Disney shopping... broken item.... who should pay? UPDATE IN OP!

[Papa Deuce]

poll coming.....

My wife ordered a Disney waffle maker from Disney Shopping. The outside box was 100% fine. The inisde box was damaged in one corner. She contacted them and sadi to send it back and they will replace it but the cost of shipping is on us.

I think for a defective / damaged item, they should pay. The wafflemaker was like in 100 pieces.

Who should pay?

EDIT: If you think we should pay, can ya give your thought process?

THANKS! I showed my wife this post and she decided to call back. They are sending a label that is prepaid. So, apparently, the first person she called was uninformed to the correct return policy.

 

[janette]

Is the waffle maker damaged or just the box?

 

[Papa Deuce]

Is the waffle maker damaged or just the box?

The wafflemaker is in about 100 pieces.

 

[Tigger_Magic]

Disney Shopping should pay to ship it back. You purchased an item that should be delivered to you whole and in proper working order. DS should make sure the item is properly packaged for shipment. They can file a claim against whoever actually delivered the package to recover shipping costs (or if they can't, they should learn about purchasing insurance to cover that possibility).

 

[mrsheppo]

I oredered a Tink treetopper that arrived with the wings broken off. I called customer service and they sent me a new one and told me to keep the broken one.

 

[janette]

I'd call back, I've never been asked to return something at my expense to Disney Shopping and have received damaged items.

 

[Pooh67_68]

I got a set of dishes once and all the bowls were broke. DH called, they sent an all new set with a return shipping label to send the other one back.

Of course this was when it was still the Disney Store, now its Disney Shopping and they may do things differently.