Wow, that was one of the big perks in the past. They had the ability to get them early. I guess just another drop in service......Yes, they have said that you have to do your own. Besides that, it's much smarter to do your own. Left to them, they won't even start to work on them till several hours after the booking windows open. Add on top of that they can't make spur of the moment decisions on if a specific time works for you or not, you stand to miss out on most all your requests vs. doing it yourself.