This isn't a happy thing for consumers. It's actually bad news for consumers. However, it is actual, and understanding it helps consumers better understand the environment that they're going to encounter.

Precisely not. Regulars are regulars. They're not necessarily loyal. That's the point.

... then Disney would be irresponsible in elevating what you desire, specifically, unless other people, who would spend money, value those things.

... and as such you develop unfounded expecations on Disney as a result. That's the problem I highlighted.

Thanks for the discussion, but this just hurts my head. :scared1:

Tiger
 
No problem. We can sure agree to disagree agreeably. :hippie:
 
I am confused, what is the difference between Loyal and Regular anyway? If I go every year and stay on property am I loyal? If I go somewhere else and skip Disney this year, I am not? What about me going to Universal? Who am I then? I do not get it. What are exact specifications to be called Loyal and how does it make difference anyway? :confused3
 
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