Do You Tell Guest Relations About Good CMs?

[lclark0621]

Almost every trip to Disney World DH & I have taken, there is at least one CM that goes above and beyond to make our trip magical.

We always try & stop by Guest Relations when leave the park or wherever we are to let them know about the outstanding CM & what the had done.

This past trip last week we had a wonderful experience with some CMs on our Family Magic Tour. At the time we were unable to stop by Guest Relations on the way out for the day to let them know (21 month old DS was having a major breakdown after beind so tired). It slipped our minds again until we returned home.

As I said we have always tried to acknowledge an excellent CM with a little note on their file in Guest Relations. So DH & I both felt bad about not doing it this time. So I just wrote a really long email to Disney telling them about our experiences. I sure hope it gets to the right people because these CMs were really great.

So does anyone else let Disney know when the encounter a truly great CM?

 

[Dan Murphy]

http://allearsnet.com/pl/contact.htm

 

[Lizzybee]

I complimented 3 CM's our last trip, they were really wonderful to us. One was a sweeper who went out of her way to walk us to the restuarant where our breakfast PS was and chatted pleasantly all the way there. I also complimented our Mousekeeper and one of the bell hop girls.

 

[mickeymousefan]

I sent an Email, after our trip this past December, about the wonderful CM that checked us in at ASMo. She got the Email, emailed me back, and sent me a WDW 50th anniversary poster in the mail. It is hanging on my fridge.

It is a great idea to give recognition to people who deserve it..... so often management only hears complaints about their employees.

 

[LindsayDunn228]

I haven't told GR about a good CM, but I have written a LONG detailed letter about them. About 2 weeks later I received a phone call about it

 

[JoannaOhio]

I got a tip from another forum member that I intend to use when we go in December. I'm going to print up some small cards (probably business card size that will easily fit into a pocket) with a THANK YOU from me (including my name and email address) that I can hand out to any CMs who are particularly helpful and friendly. I was also told that if you send a letter after your visit, it will get posted in the cast members lounge(?) - where other CMs can read the kind words you have for one of their own. My experience (in other situations) is that something in writing is even more effective than a verbal thank you - especially when you're speaking about the employee to their boss or supervisor, etc.

 

[TSR6]

I was also told that if you send a letter after your visit, it will get posted in the cast members lounge(?) - where other CMs can read the kind words you have for one of their own. My experience (in other situations) is that something in writing is even more effective than a verbal thank you - especially when you're speaking about the employee to their boss or supervisor, etc.

Indeed it does!

Our managers would often read these letters to us in our pre-shift meetings, and post them on the bulliton board for a few weeks for everyone to read.

The CM often times also gets a "guest service fanatic card" - which puts a notation on the CM's record card.

 

[JudithM]

We frequently take the time to let a supervisor know about CMs who provide great guest service. I use an ECV (from off property) at WDW. Many times I call & speak to a transportation supervisor to thank the bus drivers. One time we wrote up a street performer at the Studios. On our next trip he spotted us & thanksed us for the comments that went into his personnel folder.

 

[mejaie]

I wrote an email after our trip. We were in AK and my DD 8 left her Pal Mickey in a washroom. We went back in less than 10 minutes it was gone. A CM saw her crying and we told her what happened, she took us to a nearby gift shop and convinced the manager to give her a new Pal Mickey, as I still had the receipt in my wallet from the previous day.

I sent an E-mail and got a standard form letter back thanking us for the E-mail.

In a way I hope we did not get her in trouble for convincing the manager of the store as it took her about 15 minutes.