Do you ever use something and then return it?

[BrerLizzie]

Originally posted by tiggersmom2
Well......actually a battery SHOULD last longer than six months!

ya never know... maybe he had a big yard???

 

[tiggersmom2]

Originally posted by BrerLizzie
ya never know... maybe he had a big yard???

That was one heck of a yard!

 

[Disneyland_emily]

I work at Walmart


That should tell ya right there how I feel about returns... I have NO problem with most returns ie got 5 for christmas needed one- As long as it is either truely defective or in floor ready condition but when we get stuff back that isnt its soo frustrating... ie I seem to get lots of board games back that have been used ("I just didnt like it" aka the party was last night...) or Bike Tubes that have been used ("It was the wrong size" but there are still thorns in it) etc and that is just a fraction what I see in MY dept- Others are worse.. But the cream of the yuckiest is the fair amount of family planning items we get returned for being defective..... (Dead fish have NOTHING on that...)

I think whats missing in the world is personal responsibility. Its not *MY* fault the cheese thats been in my fridge for 2 months is moldy its Walmarts because they SOLD me the cheese....

Some People...

-em

 

[tiggersmom2]

Originally posted by Disneyland_emily
But the cream of the yuckiest is the fair amount of family planning items we get returned for being defective..... (Dead fish have NOTHING on that...)


-em

WHAT kind of family planning items are you talking about?

 

[justhat]

This thread made me think of a now ex-friend of my mother. She had a bunch of dogs, 6 pugs, and adopted a new pug puppy. Well he was too little to be left alone with the others while she was at work so she bought a playpen (like a Pack 'n Play, not a dog playpen) at Toys R Us. Since it wasn't designed for a dog, however, her puppy would escape from it, and when he was in it, he'd potty in it. So she realized her plan wasn't working out, so she cleaned out the pack n' play (as much as you can 'clean' dog urine and feces out of a baby's product) and packed it up and returned it to the store. She just told them it wasn't working for her and they never even opened the box. She told us this story when she came with us to Babies R Us when I was 3 months pregnant and shopping for a pack 'n play for my daughter. I was horrified and ended up not buy one until I was back in DC (she lives in NJ where my mom lives, which is where I was shopping). It really made me paranoid about all the stuff I bought for her, thinking other people may have bought it (not for a dog like her, but even used it with their own baby) and that it would have spit up, drool, diaper accidents on it. Unfortunately we didnt' know until months after it had happened, so we couldn't have told the store. Imagine the poor family whose baby is now in that pack 'n play! Ugh, she should have been arrested, giving a baby something covered in animal waste. Like I said, ex-friend of my mom (this was the last in a string of crazy things she did, and with a granddaughter on the way it put my mom over the top). But take it as a warning and inspect anything like that from now on. We would only take unopened, factory sealed, not damaged in any way boxes after hearing that story.

 

[Disneyland_emily]

>> WHAT kind of family planning items are you talking about?<<

I dont think I'm allowed to say but Ive seen both the "before" and the "few weeks later.. is it blue or not" returned several times...


Some people....

-em

 

[tiggersmom2]

Originally posted by Disneyland_emily
>> WHAT kind of family planning items are you talking about?<<

I dont think I'm allowed to say but Ive seen both the "before" and the "few weeks later.. is it blue or not" returned several times...


Some people....

-em

Oh my! That is terrible - I think the retail store should tell them "Sorry but used pregnancy tests are not returnable!" YUCK!!!

 

[Jenn Lynn]

One time a couple called our store really upset. They had bought a nice new set of pots and pans for their parents for Christmas. They shipped them down to FL and when the parents opened the box it was a set of old/used pans. Someone had returned them, sealed the box up all nice and neat.

At Christmas one lady tried to return an old ratty sweatshirt saying it shrunk. It was obviously VERY used, but our store policy was to take it back anyway. She got to exchange it for a brand new one.

I stopped caring about the stores return policy because I figured it wasn't MY money that was being lost.

 

[TnKrBeLlA012]

I thought this was pretty funny. A lady buys a coffe pot. I think it was a Braun,fairly expensive. She returns it but says nothing was wrong with it. "I never even took it out of the box". Fine we return it happily. About two or three days later her husband comes in with another Braun coffee pot. He says "I got this home and an old coffee pot was in the box." We return it .As he is leaving he says with a smile,"I think that looks like my old coffee pot." He adds my wife is famous for doing things like that. Talk about rotten people. I almost think I'll need therapy when I leave that job. I am just amazed by people. I wanted to tell him ,:I think that falls under the category of stealing? Hopefully what goes around,comes around.I guess to some degree it did. What I also can't get over is when people say "IT'S NOT YOUR MONEY" Yes it is .That loss in profit will effect the profits of that company. I hold stock in ours. Prices go up to support the losses from bad returns. A company could shut down if profits don't go as expected. No money no job. So you better believe it will effect us in some form. That believe is probably thought of by people that screw insurance companies. Now look at the premiums we pay.

 

[mudnuri]

Oh boy can I tell you stories! DH owns a store, and holy moly the gall of some of these people.

1 sticks out-

A husband and wife came in they were remodeling their bathroom, (DH's store sells parts/accessories for Mobile Homes/RV's...)anyway- they bought a bunch of quest fittings, which are specific to mobile homes, and can't be bought at Home Depot etc... The total was just over $200.00 as they were doing a total remodel, and moving stuff....

I actually sold the stuff, and when they came back in 4 days later, to return it, they had put it all back in a box I packed it in. Well, being the type of person who double checks I opened the box, and SURE ENOUGH...ALL THEIR OLD PIPE/FITTINGS WERE IN THERE!!!...

I wish we had the security system at this time, because I would have freezed the shot and blown up the picture and put it with our return policy!....this lady's face was about as white as a ghost, and her chin hit the floor.

I looked at her and said "Did you REALLY think I wasn't going to check?"....out the door they went. They're now set up in our computer, when you enter his or her name on a sales receipt- it wont let you proceed....we really dont need money from people like this!..

Our policy is quite simple. "No cash/check/CC refunds...all eligible returns will be refunded in terms of a store credit.....no exceptions. All special order merchandise is not eligible for credit. All building material- windows/doors/awnings etc. are yours once they leave our premisis. Order's require 50% deposit, once order is placed, deposit is non-refundable. For complete list, ask a sales associate"...this is printed in huge letters on our counter...I actually had a lady try to return a door- that SHE measured wrong, and then installed/removed/installed incorrectly each time, damaged the door etc... she told me "that return policy wasn't there when I bought the door"....

Now, it's printed on our receipts!

Brandy

 

[Lachesis00]

Originally posted by tiggersmom2
Oh my! That is terrible - I think the retail store should tell them "Sorry but used pregnancy tests are not returnable!" YUCK!!!

 

[Amberle3]

I've never returned a used item just because I didn't need it any more. I have returned defective items, but that's a different story.

I own a tour company, and we used to donate trips to various charity functions. The donation was always very specific, and in fact I started doing up a sign og my own for the trip - it was always for 2 seats on X tour at X date, had to be at least 18 (or 19, depending on the state). Not redeemable for cash, can't be used for other trips etc.

Every single time I had calls from the winners asking if they could book a different trip, or have the cash value for the trip. Every time these donations were made I knew the nature of the fundraiser - each time it was a silent auction and these people had bid specifically on that item. It just seems to be that if you're bidding on an trip, for a specific date and with specific requirements, that you ought to know that's the trip you're going to get if you win.

The casino/resort we usually deal with just opened up a whole new hotel wing. Their marketing people sent out invitations to a couple of hundred VIPs (ie big gamblers) inviting them to stay at the hotel for a few nights, free. I spoke with the reservations manager shortly after the mailout went out, and she was amazed (and horrified) at the number of people who were calling to say they couldn't take advantage of the free offer, but could the casino send them the value of the hotel room in cash instead? I told her she needed to tell people "We really value your business, and we'd love to have you come up and see our new expansion. We're really sorry that you're not able to make it, but unfortunately I'm not authorized to pay you to stay home".

On our trips we have (at our expense) a hospitality room. No other tour company has one, we pay for it because we wanted to provide one for our people. We supply snacks and soft drinks, there's a microwave and coffee maker and we supply popcorn and coffee. We also bake (a lot) and bring cookies and so forth for the room. We also provide magazines, playing cards, a crib board etc. The only thing we ask is that people actually use/consume the items IN the room, as the purpose of the room is to encourage socialization. We've had large amounts of food disappear within hours of being put out, last trip one of the passengers took the crib board, although she did leave a note saying that she had it, despite having a note in their itinerary saying not to remove stuff, a note on the door stating the same, and my saying it at least 3 times during the many hour bus ride there. One trip I had left my lunch in the fridge there, with my name on it, and someone ate it. I was going to say that I couldn't believe what some people do, but the fact is that yes, I can. And I'm not surprised at much anymore.

I even walked into the hospitality room once to find one of the women having a conversation with her friend - the problem was that one of them was in the bathroom (actively using it) and had the door open and the other one was standing nearby. These are co-ed trips, it could have been any of the men who walked into that room, they're lucky it was me. Or maybe they weren't, because they're not allowed back on my trips any more (I also had other complaints about them).

I'm SO glad I don't work in retail, or have to put up with other people's policies. I'm happy making my own. It's bad enough when people cancel the day before the trip (because "something came up) and then expect a full refund.

 

[MICKEY88]

Originally posted by BrerLizzie
ya never know... maybe he had a big yard???

the size of the yard is irrelevant, the only thing the battery does is start the mower, then the charging system replaces the charge in the battery and powers the mower,

small yard or big yard if you start the mower the same number of times in 6 months the battery should be good...

I personally wouldn't buy a battery that didn't have a 1-2 year warranty..

 

[Hopetobee]

My parents both worked in retail for years, and the stories of customers bringing back used items that were nasty were unlimited. I also worked at this store when I was younger. There was an assistant manager that would take hours with this one lady to help her pick out a whole matching outfit (she was a hotshot in our town and supposedly rich) Every time this happened, every week or two, she kept the outfit for about 2 days and then bring it back, tags off and worn. They had another lady who was finally caught stealing and she was another rich lady, no wonder these people were rich, they never paid for anything!

 

[TnKrBeLlA012]

The older rich ladies are some of the biggest offenders. The funny thing is they don't even care. They probably feel in someway it was owed to them. Every wed. is senior day in our store. That is the day I refused to work. Their our some great seniors but their is also some very irrate ones. They question every price,look the bill over and over. We hear,"honey,honey you overcharged me." Then we have to explain the charge which half the time still does not make them happy. Then on the same senior day you see all the seniors children shopping. Why? It now becomes senior and bring your children who you haven't seen in months shopping day. The senior is the only one who gets the discount. So their kids let them pay so everyone will get the discount. Sometimes I do ask myself ,"why do we have any rules? I had one man ask me,"I know it's past an adjustment period but I still want the price difference." I explained we have a 14 day adj. policy. He then says he dosen't care about the time frame he wants the adjustment so you need to do it. I then say we have rules we follow in the work place and in life. When the light turns red I would like to continue driving but the law says I have to stop. So I have to obey. Everyone would like to do what they want and make their own policies but it dosen't work like that.

 

[KristiKelly]

The only thing I've ever returned that was used was a Juicer I bought from WalMart. Dh & I had seen all the infomercials on TV for these & had some fresh squeezed Orange/Strawberry juice @ the Grd. Floridian & loved it. We purchased this machine, bought a bunch of fruit (thinking it would last awhile). We used all the fruit, ~$18 worth, & got about 2 glasses of juice out of it. Reutrned the machine, but were honest, we told them we used it & why we were returning it.

 

[calypso*a*go-go]

I shop @ Costco quite a bit and have returned some partially used items. One example was some shampoo and conditioner that was about half gone. The bottles were very large and very expensive. I have it a shot but it made my hair so dry it looked like straw. It was just too much money to throw the rest away.

 

[Desiree]

A lady that I work with just told us a story last week about her encounter at a local Wal-mart.

She was in line at the Customer Service section and an elderly man and woman were ahead of her in line. They had a VCR in the box that was obviously an old one! It had the video loading mechanism at the top of the machine (Like the old betas). So it had to have been from the early 80s. They were trying to exchange it for a new one that worked. They didn't have a recipt either and seemed to be quite surprised when the Customer Service Representative wouldn't let them get their "new" one. On the way out of the store, my co-worker overheard the lady say that she shouldn't have picked that up at the garage sale!!!!!!!!

At least if your going to try to exchange something, at least try to return it in the right decade and right store even!

 

[TnKrBeLlA012]

Originally posted by Desiree
A lady that I work with just told us a story last week about her encounter at a local Wal-mart.

She was in line at the Customer Service section and an elderly man and woman were ahead of her in line. They had a VCR in the box that was obviously an old one! It had the video loading mechanism at the top of the machine (Like the old betas). So it had to have been from the early 80s. They were trying to exchange it for a new one that worked. They didn't have a recipt either and seemed to be quite surprised when the Customer Service Representative wouldn't let them get their "new" one. On the way out of the store, my co-worker overheard the lady say that she shouldn't have picked that up at the garage sale!!!!!!!!

At least if your going to try to exchange something, at least try to return it in the right decade and right store even!

Too funny, the end of your post. Things like this happen alot.

 

[Maleficent13]

Saddest return I'd ever seen:

I worked retail at place that was heavy into selling collectables for many years. They transitioned from collectables to more kiddy stuff while I was there. Shortly before I left (2002), a woman came in with four huge shopping bags of stuff. I started unpacking it all, and she had tons of snowglobes, figurines, fine china, etc...and all her receipts...from as far back as 1988!

Our policy was, any return with a receipt, as long as the mechandise was intact. So we took it all back. It added up to almost $1,000 in cash. After she left, the manager of my store told me that the woman lived in her neighborhood, and had recently fallen upon hard times. She was trying to raise cash anyway she could. I felt very bad for her.

The weird thing was, we could only put the merchandise back out on the floor for whatever the last selling price was. So a snowglobe that she returned for $55.00, purchased in 1988, was now selling for $0.49!!! Several customers got some really great deals that night.