Disney just cancelled my 3/17 Raglan Road ADRs

[wezee]

We have been there several times on St.Pattys Day and they have never taken reservations.

 

[cymbaldiva]

If they are going to take ADRs through Disney Dining, they should honor them. It's bunk for both parties to give just over 60 day's notice for cancellation of an ADR during peak season. It isn't like Raglan Road just got its Irish theme or St. Patrick's Day just became a holiday. If they didnt want ADRs for that date, they shouldn't have accepted them in September.

I've had ADR's cancelled by Disney within a much shorter time frame ~ at this point I would think that all you can do it gracefully accept the fact that your plans have changed. It is what it is: just move on.

Raglan Road is open for walk-ups that day so you can still dine there; you'll just have to wait.

Just my .02

 

[debaudrn]

Mine were cancelled too. While at home (New England) I avoid Irish pubs on St. Patrick's Day because as another poster said people start early and drink all day into the night. But this is our last day at WDW and two of my 3 are "legal" now. I had booked it for them and we are of Irish heritage too. I told them if they want to still go we can as walk ups but they are responsible for their own $10 cover charges. They've decided it's not worth an extra $10 to walk in the door! Oh well we now have to decide on somewhere else for lunch that day before we head to Vero Beach. While we are disappointed we get it. St. Patrick's Day is a huge day for any Irish pub.

 

[scarlet_ibis]

There's a cover charge? Disney didn't mention that when they called. Or maybe we should just show up with our CONFIRMATION NUMBER and demand to be seated. What's the point of making a RESERVATION if they won't honor them? I made these reservations four months ago, on the very first day, because it can be hard to get reservations for large parties. Argh, I am so aggravated.

This whole thing just disgusts me. I'll never eat at Raglan Road. EVER. And when I have half a minute, I'll dig up their direct number and tell the manager that, not that s/he'll care.

 

[debaudrn]

Yes, $10 cover and I was told in the phone call. They have live music, dancing, etc... all day. Any Irish pub in any location will be jam packed that day no matter where they are located and most will not take reservations for that one day. While I understand your frustration (I too made my preferred seating months ago) I for one am not going to let that ruin my day. Go the day before and just enjoy your trip! It's only one meal.

 

[KBoopaloo]

There's a cover charge? Disney didn't mention that when they called. Or maybe we should just show up with our CONFIRMATION NUMBER and demand to be seated. What's the point of making a RESERVATION if they won't honor them? I made these reservations four months ago, on the very first day, because it can be hard to get reservations for large parties. Argh, I am so aggravated.

This whole thing just disgusts me. I'll never eat at Raglan Road. EVER. And when I have half a minute, I'll dig up their direct number and tell the manager that, not that s/he'll care.

Again, I think that your complaint is actually with Disney Dining Reservations and not Raglan Road itself. Raglan Road has not taken reservations on St Patrick's Day for at least two years as other posters in this thread have pointed out. I am fairly certain that having this date available for ADRs was a mistake on Disney's end NOT Raglan Road's.

And again, I do understand your frustration and disappointment, I truly do, but I really believe this was a mix up on the part of Disney Dining not the restaurant itself.

 

[LilyWDW]

There's a cover charge? Disney didn't mention that when they called. Or maybe we should just show up with our CONFIRMATION NUMBER and demand to be seated. What's the point of making a RESERVATION if they won't honor them? I made these reservations four months ago, on the very first day, because it can be hard to get reservations for large parties. Argh, I am so aggravated.

This whole thing just disgusts me. I'll never eat at Raglan Road. EVER. And when I have half a minute, I'll dig up their direct number and tell the manager that, not that s/he'll care.

Your issue should be with Disney... not Raglan Road. Raglan Road has not taken reservations on St. Patrick's Day in the past and there is no reason that would have changed for this year (as I have heard they are FULL on those days). As such, to me, it sounds like Disney loaded Raglan Road into the system when they should not have.

Raglan Road would not have to honor a reservation that was made through Disney if Disney made a mistake... nor should they feel like they would have to. I'm sorry you feel like Raglan Road slighted you, but they didn't.

As a note: Raglan Road also is not taking reservations through Open Table for that day (and I don't think ever did because I looked awhile back). This is part of what leads me to believe it is a Disney dining issue... not a Raglan Road issue.

 

[scarlet_ibis]

Well, they can still be jam-packed and honor reservations. Seriously. Does anybody not see that?

I just checked my other email account and they (Raglan Road) did email me yesterday about it and mentioned the cover charge. Really, we're not going to pay $10 per person to walk through the door of an establishment that has treated us this way. I did email them back and cc:ed Guest Services, so let them fight it out. I believe that if they are on Disney property and use Disney's reservation system, they should conduct themselves accordingly. Since they won't, I think Disney needs to terminate their lease. Just how I feel.

A side note, I don't know why they are emailing my not-often-used email address, but Disney sent my hotel confirmation to my parents' house, so I guess nothing should surprise me. I suppose I'd better track that down if I expect to get my Magical Express tags.

 

[Pumbaa_]

We were there in Sept one year, AKA Half way to St Patricks day. It was horrible! Had NO idea what we were getting into. Btw the wait, the loud bands and the horrible service - wish we had our reservation cancelled!

Unless you know what you are getting into, stay far far far away!!

 

[Tiggerlover91]

Ragland Road hasn't treated you anyway...Disney reservations made the screw up...be upset with them. Ragland Road didn't have to email you about anything, but out of consideration, they did. You're darn right a $10 cover charge isn't worth it, but not for the reasons you're mentioning.
Don't get yourself in such a tizzy over something that is over and done. Call Disney reservations and let them know of THEIR screw up....they may try to fix it for you, they may not. And fixing it doesn't mean getting you into Ragland Road on the 17th, but with something else. You never know til you try.

 

[LilyWDW]

Well, they can still be jam-packed and honor reservations. Seriously. Does anybody not see that?

I just checked my other email account and they (Raglan Road) did email me yesterday about it and mentioned the cover charge. Really, we're not going to pay $10 per person to walk through the door of an establishment that has treated us this way. I did email them back and cc:ed Guest Services, so let them fight it out. I believe that if they are on Disney property and use Disney's reservation system, they should conduct themselves accordingly. Since they won't, I think Disney needs to terminate their lease. Just how I feel.

A side note, I don't know why they are emailing my not-often-used email address, but Disney sent my hotel confirmation to my parents' house, so I guess nothing should surprise me. I suppose I'd better track that down if I expect to get my Magical Express tags.

They do NOT have to honor a reservation that THEY did not approve. Based on the facts, DISNEY messed up by loading reservations into their system when they should not have. DISNEY took your reservation when they should not have. DISNEY messed up.

Raglan Road has, in my opinion based on the facts that I have seen and found, done NOTHING wrong in this case. As such, I will stand up for them. Open table did not have reservations open for that day for Raglan Road. In past years Raglan Road has not had reservations available through Disney. Raglan Road always has a special event on St Pat's day that requires a cover charge. These facts lead me to believe there was an issue with Disney reservations and NOT with Raglan Road.

Again, I am sorry this happened to you, but your anger is misdirected.

 

[MSLRAC]

Well, they can still be jam-packed and honor reservations. Seriously. Does anybody not see that?

I just checked my other email account and they (Raglan Road) did email me yesterday about it and mentioned the cover charge. Really, we're not going to pay $10 per person to walk through the door of an establishment that has treated us this way. I did email them back and cc:ed Guest Services, so let them fight it out. I believe that if they are on Disney property and use Disney's reservation system, they should conduct themselves accordingly. Since they won't, I think Disney needs to terminate their lease. Just how I feel.

A side note, I don't know why they are emailing my not-often-used email address, but Disney sent my hotel confirmation to my parents' house, so I guess nothing should surprise me. I suppose I'd better track that down if I expect to get my Magical Express tags.

If they are jam packed, how can they honor reservations? The tables are full, the bar is full, the establishment is full...simply put, there is no room in the inn. You should be glad that someone realized the mistake and called you now instead of letting you arrive only to be turned away or told there is a couple hour wait.

And as many others have pointed out, your issue is with Disney NOT with Raglan Road. RR has not treated you badly. They historically have not taken ADRs on St. Patty's Day and they are working quickly to correct Disney's mistake in allowing ADRs to be made this year.

Also, I'm not sure how old your DD is but an Irish Pub on St. Patty's day is not some place I would have any of my kids until they are of age.

 

[KBoopaloo]

I just read in a thread started by a different Dis-er who had this same issue that when Disney called to alert him/her to the ADR issue they said that "they made a mistake," again showing that the issue the OP here has is with Disney NOT with Raglan Road.

OP, I hope you are able to get another great ADR for your party for that day. I would not try to go to Raglan Road and ask to be seated with the confirmation printout of your now cancelled ADR. It isn't worth the aggravation while on vacation and I seriously doubt they would be able to accommodate it.

 

[mommy2twinprincesses]

I don't blame you for being upset. I would be too. Disney should not have made the reservation for you. They should have that date blacked out in the reservation system if that is the way it is. The point is now, you are stuck without a reservation for 7 people for something you were looking forward to and booked in September. I feel your pain.

In my opinion, I would choose your second choice for that day, call Disney and tell them to "work their magic." If THAT is booked and they won't budge ask them for a gift card or credit for your troubles since you will now need to find another place to eat. The squeaky (but polite!) wheel gets the grease in my experience! Good luck

 

[MSLRAC]

I don't blame you for being upset. I would be too. Disney should not have made the reservation for you. They should have that date blacked out in the reservation system if that is the way it is. The point is now, you are stuck without a reservation for 7 people for something you were looking forward to and booked in September. I feel your pain.

In my opinion, I would choose your second choice for that day, call Disney and tell them to "work their magic." If THAT is booked and they won't budge ask them for a gift card or credit for your troubles since you will now need to find another place to eat. The squeaky (but polite!) wheel gets the grease in my experience! Good luck

You think the OP should be compensated for this? It was a mistake that had to be corrected. Pick something else, book it and move on. It truly is not that big of a deal.

 

[wezee]

Your issue should be with Disney... not Raglan Road. Raglan Road has not taken reservations on St. Patrick's Day in the past and there is no reason that would have changed for this year (as I have heard they are FULL on those days). As such, to me, it sounds like Disney loaded Raglan Road into the system when they should not have.

Raglan Road would not have to honor a reservation that was made through Disney if Disney made a mistake... nor should they feel like they would have to. I'm sorry you feel like Raglan Road slighted you, but they didn't.

As a note: Raglan Road also is not taking reservations through Open Table for that day (and I don't think ever did because I looked awhile back). This is part of what leads me to believe it is a Disney dining issue... not a Raglan Road issue.

Bravo.. you hit the nail on the head...we have been to Raglan on St. Patty"s Day for the last 3 yrs. and in that time, they have never accepted
ressies... this is a WDW issue mix up.....not Raglan Road.
I am sorry but taking your ressie # to Raglan will not help...it is what it is. If you want to dine at Raglan on 3-17-11....go early and stand in line.

 

[mommy2twinprincesses]

You think the OP should be compensated for this? It was a mistake that had to be corrected. Pick something else, book it and move on. It truly is not that big of a deal.

It isn't a big deal to YOU. It is to HER. So, yes, Disney made a mistake and should make it up to her. If they had informed her right away, that certainly would have been better. We certainly pay enough to visit.

 

[MSLRAC]

It isn't a big deal to YOU. It is to HER. So, yes, Disney made a mistake and should make it up to her. If they had informed her right away, that certainly would have been better. We certainly pay enough to visit.

Make it up to her? What is she out? How has she suffered? She can still go to RR that night but she will have to pay the cover and hope for a table. Or she can book another ADR now...still months before her trip and move on. Disney informed her as soon as the mistake was realized and she is not the only one that they canceled. There is no need for compensation on this one in my opinion.

And if you think about, the more Disney pays out to make minor things like this up to people, the more a Disney vacation is going to cost us all. Pixie Dust is not free and Mickey has to recoup that money from somewhere.

 

[mommy2twinprincesses]

Make it up to her? What is she out? How has she suffered? She can still go to RR that night but she will have to pay the cover and hope for a table. Or she can book another ADR now...still months before her trip and move on. Disney informed her as soon as the mistake was realized and she is not the only one that they canceled. There is no need for compensation on this one in my opinion.

And if you think about, the more Disney pays out to make minor things like this up to people, the more a Disney vacation is going to cost us all. Pixie Dust is not free and Mickey has to recoup that money from somewhere.

Raglan Road has been open for years. Disney has been taking reservation for years. St. Patrick's Day has been around for a little bit too. I would think they would have this figured out by now. I could see if it was the first year it was open, but it isn't. Maybe Disney will get it together for next year. I stand by my opinion.

 

[Colleen27]

Raglan Road has been open for years. Disney has been taking reservation for years. St. Patrick's Day has been around for a little bit too. I would think they would have this figured out by now. I could see if it was the first year it was open, but it isn't. Maybe Disney will get it together for next year. I stand by my opinion.

Ah, but Disney has changed over their dining and reservations computer systems since the last St Patrick's Day. There have been all sorts of errors with the way "special" ADRs have loaded - Le Cellier didn't load for online booking at all for the first couple months it was a signature until well past the 180 mark, for a while the system stopped "recognizing" DDP reservations to avoid pre-payment for CRT and dinner shows, etc. And that's just the dining side... Look at all the posts about problems from the resorts system changeover.

It doesn't surprise me at all that with all the "upgrades" over the past year, the one-day change in booking rules for Raglan Road on St Patty's got overlooked. Disney IT is nothing if not frustrating and inconsistent.