Disney Merchandise Disappointment

[CAS239]

I agree. Why should the customer have to pay shipping to fix a mistake made by the store? No way! Even returning with the store's labels can be a big pain. When Target sent me a damaged game I had to repack the thing and get it to a UPS Store during their business hours. Just to get what I originally paid for.

At a minimum they should be willing to send a return shipping label since it was their mistake. And they should at a minimum allow the return to wait until the replacement is received so the same packaging can be used to send it back (finding shipping boxes can be such a pain!).

For future reference, speaking about Target specifically, if you have a Target near you you can just take any online order to the store for an exchange (if the items sold in stores) or a refund (regardless if the item is sold in store or not)

 

[kmb584]

They didn't want your merchandise back as it was defective. They can resell an item if the only problem is that the security tag is still on it.

Hmm, didn't think of that, but it makes sense!

 

[DreamIsaWish]

For future reference, speaking about Target specifically, if you have a Target near you you can just take any online order to the store for an exchange (if the items sold in stores) or a refund (regardless if the item is sold in store or not)

It was an online-only item and it was bought on a good sale. I'm sure I could have returned it completely in store and gotten my money back. But getting the replacement at the same price I originally paid would have been the trick. What I thought of much later was that I should have ordered it again and then returned the defective one with the full-price receipt to the store. Would have been easier for me and netted the same result.

 

[dmea10]

I am sure not all stores are the same but I worked for years at Customer Service for a major retailer and we were never to take any security tags off any merchandise that was not from our store. It was due to shoplifting of course which is not the case here but there is no way of knowing.

 

[Madivan]

So follow up the email with "I'd be glad to return the item - could you please send a prepaid shipping envelope so that I am not responsible for shipping charges? Thank you".

Done.

Just because the employee didn't think of it the first time doesn't mean they are refusing to rectify the situation or forcing you to pay return shipping. Just send a reply. People automatically jump to the conclusion that they are being wronged way too easily.

 

[Mitre10]

This has happened to us a couple of times over the years--there are youtube videos on how to remove these, and it's not too hard.