Do Disney know if we have been before

[tinkandonaldfans]

We have done 10 trips and 9 have been onsite resorts. We have booked via various means, travel agent, direct, Expedia etc. Some of our visits haven't been 100% and have complained in the past (always been courteous about it). Just curious if we have a black mark on our name or if our history can seen? Over the 10 trips we have moved house and got married so my name has changed if this makes a difference

 

[OKW Lover]

Yes, they do keep track of their repeat visitors. Moving and/or changing names may make that difficult some times, but in general they know. If you kept the same cell phone number or email address that's all it takes.

 

[maxiesmom]

How many times have you complained that you are worried? Unless you complained 9 times out of 10 I wouldn't worry. They know stuff goes wrong.

 

[Lesverts]

Yes they know if you've been there before. And they do keep a database of complaints. Disney keeps one of the more sophisticated systems that I am aware of (mind you most places don't). And it really only comes into play if you constantly complain about the same thing. E.i. scammers

 

[Lynne M]

Disney does keep records of previous guest visits, and they do keep a database of guest complaints. But that doesn't mean you have a black mark next to your name - all the hotel chains do that, particularly if there was any compensation given.