When I was at Walt Disney World and staying at the Poly last September, I needed help with the soap pump thing. Nothing would come out and we didn't bring our own shampoo/soap.
You can't open it because it's locked. Nothing like staying at Deluxe only to have use wall dispensers like I'm in the local
Walmart bathroom, huh?
I went up to a housekeeper and she thought I was going to yell at her. It was awful. She didn't speak much English, but went and got her partner that was in a different room and he explained to me that she had just been yelled at by a guest and she thought I was upset.
I wasn't. I just needed some help. She was super sweet and they gave me plenty of bottles of H2O.
People need to do better.