lugnut33
DIS Veteran
- Joined
- Jan 17, 2008
- Messages
- 7,456
LOL, there is always going to be a break point that is somewhat arbitrary. From a company standpoint they cannot and will not call the sales staff and say something like "be careful in this areas because we're going to make changes". The guides don't find out most things until we do or after, often after. The reason is if you tell them, or any similar group of employees, some will pass it along and then it becomes a much bigger mess with rumors posted places like here and then people start calling and emailing MS about the rumor of whatever the topic is. The guides are not clueless overall, it's just poor business to let such issues trickle down to such levels where it'll likely leak out. Think if your favorite restaurant closes and you show up for dinner with a reservation only to find they closed that day with a sign on the door for employees to call X number to get their final paycheck. I've seen this happen many time over the years though I don't agree with the approach, it's still the best one from a business standpoint.
To go a step further, this might be considered a trade secret for DVD/DVC and anyone who did let the cat out of the bag would likely have been putting their job on the line. You get no argument that the timing was somewhat poor, that it should have been out by or before the BLT chart was available, but it simply didn't happen so DVC and the members must go forward. Ask yourself one question, would most of the people posting saying they are upset, not be upset if DVC had done it that way. I would bet you that every single person who has posted on this thread as being upset isn't mad because of the timing, they're mad because of the change itself. The timing just rubs salt in the wound. With the two AKV fiasco's, this, the wait list changes and the reservation lead time changes; one has to ask themselves whether the current (and possibly future) DVC is right for them. The truth is they should have asked that question up front and assumed worst case scenarios. IMO these are minor issues that should not rock the foundation of one's DVC ownership and they are things where such changes and issues should be anticipated. Not that every specific change can be anticipated but that one should expect changes, and screw-ups, and know that most of them will not be favorable to everyone. I think people have held DVC to too high of a standard over the years and that some of these issues are simply bringing them back closer to earth. YMMV.
Assume worst case scenario because buyers are dealing with Slick Vito the Used Car Salesman? Is that what DVC is? Here I thought DVC/Disney was a standup company but now you're telling me they are no better than anybody else. That's disappointing isn't it?
I was at Doorway To Dreams today and got a tour of the BLT rooms they have displayed. I subtely dropped the point reallocation thing on the tour guide and he said he hadn't heard about it until he read the e-mail from corporate and really wasn't up on it. He also said no matter what DVC does there will always be upset members. I didn't pursue it from there because I was there to look at the model, not badger the guy. What I did learn was the guides were totally clueless about it.
Again though, higer-ups were not clueless and I wouldn't be surprised to see a lawsuit or two come out of this because literally DVC is taking money (in this case it's value) right out of people's pockets before they even use the product.