Disney Merchandise Disappointment

[Flower1]

Disneystores will probably NOT be able to help. Across the stores, some have no sensors (thus no removal system), other have one of several different security tag systems (some long rectangles, some round, some short fatter rectangles, etc). We can't even remove one from another store, much less the parks. (but we are happy to do so, if we CAN). Some guests find luck in spotting another mall store with the same sized security tag buttons. Other retailers are usually fine to assist you, which is very nice of them.

This is true. I bought cute bathing suits for the girls to where for our Disneyworld vacation from our Disney Store at the mall. When we got to Disneyworld, I noticed the security tag on one of daughters suits. None of the stores at Disneyworld could take that silly tag off! Luckily we had several suits to wear.

 

[Queen of the WDW Scene]

It can be a pain to find the right type of security tag remover but just take the pants along with the receipt to a few stores that generally have security tags on clothing like Bon-Ton, Macy's, JCPenney... and explain your situation and see if they can remove it.

This happened to my sister with a pair of pajamas from Disney World and Disney's response was the same.

Disappointing and a bit annoying but fixable.

 

[Erin1700]

JcPenney's will take it off for you!

 

[Disney_traveler]

Why not try wire cutters? Do any of them actually use ink anymore?

 

[gatormom2tots]

Happened to us once...took it to local Disney store and they removed it.

 

[Queuing4Disney]

Same thing happened to me a couple of years ago with a blouse I bought from the merchandise store in "China" in Epcot. I had the receipt and after several emails with the manager of that store, he promised to send me a pre-paid UPS label to ship the blouse back to them so they could remove the security tag and then they would ship the blouse back to us. Well, that manager, a jerk named Lee lied and never sent the label or replied to any other emails. So I went into the local Macy's with the blouse and receipt in hand and explained the situation to a clerk there. He promptly went over to one of the sales register stalls and looked in the drawers where he found the various security tag removers the store uses - with Macy's (this store anyway) I guess they use different security tags as some are the usual long oblong plastic, some are the round ones and some are the dye pack ones. He planned to try all the devices to remove the tag and the second one he tried remove the tag right off without a hitch. So definitely go to a local department store and see if they can help.

 

[cgattis]

The issue is that we provided them with the receipt, pictures of the issue, and their only offer was to mail it back. They didn't even offer prepaid postage. They didn't offer to go to a local Disney store.

Before if I had something arrived semi-damaged they didn't even care about the original, and they'll send out a replacement right away.

At the very least they would have said we're going to mail you a replacement, inside the parcel will be a return mailing slip, send the one with the tags back to us.

I ordered holiday sweatshirts (as soon as they hit the online store) to take on our trip. When they arrived, the graphic on the one for my DD was all faded. They wouldn't make any attempt to get it replaced in time for my trip. Wanted me to send it back and they'd send a replacement once they got it. A picture wasn't good enough (and let the damaged one and the replacement cross in the mail). Asked for a call back from a manager and never got it. Returning the whole order when we get back. If I couldn't have them to wear in the parks, they don't need my $150.

 

[Mooghan]

I know it's annoying, but mistakes happen. My mom once came back from Ireland and discovered that they left an ink tag on the jacket, but she couldn't find the receipt. It was a pain, but she called a few different stores and explained her situation and was able to go to one and they removed it. I'm sure that since you have a receipt you can go into almost any store and they should remove it for you.

 

[Nancyg56]

Being in retail... don't want to give out any secrets ... but they are so much easier to remove than you'd think!
But try either a Disney Store near you, or any store that has sensors.

I bought a coat from Lord & Taylor a few years ago. As I walked INTO Macy's I heard a beep but though nothing of it. Yep...the security tag thing was still attached, as I discovered when I got home. I brought it and the reciept back, but got as far as Macy's, beeped again. Now I know the problem is me, so I stopped at the cashier, who took the tag off for me. I always check now.

 

[TeamH5]

The issue is that we provided them with the receipt, pictures of the issue, and their only offer was to mail it back. They didn't even offer prepaid postage. They didn't offer to go to a local Disney store.
.

See this is disturbing to me. Why would they have to offer for you to go to a local Disney store? You couldn't think of that on your own? Why didn't you just stop by the really big Disney store that's IN MCO? That would've worked too....

Not entirely sure of the whole disappointment thing to begin with. They run a business. It's not uncommon to ask for something back before sending a replacement. I bought some Nike shoes online (didn't have in store) and unfortunately had to go through several returns/replacements before finding the right size (it was an odd model and my normal shoe size or Nike size wasn't right). But each time, I had to send the item back FIRST, THEN they would send a replacement. Why? Because there was nothing wrong with the product and they could resell it...

Get over yourself and send the product back, at this point probably just for a refund since you originally wanted them to be more comfortable on a flight that's now over with...

 

[kmb584]

So on the last day of our trip, my GF bought a pair of sweat pants from Mouse Gears, to change into to be more comfortable on the airplane.

So we get to MCO, she finds the bathroom, and comes out holding them. Apparently the cast member never took off the security theft deterrent tag thing.

So she emails Disney tells them of the situation, along with a picture of the sweatpants, and a picture of her receipt and all Disney offers is for us to mail it back to them along with the receipt and if they still have it in stock they'll mail her out one without the security tag on it.

Kind of disappointing to be honest. We pretty much figured they would just ship out a pair of the pants from the get go. I've ordered numerous things from the Disney Store and if they arrived damaged all I had to do was send a picture and they would ship me out a replacement ASAP, and not even ask for the original damaged order to be sent back.

I've had to do the same, but ONLY with clothing. Twice I've gotten home to find the security tag still left on the items I purchased (SIX times I was lucky enough to notice while we were still on vacation), once I had the cuff fall off of a sweatshirt after washing it (Epcot with all the Mickey Head's representing the countries), and a pair of gray sweatpants with a very noticeable hole in the crotch area (no clue how I didn't see it when I bought them!). Despite sending pictures, I had to send all of the items back (at my cost) in order to get replacements.

Then, when we were in Disney in June, I bought my daughter two pairs of the DTech headphones (Minnie Mouse & Haunted Mansion). Both stopped producing sound within a month. All I had to do was send merchandise services a picture of the headphones in the same photo and they shipped out two new pairs the very next day. I don't understand their way of thinking whatsoever.

 

[mom2rtk]

See this is disturbing to me. Why would they have to offer for you to go to a local Disney store? You couldn't think of that on your own? Why didn't you just stop by the really big Disney store that's IN MCO? That would've worked too....

Not entirely sure of the whole disappointment thing to begin with. They run a business. It's not uncommon to ask for something back before sending a replacement. I bought some Nike shoes online (didn't have in store) and unfortunately had to go through several returns/replacements before finding the right size (it was an odd model and my normal shoe size or Nike size wasn't right). But each time, I had to send the item back FIRST, THEN they would send a replacement. Why? Because there was nothing wrong with the product and they could resell it...

Get over yourself and send the product back, at this point probably just for a refund since you originally wanted them to be more comfortable on a flight that's now over with...

I would feel that way if the OP changed their mind and wanted to return the item, or maybe bought the wrong size and wanted to exchange the item. But this was entirely a result of the store having a security system and their own employee failing to follow through and remove the tag. I do think it's on Disney in this case to go above and beyond to make it as easy as possible to rectify the situation.

 

[DisAuntie]

See this is disturbing to me. Why would they have to offer for you to go to a local Disney store? You couldn't think of that on your own? Why didn't you just stop by the really big Disney store that's IN MCO? That would've worked too....

Not entirely sure of the whole disappointment thing to begin with. They run a business. It's not uncommon to ask for something back before sending a replacement. I bought some Nike shoes online (didn't have in store) and unfortunately had to go through several returns/replacements before finding the right size (it was an odd model and my normal shoe size or Nike size wasn't right). But each time, I had to send the item back FIRST, THEN they would send a replacement. Why? Because there was nothing wrong with the product and they could resell it...

Get over yourself and send the product back, at this point probably just for a refund since you originally wanted them to be more comfortable on a flight that's now over with...

It was Disney's error. They should be doing everything they can to rectify the situation to the customer's satisfaction. Making them pay for the return postage on Disney's error is not rectifying the situation correctly.

 

[DreamIsaWish]

I would feel that way if the OP changed their mind and wanted to return the item, or maybe bought the wrong size and wanted to exchange the item. But this was entirely a result of the store having a security system and their own employee failing to follow through and remove the tag. I do think it's on Disney in this case to go above and beyond to make it as easy as possible to rectify the situation.

I agree. Why should the customer have to pay shipping to fix a mistake made by the store? No way! Even returning with the store's labels can be a big pain. When Target sent me a damaged game I had to repack the thing and get it to a UPS Store during their business hours. Just to get what I originally paid for.

At a minimum they should be willing to send a return shipping label since it was their mistake. And they should at a minimum allow the return to wait until the replacement is received so the same packaging can be used to send it back (finding shipping boxes can be such a pain!).

 

[mom2rtk]

I agree. Why should the customer have to pay shipping to fix a mistake made by the store? No way! Even returning with the store's labels can be a big pain. When Target sent me a damaged game I had to repack the thing and get it to a UPS Store during their business hours. Just to get what I originally paid for.

At a minimum they should be willing to send a return shipping label since it was their mistake. And they should at a minimum allow the return to wait until the replacement is received so the same packaging can be used to send it back (finding shipping boxes can be such a pain!).

They should send the new item with a return label included so the customer can return the old item in the new bag. I wouldn't even mind giving them a CC number as a guarantee I will return the new item. It just needs to be as quick and easy as possible for the customer since it was no fault of their own.

 

[maxiesmom]

Why not try wire cutters? Do any of them actually use ink anymore?

Some do.

 

[maxiesmom]

Then, when we were in Disney in June, I bought my daughter two pairs of the DTech headphones (Minnie Mouse & Haunted Mansion). Both stopped producing sound within a month. All I had to do was send merchandise services a picture of the headphones in the same photo and they shipped out two new pairs the very next day. I don't understand their way of thinking whatsoever.

They didn't want your merchandise back as it was defective. They can resell an item if the only problem is that the security tag is still on it.

 

[Lothlórien]

We bought several caps on one trip. One still had the anti theft device on it. Called, gave them the receipt number, mailed them the cap we had and got a replacement. Not understanding the disappointment, a mistake was made, and they offered a solution.

That was my thought as well, especially considering they are no longer in need for a flight, but are now at home with all of their comfortable clothing.

 

[bumbershoot]

I have to say your comment that you figured they would just send you a new pair from the get go sounds a bit like you just wanted another pair of pants and didn't plan on returning the first. Hopefully I'm reading that wrong.

You're reading it wrong.

We're all used to amazon level of replacements now, where they just ship things out and either have you keep the original or help you send it back. To have to send something then wait for them to receive it and create a new shipment is annoying for many of us, especially when it was the store's fault to begin with.

Why would they have to offer for you to go to a local Disney store? You couldn't think of that on your own? Why didn't you just stop by the really big Disney store that's IN MCO?

the disney store is outside of security, as was mentioned. The OP's family was likely already inside the secure area. And many here have said that different Disney stores don't have the same systems as the others, and might not have been able to shlp anyway. the OP got more help from random people here than they got from Disney themselves, and that's just irritating.

 

[scrapquitler]

So on the last day of our trip, my GF bought a pair of sweat pants from Mouse Gears, to change into to be more comfortable on the airplane.

So we get to MCO, she finds the bathroom, and comes out holding them. Apparently the cast member never took off the security theft deterrent tag thing.

So she emails Disney tells them of the situation, along with a picture of the sweatpants, and a picture of her receipt and all Disney offers is for us to mail it back to them along with the receipt and if they still have it in stock they'll mail her out one without the security tag on it.

Kind of disappointing to be honest. We pretty much figured they would just ship out a pair of the pants from the get go. I've ordered numerous things from the Disney Store and if they arrived damaged all I had to do was send a picture and they would ship me out a replacement ASAP, and not even ask for the original damaged order to be sent back.

Do you know someone who works in a store where they use these devices? If so, ask them to fix it for you.