Disney Survey following recent OKW stay

[vernon]

Just completed a survey that Disney sent me in the mail following a recent visit to OKW.

I always think it's worth mentioning these surveys because, IMHO, you can always see what's going on behind the scenes and what management are thinking/worrying about at that particular time.

In general this was a fairly "standard" survey "how was your trip", "was everything up to your expectations" etc. The only areas they seemed to be delving into was
1) quality/price/value of food ( IMHO Olivia's is still over priced for what it offers and would get a lot more business if it either lowered prices (which is my preference) or raised quality ( IMHO an upscale restaurant wouldn't get the traffic to justify itself).
2) Cleanliness of rooms. On this trip the room was exactly as it should be, however from other resorts I've visited and some other knowledge I think Disney is pushing it's housekeeping staff too hard and is giving them an impossible job to do. A spotless room is a vital cog in an overall vacation experience and it's not an area where cutting corners to save a few $$s is economically sensible. Give the housekeepers an extra 10 minutes per room is a cost of about $1 per room , IMHO that's a $1 VERY well spent in raising customer satisfaction.
3) Staff attitude. I had no complaints AT ALL on this visit. The staff were excellent throughout. All were polite, efficient, professional and helpful.

Staff attitude seemed to be the bulk of the questions so I'll guess either there has been some complaints about Disney in general or DVC/OKW in particular having issues in this area. It certainly wasn't an issue for me on this trip.

 

[lllovell]

I got the same card when I got back and made sure to fill it out. I was thrilled with our stay at OWK, but did have a few points that I made.

Its good that they are wanting to know what we think.

 

[Nanajo1]

After my last two BWV I received postcards asking me to log in to the survey site. I found a similar pattern as vernon. Asking if I bought at resort stores, restaurants etc. I responded that the prices were too high but a DVC discount at DVC resort stores would help. I said that I shopped where I got the best value ie WOD with AP discount. I always take these surveys I hope they help.

 

[wanna-b-Tink]

I got one in March on our HHI stay. I'm like you - I always feel it is worth my time to respond.

 

[kweaver]

We got one after our Vero trip too...I always complete them. It's the easiest way to give feedback.

Ours was typical...wanted feedback on room standards, restaurants, activities, cleanliness, etc.

 

[vernon]

I've just completed the same survey for the Beach Club ( we had some time on OKW and some on OKW) , all the same questions.

Only thing I forgot to mention on the original post, mostly because I forgot that it "bothered me". Can anyone speculate on why one of the questions is "Are you of Hispanic origin" and then the very next question asks what ethnic origin are you. I'm at a loss to work out why "Hispanic" just isn't another option in the following question along with "African/Caribbean, Asian, White/Caucasian, Arabic etc". Given how PC society is and how quick to litigate I wouldn't be suprised if someone was to try and sue over this, either saying it is insulting to Hispanics to be separated out or to say that it's insulting to the other racial groups to be lumped in with everyone else.

 

[JimC]

We get an email survey after each stay. The cost to do this is minimal and it is a great way to measure guest satisfaction.

The demographic questions are pretty standard. Disney works very hard to understand and know its guests and their wants and needs.