TSTEWARTFAN
Mouseketeer
- Joined
- Feb 18, 2004
- Messages
- 258
Has anyone had trouble with their Disney Visa and the way payments were applied? We had booked a long weekend at WDW using the 6 month intrest free promotion. When we made a payment, Chase applied our payment to the promotional balances. My husband called and complained, and asked that the promotional balance be reinstated. He spoke to several people in the customer service department, and even had the account investigated. We were told by everyone that "money is applied to promotional balances first". What is the point of having a 6 month interest free promotion if all payments are going to pay off that first. We didn't have this problem when we first got the card. At one point in time, Chase transferred my husband to the "Disney" department, and he was told that the Chase customer service dont know anything about about the Disney promotions.
I think there is a problem here. I would hate to have to cancel the card.
