We were looking forward to our Contemporary stay after being at the Grand Floridian for years As we decided to try something different. The first night was fine but not without some minor problems, the sliding glass door was broken and they put us in a different room from the one they said we were getting when we checked in and our room wasnt ready until 4:45pm(we checked in at 9:30am)
Our 2nd night was horrible. We were in our room around 9pm, needed to get up early for HS the next morning and we start hearing constant running in the hallway, shouting, loud talking and it went on for about an hour before my DH stuck his head outside the door to see about 20 little girls running back and forth between unconnected rooms, screaming, talking, no masks on etc. He asked them to please be quiet as other guests were trying to sleep. No adult was with any of them! They looked at him and disappeared back into their room only to start again about 10 minutes later. The people next door called security but it appears the girls were told to make themselves “disappear” if they heard or saw someone coming because they werent doing it when he knocked on their door and it went unresolved. Around 11pm, I stuck my head out and asked them to quiet down again. It didnt actually stop though until 11:45 pm when the adults came back from wherever the heck they were. I cant believe they left small girls to govern themselves but apparently they did. My DH said he wasnt spending a single night more under those conditions. We went to the front desk the next day and ended up talking to the manager Brenna. She agreed that the situation was unacceptable. She said that some people must have booked the room separately and not through the cheerleading event planners. We asked that they either patrol the hallway better all night or please move us(i even told them i would happily pay for an upgrade)
She said they were booked and would have Alan call us and find us a different room on property. He called a short time later with a GF Lagoon view(which turned out to be basically a theme park view in Conch Key,( one of favorite buildings actually)and the price difference was waived. They paid for our taxi over (we packed in like 10 minutes, we were so anxious to be out of there) and our room was ready when we arrived there.
The minute we stepped through the door of the GF, we immediately felt relaxed and our stress melted away. My hubby said he is now sticking with the GF from now on. And Brenna and Alan restored his faith in Disney because they made it great for us. We happily enjoyed our other 7 nights in peace. And for Disney its a win because even though we were almost always Lagoon view previously, he now wants to move to Theme Park view.
