I wrote them a few days ago on the *contact us* section and explained what happened in my case, and wrote how disappointed I was that everything is heresay, that I felt they should be honorable even if there was misuse in their eyes, as it was their fault anyway. I tired to be nice, but didn't hold back.
So far I have not even received a standard, "we received your response", blah, blah, blah e-mail in return.