DLH ..family of five?

[limace]

I can understand your frustration, but really, even if you don't have a daybed 2 of your kids are little and could easily fit in one bed, or you and DH could split up and sleep with them fine.

2 of my kids are little, true, but the other one is 15. Our plan is for the little ones to share a bed, and the teen to have the daybed. She would not be thrilled with a sleeping bag on the floor.

I'm not the one who posted the sleeping bag info, and I'm reassured to hear that hasn't been others' experience. If it is a common option, I'm just saying Disney needs to communicate that clearly at reservation, like every other hotel I've ever stayed at does, not surprise people at registration.

 

[mrswh]

I am far from having the attitude of "Disney can do no wrong." My point is that if you are specifically told when making the reservation that yes, you may put five people in a room, but you might not get a room with beds for 5 (unless you want to squeeze three kids in one bed), I don't think you can then complain if you don't get the room you want. It is your option to take the risk and hope for the best, or to book a different hotel.

 

[KSDisneyDad]

I can understand your frustration, but really, even if you don't have a daybed 2 of your kids are little and could easily fit in one bed, or you and DH could split up and sleep with them fine.

That's not the point though. If Disney lets you book a room for 5, they better tell you up front what you might get. I am so surprised you cannot book by room configuration like any other hotel in the world.

I would book a 2Q/Daybed configuration over a view room anyday. I will be calling today to add this request.

Can anyone actually confirm they were forced to use a sleeping bag at DLH?

 

[KSDisneyDad]

I am far from having the attitude of "Disney can do no wrong." My point is that if you are specifically told when making the reservation that yes, you may put five people in a room, but you might not get a room with beds for 5 (unless you want to squeeze three kids in one bed), I don't think you can then complain if you don't get the room you want. It is your option to take the risk and hope for the best, or to book a different hotel.

But, I was never told that. It is NOT on the reservation. The only way I found out was through this thread.

I agree that if you're told that, then you take the chance. That is why I purposely avoided the GCH.

 

[rosermama]

I am home sick and just roaming around the boards.

I would be livid beyond belief if a high cost high rated hotel gave me a sleeping bag for my kid. I think its a little odd that they dont book you in a room that can hold 5 people. Like on the cruise if you have 5 people and they are out of 5 people rooms you are out of luck, its not rocket science.

With that being said... When are you traveling? Have you thought about trying to rent points and staying in a 1 bedroom at GCV (DVC)? Just a thought.

Best of luck I would call the hotel and ask for the manager.

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[mrswh]

But, I was never told that. It is NOT on the reservation. The only way I found out was through this thread.

I agree that if you're told that, then you take the chance. That is why I purposely avoided the GCH.

I agree that they need to tell you that when you make a reservation. I wasn't directing my comments at you - I was talking about the people (on this and other threads) that say, *when they know the situation*, that if they show up and don't get the room they want, they will be mad. And the idea that paying $400 a night entitles one to their preferred room configuration even when they know it's not guaranteed. I do think it would be nice if they would book specific room configurations like many other hotels - I am not sure why they don't but I assume it somehow streamlines the way they assign rooms.

DLR has other issues with the way they book their rooms and the communication (or lack of) between the hotels and WDTC. On more than one occasion, when I have called to make or confirm a reservation (even when I haven't made a specific room request or even asked about room type), the WDTC rep has told me I have booked a particular room - "OK, we have you down for a queen with bunkbeds," for example. When in reality, they are only able to book a particular category room - the hotel assigns the rooms the day of arrival, and looks only at room category (standard, theme park view, etc.) and room requests - not what the WDTC person has told you. I was burned on this once when I thought I was booking a particular bed configuration and arrived to find I had another configuration. So now I know how it works, but I am sure that people are given misinformation every day. I don't know why WDTC continues to tell people things that are false.

 

[blackjackdelta]

What is a DQ? Thanks!



I agree completely. This is completely unacceptable in my opinion.

We are a family of 5 and travel quite a bit. I have never been to a hotel anywhere that gives a sleeping bag for the fifth person. When I check out a room on-line, it always gives the configuration (Two Queens and a sofa bed, Two Queens and a Day bed, Two Doubles and a sofa, etc.). When a hotel allows you to book a room for five, I expect them to have a bed for each of us whether it's sharing a queen size bed, or sleeping on a pull-out, etc.

I would take a rollaway, but I would expect more from a $350/night hotel room that states they can accomodate 5.

The worst Disney room we ever stayed in was POR with their so-called trundle bed. That is why we purposely stayed away from booking the GCH. Our youngest is too big for that trundle and our oldest are too big for bunk beds.

We love Disney and have spent numerous nights on Disney property in WDW, on their cruise ships and now our first time to stay on-site DLR is already making me nervous. I've never spent that much per night for a hotel room even when we stayed at the Contemporary or Poly. If we get stuck with a sleeping bag for our youngest, I will be beyond livid.

This thread is making me want to go rebook the Hyatt and just stay off-site although we were really looking forward to being immersed for our 4-night stay on-site.

Double queen

Jack

 

[hootey]

We have stayed in the DLH with five in the past, no problem. We have always had a room with 2Q & daybed furnishings. I would call back and talk to a manager, what you were told is unacceptable....

 

[dsny1mom]

When we were checking in to the DLR June 30th I overheard a front desk CM telling another guest that they could not have a rollaway because of the fire laws but they could have a sleeping bag sent up to their room. I don't know the details about that guest's situation, if they had booked a room for 5 in advance, etc. I had never heard of sleeping bags at DLH and was surprised to hear it being offered. But apparently it is an option.

I do know we had a room booked for 5 and received 2Q and a day bed. If they would have offered me a smaller room and a sleeping bag, for our all adult 5 reservation, there would have been a problem.

dsny1mom

 

[TeddiBarra]

Wow, then based on that, it is a change for the DLH.

IMO, that's really wrong. They are giving themselves to overbook than what they have accommodations for- yet of course they are SO KEEN on upcharging for a slightly "better" view (which not everyone even has the same preferences). I'd rather pay MORE for a slightly bigger room WITH the daybed, than the $12 bucks more for a "courtyard view" (big freaking whoop).

I urge anyone that has these bad experiences- EVEN IF IT IS JUST THE STRESS and worry on the FRONT END and you end up getting what you want when there- to voice it! Disney IS deviating from standard practices here. I love Disney, I advocate to stay onsite. I'm now wondering how we lucked out and were able to get a King bed room.

People sometimes need to know what their accommodations are for a great many reasons- comfort, beliefs(some have personal or religious issues for bed sharing, etc) and medical! (some kids can't sleep on the floor).

I dislike thinking that future trips (the DLH is likely the one we were planning on staying at next) will be the same. I really dislike the fact that I guess on our trip last week to the Grand, that we weren't even apparently guaranteed a King bed? Don't poop on people who pay your $ prices. And don't poop on me for recommending and talking your properties up! Either. I just finished a survey for the Grand, and I would have added my two cents on this issue had I realized it.

And I don't buy the line of "if you know ahead of time you have a small chance of getting told 'no bed for you'", then it's ok.

 

[KSDisneyDad]

I am home sick and just roaming around the boards.

I would be livid beyond belief if a high cost high rated hotel gave me a sleeping bag for my kid. I think its a little odd that they dont book you in a room that can hold 5 people. Like on the cruise if you have 5 people and they are out of 5 people rooms you are out of luck, its not rocket science.

With that being said... When are you traveling? Have you thought about trying to rent points and staying in a 1 bedroom at GCV (DVC)? Just a thought.

Best of luck I would call the hotel and ask for the manager.

Sent from my SAMSUNG Galaxy Note using DISBoards

Unfortunately, we are travelling right after the New Year. Even though the DLR hotels rack rates fall dramatically starting on January 1st (DLH falls from $435 per night to $300 per night when we arrive), it is still Premier Season (i.e. most expensive season) for DVC. A 1 bedroom at GCH is 62 points for a weekday and 76 for the weekend. A week later, those DVC points fall by half. Even though we are DVC, that is just too high per night for a one-bedroom. In WDW, that same week is Adventure (i.e. Value) season for DVC and I could get a 1BR at BLT for half of those points. Not sure why it's value season at for WDW, DLH's rack rates, but not for the DVC at DLR. Go figure.

If I rented points at $10 per point, that be $620 per night or $760 for the weekend. I could get two rooms at PPH at DLH for those prices. Yikes.

I am starting to really dislike the Disneyland Resort's hotel policies even though I've never stayed there. Between the sleeping bag potential for a family of 5 and the inconsistent pricing seasons for DVC and the hotels, they don't seem very customer friendly compared to WDW.

 

[blackjackdelta]

It is all about supply and demand and DLR is not WDW. It will be interesting to see where they will site another DVC complex. I will be staying at the DLH in about two weeks and can not wait. I have been checking reservations this AM and the CM I spoke with stated that I have a DQ with a daybed reserved for the 5 of us at 30% off for the week, I am happy.

I found the easiest way to have a voice is become a Disney share holder and vote/speak your opinion to corporate. If folks continue to pay the asking prices then nothing will change.

Have a great day,

Jack

 

[rosermama]

It is all about supply and demand and DLR is not WDW. It will be interesting to see where they will site another DVC complex. I will be staying at the DLH in about two weeks and can not wait. I have been checking reservations this AM and the CM I spoke with stated that I have a DQ with a daybed reserved for the 5 of us at 30% off for the week, I am happy.

I found the easiest way to have a voice is become a Disney share holder and vote/speak your opinion to corporate. If folks continue to pay the asking prices then nothing will change.

Have a great day,

Jack

Are they talking about building another one in CA?

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[rosermama]

Unfortunately, we are travelling right after the New Year. Even though the DLR hotels rack rates fall dramatically starting on January 1st (DLH falls from $435 per night to $300 per night when we arrive), it is still Premier Season (i.e. most expensive season) for DVC. A 1 bedroom at GCH is 62 points for a weekday and 76 for the weekend. A week later, those DVC points fall by half. Even though we are DVC, that is just too high per night for a one-bedroom. In WDW, that same week is Adventure (i.e. Value) season for DVC and I could get a 1BR at BLT for half of those points. Not sure why it's value season at for WDW, DLH's rack rates, but not for the DVC at DLR. Go figure.

If I rented points at $10 per point, that be $620 per night or $760 for the weekend. I could get two rooms at PPH at DLH for those prices. Yikes.

I am starting to really dislike the Disneyland Resort's hotel policies even though I've never stayed there. Between the sleeping bag potential for a family of 5 and the inconsistent pricing seasons for DVC and the hotels, they don't seem very customer friendly compared to WDW.

I also agree DLR/DLH are not as organized /customer friendly. I think its crap about the sleeping bag. I also get frustrated with DLR as we are planning a trip in Oct we cant make dinning reservations or see the park hrs yet by this time in my vacation planning at WDW I would have all of that done and set.

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[BayGirl22]

I happened to get a survey pop up on the DLR site yesterday. I very clearly stated my issues with the hotel selection options and not being able to reserve by room type.

I also mentioned the timing to post park hours and schedules. I think its fine (and preferred) that DLR is 60 days out instead of of 6 months like WDW. (I really can't fathom locking in meal decisions 6 months out for my entire family.) But its silly to not have park hours and show schedules posted 60 days out too, IMO. Overall DLR is just a more laid back environment than WDW so the scheduling is less of an issue.

To me the lack of room size selection is just silly. My theory is that DLR does this so they don't "sell out" of certain room types, thereby increasing occupancy. If I look at BWPPI and they don't have the room size I want I will book somewhere else that has my preferred room type. For DLR I have to book based on the hotel I want and take my chances on room size. That works in Disney's favor, I'd bet.

 

[blackjackdelta]

Are they talking about building another one in CA?

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There are many rumors and the same at corporate level..I would not be surprized, there still is space...

Jack

 

[longtimedisneylurker]

It is all about supply and demand and DLR is not WDW. It will be interesting to see where they will site another DVC complex. I will be staying at the DLH in about two weeks and can not wait. I have been checking reservations this AM and the CM I spoke with stated that I have a DQ with a daybed reserved for the 5 of us at 30% off for the week, I am happy.

I found the easiest way to have a voice is become a Disney share holder and vote/speak your opinion to corporate. If folks continue to pay the asking prices then nothing will change.

Have a great day,

Jack

Yay, Jack! Glad to hear that you will still be able to go on your trip. I have seen the posts about your health and am glad that you are recovering so well. Great thing about the parks right now is that there is so much to look at and take in that even if you're not up to your usual commando style, you will still have plenty to do. We just got back yesterday from a four night trip. While the new rides are indeed fun, we also had a great time admiring the details in the new lands and taking in a couple of the new shows in DCA. Have a great time!

 

[mrswh]

People - vote with your feet. If you don't like the hotel's policies, don't stay there! But don't make a reservation, knowing that you might not get the room you want, and then stamp your feet if you don't get what you want. Disney is a corporation trying to make money. There is nothing wrong with that. The good old USA was built on capitalism. If they can make more money by not guaranteeing particular room types, more power to them. Given that the DLR hotels are booked to capacity much of the time, it's working for them. So your choices, then, are to either deal with their policy or stay somewhere else.

Would it be nice for a $400/night hotel to allow you to reserve a particular room type? Yes!! So go ahead and tell them you want this. Refuse to stay there. Fill out comment cards. Email, call, whatever. But don't make a reservation knowing the policy and then blame Disney when you don't get what you want - that's on you!

 

[hootey]

We have stayed at the Disney Hotel many, many times. Sometimes it is just my immediate family and sometimes with freinds or other family members. We have always recieved the room type we reserved and about half the time we are offered upgrades when we arrive(do not always accept). Once again, the remark about the sleeping bag is unacceptable. I agree with Jack about being a stockholder and letting corporite know what I think. I have never attended a stockholder meeting for disney but, it might be time to check into doing so....

 

[blackjackdelta]

Yay, Jack! Glad to hear that you will still be able to go on your trip. I have seen the posts about your health and am glad that you are recovering so well. Great thing about the parks right now is that there is so much to look at and take in that even if you're not up to your usual commando style, you will still have plenty to do. We just got back yesterday from a four night trip. While the new rides are indeed fun, we also had a great time admiring the details in the new lands and taking in a couple of the new shows in DCA. Have a great time!

Thank you, I am getting there. Sounds like you had a great trip..I am excited.

Jack