That's a shame. I hope it didn't ruin the entire trip. Did you discuss the issues at Royal Pacific with management, so at a minimum maybe others would not have the same problems? Do you mind telling us what the issues were? It's fine if you don't want to discuss it. I know we had a great time and felt it was very good value for the money, but every person and trip is different. I hope you give it another chance sometime.
While we were checking in the woman at the counter made a hushed phone call to someone, and upon hanging up said something along the lines of "Ok, because of construction your water will be shut off on Tuesday from 10:30 - 3, but you'll have access to the restroom in the club lounge" (we were staying club level) and I was sort of taken aback but initially accepted it. After chatting with the lady at the tickets counter and purchasing express passes for
HHN, we went over to concierge and asked about changing to a room that wouldn't be affected by the shut off, but all they could offer was a 2 queen room and I really wanted to keep our king. Never was I offered any sort of discount or even much of an apologetic comment. So, the next day we went to the parks and came back to take an afternoon nap, and our room wasn't cleaned yet. Annoying, but understandable. We waited in the club lounge for housekeeping to finish, where there was terrible construction noise. (To be fair, they had a club area set up by the pool as well so we could have gone down there - but I was looking to escape the 90 degree weather).
We go back to our room to lie down, and again - some horrible jackhammer sort of noise. I went down to the front desk again, and was able to switch to a king room in a different tower where there would be no noise. The girl helping us this time was wonderful. She also made a note on our reservation so we got early housekeeping service. We did receive a little container of chocolates with a printed card as apology for the construction. Another day I was awoken from a nap by housekeeping screaming at each other down the hall - literally screaming. It was more the collective effect of all these little things adding up - and it got to the point where I couldn't be bothered to call and complain anymore. I'm not a complainer usually, and felt like if I piped up once again it would be like 'Oh god it's this guy again'.
As I said, it was hot and miserable weather, and I was pretty tired out as we were at the end of our trip. I'm definitely somewhat biased. Part of it too is that I was SO EXCITED to try out USO, and to stay club level at a nice hotel. I saved it for the end of our trip so I wouldn't be so bummed to leave Disney. For me it just didn't measure up - neither the resort, or the parks. I wouldn't dissuade anyone from going. I just feel like if I'm paying $300+ for a hotel room, I shouldn't be told I won't be able to you-know-what in my own bathroom for the majority of the day. I shouldn't be awoken by screeching staff. Anyway, I don't want to hijack the thread, but I did want to answer your question. The wall of text above suggests I'm still quite salty about the experience.
