Disney Visa - their system is nuts!!

[kbkids]

I love the points that I rack up on my Disney Visa card, but I detest having to call them for anything. Just received my latest reward card with the sticker, "Please call to activate. . . ." So, I call - didn't hear a choice for activating the card, so I press 0. Tell her the situation - no problem - I can do it for you. Ask the card number, my account number, my security code, my DH's social security number, my phone number, and then tells me she can't do it because I'm not the primary card holder.

"I'm sorry. It's an agreement we have with Disney. We could get in alot of trouble if we let you authorize it since you are not the primary card holder." Never mind that just yesterday you talked to me when you thought there were unauthorized charges (I spent way too much on Christmas shopping! )

So, I hang up. Dial the 800 number again. This time - heard the prompt - did it all over the phone totally automated. So, I can give you all the correct information you're wanting and you won't authorize it. But anyone can get the card out of my mail box, call the number, key in the account number on the card, and it's authorized??

 

[Mackey Mouse]

American Express does the same thing... I do all the bills, and do most of the charging, if I have to call them to make changes or check on something, they want to speak to my husband. He promptly tells them he does not have the time to talk to them and wants them to authorize me as the contact person...do you know how many times we have done that and they still want to talk to him as the primary cardholder.....grrrrrrrrrrrrr

 

[2buzzboys]

So, I hang up. Dial the 800 number again. This time - heard the prompt - did it all over the phone totally automated. So, I can give you all the correct information you're wanting and you won't authorize it. But anyone can get the card out of my mail box, call the number, key in the account number on the card, and it's authorized??

I think the system has to recognize the home phone # you are calling from in order to authorize the card.

 

[kbkids]

I think the system has to recognize the home phone # you are calling from in order to authorize the card.

True - but if it absolutely only can be the primary card holder, and they will get in "so much trouble" if they let anyone else do it, how do they know who's calling?

 

[kbkids]

It gets better. After I did that, I noticed my old card (which I have thrown away because I thought we spent all the money on it) still has a balance of $26. I look on the mailer that I just received with the new one to see what it says about lost cards. Call the number and they will re-issue a card. Cool! Hey, maybe they can just simply transfer the money to the new card.

So, since they obviously won't be talking to me about it, I call my husband - who is working out of town and has no clue what I'm talking about, tell him the whole story and told him to call them and see if they can do that.

I don't really believe this story - but it's not worth $26 arguing with them - but he's told the only way they can do is if we go to Disney World, go to DTD to guest services, ask for a blank card, then have my DH call them, and they will then transfer the money over to the blank card. Whatever! DH isn't even going on this trip with us, so it's just too much hassle! Honestly, I think the money is there in error anyway since I'm pretty certain I spent the remaining balance at World of Disney on my last day there in October.