We had the same room assigned to us for our 11 day trip last December. Same problems, we did not sleep at all the first night. I called for a room change immediately in the early morning. The central office sent me ear plugs(what a joke) and tried to move me to the BC but not a CL floor but I would still have access. I finally went to the YC CL manager at 7 am. She was wonderful. She moved us to my original requested room on my third day, gave us a room credit. That room 5171 is in a horrible location. Never call the front desk, it goes to a call center. Go right to the YC CL manager. They know what to do. The vets on the board were very helpful to me when I first complained at 5 AM that morning. They knew who to contact and what to do.