Not entirely sure. They just rejected it and emailed me all the requirements for submitting it again...store name, date, item name & price...All of that was clear from my receipt. Oh, they said they wanted the entire receipt. My receipt is from Costco and I bought a lot of stuff. There is no way I can get the entire receipt in one image that they could actually read so I submitted it in parts (like I do for Ibotta) and so I'm not sure if that was the problem. I resubmitted it basically the same way.