Saffron said:
Hey Alex?
Since you got rid of Dan's posts because they were spam like, can't you use that same rule when people hijack threads with personal conversations that have nothing to do with the thread? Couldn't you just delete the interruption so the thread could get back on course? They're like mini spam.
I'm not Alex, but I'd like to jump in here.
That's exactly what we'd prefer to do, Maggie. Especially if the personal conversations/hijacking is intended to disrupt the thread. Any time it's practical, we prefer to remove the problem and save the thread. By practical, I mean the problems can be reasonably removed. When there are pages and pages of the problem posts being quoted by others, clean up becomes very difficult and time consuming.
We truly do try to allow as much freedom as possible on the community board, and generally only get involved with posts/threads that have gone way over the edge. Perhaps this is part of the problem here... minor problems might continue to fester, and we wait until the pressure has built to take action.
I'd like to talk about one thing that I keep hearing- complaints about consistency and favoritism.
We get a lot of comments about "inconsistency." I think there's a perception that we read every thread or post, and make rulings about each of them- what stays, what goes. That's really very far from the truth.
Think about this: We currently have over 100,000 registered members, and over 11 million posts. We have a pretty small number of moderators.
On a fully moderated board, new posts go into a queue and must be approved by the moderators before being added to the forums. This works for very small communities with a need for very rigid content. We're on the other end of the spectrum, a "free-for-all". Our moderation is by exception. We allow anything to be posted (from a technical perspective), and then rely on our wonderful and very involved posters to help keep things clean and on track by reporting posts or threads that are not appropriate.
It's a tough line. This means that some stuff that's not technically within the guidelines stays (and usually drops off the radar pretty quickly and harmlessly). Other stuff will annoy posters and get reported and dealt with.
But we still think this is a good model to use, with the community helping to police the content.
The Community Board is an interesting monster. It truly is a free-for-all. Some love it, some hate it, some long for the "good old days" when it was a small village rather than a big city. I think the guidelines are still good: no profanity, no fighting, no advertising, no personal messages. Does some (or even a lot) of that slip through? Sure! But just like running a stop sign, it might happen 8 times in a row without being caught, but that doesn't mean that if the rules are enforced on time #9 that the rules aren't consistent. And if there's a particular intersection that seems to have a high number of stop sign runners, watching it closer doesn't mean that the enforcement is unfair.
The Community Board is so big and so active, it's like we have a big traffic jam these days with people honking and giving each other the finger and complaining about the crowds... we're pondering several possible solutions.