Disney is listening RE: FP+

[HopperFan]

It's nice that they had someone call you back and discuss the new system with you. Keep in mind though, that everything that a Disney rep says is going to tow the company line, from a marketing perspective. They are very understanding without making any commitments.

Agree with this.

Most of the answers that you got were "canned" generic responses that are well worded by marketing teams to help the guest feel they are being heard, their concerns are being worked on and solutions are in the making. Answers such as "it's being worked on" "a good idea" "idea was being considered" "working on that portion" are generic responses. Your letter will probably be joined with others so they can all be looked through by a team (which is a good thing), but I do think phone calls are made to validate the customer's concerns and express that Disney is working on solutions. It's customer service, something that Disney has traditionally done well.

That said I do believe the entire program will be tweeked ongoing and more components will be released over time. Disney did not spend a "billion" dollars on FP+. It is a small component of the entire program. I think FP+ has multiple purposes that in the long run could work out well for the bottom line for Disney.

I agree in sending letters to Disney that offer your positives, negatives and solutions that would work for you as all this information can be taken back to the round tables for discussion. I have also sent letters and received positive feedback and understanding, along with a few very specific answers to my needs. If your letter has helpful information, I say send it!