Haha! I did tell the CM it stills seems hit or miss, but he felt it shouldn’t be. As always, if I called back, the next CM could have a different answer.
He did say the cards are sent out from the reservation center, NOT from DSS.
It’s a little thing, but the little things help make the experience special!
That's pretty obvious. Disney doesn't do anything with a reservation done by a TA. The TA is the one that should know these things already. Granted, they all don't know but they SHOULD. Training is anywhere from woefully none to on top of it all.FYI...I was just on the phone with DSS, so I decided to ask about the welcome card/ call. I was told that if you book through a travel agent, they do not call or send a card as they don't want to "step on the travel agent's toes", but if you book directly, you should receive them (this goes along with @GADisneyDad14 's experience above, I believe).
Well then, that leaves me out since we booked through our TA.FYI...
This topic comes up on here periodically, and I want to say that I cannot for the life of me find any rhyme or reason as to why some people get cards, phone calls, emails, a combo of those, or nothing! we have stayed CL in the ballpark of 16 times, so not a ton by any means but also not just once or twice. We got a card once and a phone call once. All but 3 or so were booked directly, the others were with the magical Poly deal. We've been at most of the resorts, and it's been over a span of around 9 years, so both IPO and DSS were involved.Funny (or I guess not funny), I get the card and a call without fail every single time, no matter the resort. (For a probably not relevant data point, I always book direct with Disney, FWIW)
But I never get a single AP event, runDisney, or similar e-mail / communication - ever.
It’s maddening!
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Without a doubt they do this. I have gotten many phone calls, pretty much one with each trip. I never answer it as I know I'm not going to use their services but they always leave a message. Even the phone number is the same, I have it stored so when they call it comes up as DSS. I've left the message on my phone and every one is the exact same message, other than the name of the CS rep and the month of the trip.This topic comes up on here periodically, and I want to say that I cannot for the life of me find any rhyme or reason as to why some people get cards, phone calls, emails, a combo of those, or nothing! we have stayed CL in the ballpark of 16 times, so not a ton by any means but also not just once or twice. We got a card once and a phone call once. All but 3 or so were booked directly, the others were with the magical Poly deal. We've been at most of the resorts, and it's been over a span of around 9 years, so both IPO and DSS were involved.
Also, the one lonely phone call that we received was about a month ago for our upcoming RPC stay in Feb 2020. I didn't answer the phone when they called, so the CM left a message, and it was the most lackluster message I have ever heard! She was obviously reading from a script, and was talking in a complete bored monotone. I could just feel the disinterest exuding from her as I listened to the message. Unless she has a drastic change when she is speaking in person I don't think this would be a good CM to be talking to when you call anyway!
FWIW, for whatever lucky reason I have always gotten the AP emails. However, I didn't renew mine so I guess that's the end of that
Sure, I get that they have a scripted response to leave on a machine. But she was rotely reading in a dull monotone. I have had DVC reps call and leave a message and they also are reading a script but they use inflection and are chippy and happy, like they are thrilled to be making the call. I’m sure they aren’t, and sometimes it’s a little much and I roll my eyes to myself, but it’s better than the sheer lack of enthusiasm that I got from this message.
I've received an email once from dss at the Poly (prior to centralized dss) and that was booked by a TA. The other stays was a mix of TAs and disney direct. I have never received a call or a card.FYI...
I was able to change it today!! So now we will get to try CR Atrium CL woohoo!! I guess it helps to stalk it every day lol!If you really want the CR, keep trying. We are staying CR CL the weekend before Christmas and while it wasn't available when I first booked, it eventually became available. People always make changes, so it is possible that what you want will open up. It's not guaranteed that you'll be able to get what you want, but it never hurts to keep checking as you never know.
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My January Trip........ is paid in full! Oh happy day!!
Sharing with you all, because no one else cares...
Congratulations!
So true! What would we do without the DIS?My January Trip........ is paid in full! Oh happy day!!
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Thank you!Glad you were able to change it! Stalking every day is definitely worth it if you have the time as it does sometimes pay off! Hope you have a great time and enjoy CR CL
My January Trip........ is paid in full! Oh happy day!!
Sharing with you all, because no one else cares...
It is a happy feeling to have your WDW vacay all paid for and just waiting to go and enjoy!!!!!
Could you give us a little bit of info? are you going as an adult couple or as a family? What parks do you plan to visit the most?Sorry to ask this again because I know it is total opinion but can you guys give me a list of your favorite club level resorts? We are looking for that perfect combination of great food, great experience without huge crowds, great lounge, and great location.
Thanks so much!!!!
