Disney has amazing customer service!!!

[PEANUT1]

Wasn't sure where to post this so I did it here

Last month in disney my husband bought me a Disney Harvey seatbelt purse at a store in DTD. The bag is supposed to be indestructable and has a life time warranty...I really loved this bag.

Fast forward about 2 weeks and my bag is starting to rip at the seam by the zipper
I called Disney and gave them my receipt number, name and address info.

They sent me a brand new 159$ bag in a week without asking for the old one back!!!! Who does this??? Only in Disney

I am thinking about trying to get the bag fixed and giving it to one of my disney lover friends.

 

[robert@dvcstore]

Yes, the magic is still there.

Robert

 

[PoohsFan1]

I love hearing stories like this, there has been a lot of negativity on these boards lately about how Disney Customer Service has gone "down hill". I for one have not seen or encountered that personally. Disney's Customer Service is one of the major reasons why my family goes back to Disney year after year. I am so happy that they were able to help you out with your problem

 

[adminjedi]

Love hearing people share the good stuff!
I wish everyone posted when people do things right as much as when people do things wrong!

 

[Cee]

Love it!

 

[jimmytammy]

Thanks for sharing this. We have for the most part encountered some really great CMs and they have bent over backwards to be helpful and courteous. I find myself comparing their CS to other businesses, and it would be rare to run across any others equal. Chick Fil A, a fast food place in mostly southern states, is only place I can compare these days.

 

[WDWisTheBest]

Thank you for posting.

 

[ChiSoxKeith]

Thanks for posting this.

I just got back from AKV from a 6 day trip and let me tell you, the cast members were phenomenal all the way around. It's my fault for not starting a similar thread. I saw LOTS of guests behaving badly but the Cast Members were top notch.

I'm not saying that there aren't bad cast members - what, Disney emploiys 60,000 people? There's a pretty good chance that there is at least one bad apple in the barrel.

 

[jamie@dvcstore]

Hi PEANUT1,
Great story and thanks SO much for sharing. That is the Disney customer service that all Disney lovers are familiar with. I am glad to hear that it is still happening on a daily basis. Good news on getting a new purse and you are wonderful for thinking of fixing and sending it to a friend. Thanks again for sharing.