Disneyshopping.com Defective Item and Returns?

[summerrluvv]

Does Disneyshopping.com normally make you pay shipping charges to ship back a defective item? I ordered the pirate treasure playmat for DS for xmas and I received it today and the thing is all bent. I'm so mad!! There is no pre-paid return shipping label on the invoice so I'm guessing I'll have to pay for it, which will probably be more than I paid for the item I've been on hold with them FOREVER so I thought I would ask here while I'm waiting.

 

[SleepyatDVC]

Call them. Check out this recent thread: http://www.disboards.com/showthread.php?t=980085&highlight=disneyshopping+rant

 

[summerrluvv]

Call them. Check out this recent thread: http://www.disboards.com/showthread.php?t=980085&highlight=disneyshopping+rant

Thanks, now I'm feeling a little better that they would possibly send out a call tag for it or just send another. I'm still on hold though. Now it's been 28 minutes and 37 seconds later Perhaps they are inundated with calls from customers with broken items.

 

[summerrluvv]

Okay well I'm very pleased. She is sending me another one EXPRESS mail so I'll get it before xmas and I don't have to ship the other one back. I'm happy with their customer service now

 

[dreams91]

Okay well I'm very pleased. She is sending me another one EXPRESS mail so I'll get it before xmas and I don't have to ship the other one back. I'm happy with their customer service now

That is what they did for me before too. Glad it worked out.

 

[jwfla422]

Anytime I ever received mds that was defective from the Disney Catalog they would send that item in a heartbeat and wouldn't ask for the old one back. And, if there was something I didn't like or didn't fit, I'd return it to my local Disney store and never had any problems. Glad to hear it is still that way.