disney just called;error in their system

[ppony]

I've got a question. I've read most of the thread, though some only scanned. Does anyone know or were they told if the "bumping" is being done on a last book first bumped basis? I'm honestly curious. I would hope or think that those that booked first would get to stay where they booked. (not going into the whole can O worms about last booked first upgraded possibilties oooooor, that it was a Disney error )

I would also submit that the more of a "deal" an adult makes it, the more of a "deal" a child w/ a "heart set on" a resort would make of it. lets face it, all they know is what we tell them and what they see in pictures. Most haven't been able to see nor can comprehend other places until they go. All I know is if I make a big deal of something and show obvious upset over something, my DSs will echo it. If I roll with it, they'll likely roll even faster. Again, not to say one shouldn't or wouldn't be disappointed. I'm sure I would. It is what it is though.

 

[Lynne M]

Yep, we're circling the drain on this one.

To sum up:

1. Yes, Disney sometimes overbooks. Sometimes intentionally, sometimes unintentionally. All hotels do. Stuff happens.

2. The fine print on the back of your reservation conf says that all that they owe you is a hotel room. Somewhere. You accepted those terms by the act of making a reservation. If they want to force you to another hotel, they can. And under the terms of that agreement, they don't owe you a thing. This is not shocking or new or unique to Disney, pretty much all hotels have operated that way since long before any of us were born.

3. If this happens to you, you have two ways to react.

a) have a temper tantrum, cry, threaten, demand and/or scream at some poor underpaid soul who did not cause the problem and only has the authority to offer you a few options. Gift cards, unlimited fast passes, and suites at Gf not being among them.

b) respond calmly, with respect for the human being on the other end of the phone, and ask what your options are. Politely suggest reasonable alternatives. Speak to them as you would wish to be spoken to, if you were the one making those calls.

4. CMs, like anyone else, are more likely to go out of their way to help people who are nice to them. The reverse also holds true. This should not come as a shock to anyone. And while 'you catch more flies with honey than with vinegar" is indeed an old saying, if you spend 15 minutes hanging out near a resort check-in desk or a restaurant podium, you'll realize that many people have apparently never heard it.