Disneyland Customer Service just saved me

[heidica]

I'm so relieved right now. During our recent trip to DLR (August 21-26) my son was picked for the Jedi Training Academy. This was our first time ever seeing the show, so for him to get picked was a big deal for us. We love Star Wars and my son was Darth Vader for Halloween. Anyway, we have lost the certificate they give the kids after the show. :-( We have looked through all our belongings multiple times, called the hotel and no luck. So I thought I would email DL and ask if it were possible to get a replacement. I figure it never hurts to ask. I even offered to give them the photopass card # they give the parents after the show to "prove" or soon was one of the kids picked. I know probably not necessary but I was desperate. (As a side note, really glad I had bought PP+, we got some really nice photos from the show) Anyway, Disneyland CS just called to get my address and mail us a replacement. I know it's just a paper and we have the memories and photos, but we really wanted that souvenir. We only get to DL every few years, so to get picked on the first try, I thought that was special. So I am very happy. Thank you Disneyland.

 

[Vicki106]

Glad that they were able to send out a replacement! Those things are important to the little guys!

(And I'm glad to hear that they took some great pictures on the photopass for you. We were there doing Jedi Academy on the 21st, but there was a problem with the photos, and we were not able to get any photos of the Jedi Training with Darth Maul.)

 

[heidica]

Glad that they were able to send out a replacement! Those things are important to the little guys!

(And I'm glad to hear that they took some great pictures on the photopass for you. We were there doing Jedi Academy on the 21st, but there was a problem with the photos, and we were not able to get any photos of the Jedi Training with Darth Maul.)

I just replied to your post. I feel so bad that happened to you. I can certainly empathize with rude people in front of you and you just give up dealing with them. Too much work to deal with them. We were at the first show on the 23rd.

 

[lawdvd]

DL customer service is great. In March, 2014, we took our daughters and 3 friends and splurged for Grand Californian. We had originally reserved one room through Disneyland.com. Later, after we had invited the 3 friends, there was a special through Orbitz, so we reserved a second room that way. I had printed both confirmation numbers. When we arrived, they said they had just one room reserved. After some investigation, they determined that when I booked the Orbitz room, DL declined the reservation b/c there were no discount rooms available for our days. But Orbitz never passed that message to us that and instead issued a confirmation number.

During the ensuing 45 minutes, Orbitz admitted that it was a screw up on their part. They admitted they had received the message from Disney but they had not notified me or cancelled the reservation. It was a problem because it was a spring break weekend and they were fully booked (although they must keep a few rooms available for such emergencies?)

Even though it wasn't DL's fault and they had not approved the reservation, they honored it. Not surprising, but they handled professionally and with a smile and apologies all along the way. During the entire process, I felt like they were trying to work toward a resolution.